“Bought some overpriced resell tickets to a show. The guy never released the tickets and we were given some alternate seats. The seats ended up being decent but the parking pass was in a lot far away from the venue. We had to pay for a parking lot closer and these money hores would not refund my money. NEVER BUY PARKING FROM STUBHUB.”
“Scammed me out of over $3,000. Sold me tickets to a fight for specific fighters, fighters changed days before the fight and they wouldn’t refund money. Stay away. Don’t expect to get what you pay for. Theft.”
“I’m not entirely sure but I think StubHub is a scam. Listed tickets, sold them, couldn’t get them transferred after 3 tries and then told customer service only to be notified if they can’t be transferred I am responsible to compensate the buyer. Never received any money, couldn’t transfer the tickets but now not only did I not sell the tickets I got charged for them?”
“I ordered tickets two months in advance. An hour before I was told my tickets were unavailable. They say your rickets are 100% backed. So they offered me new tickets. I accepted only to find out after that they were $200 less than what I paid. They said they couldn't refund my money. This company is BS. Don't use them”
“RUN from this site!!! I hate that I have to even select one star! We paid for two concert tickets and a parking pass, and will never receive them! They were quick to take our money but have no record of the transaction! Upon contacting them, after being on hold for 2+ hours, they hung up on us. We have contacted our back to dispute the charges.”
“DO NOT BUY TICKETS FROM THIS COMPANY THEY SUCK...BAD I BOUGHT 2 TICKETS..TO CONCERT..ON FRIDAY 15..THE CONCERT WAS THE 18 ...SO WHEN I TRY TO GET THE TICKETS...NOTHING HAPPEN NO TICKETS NO CONCERT AND MY MONEY GONE...Y TALK TO CUSTOMER SERVICE. 4 DIFFERENT PEOPLE..AND THEY DON'T NO WHAT HAPPEN ...I NEVER WAS ABLE TO GET THE TICKETS..SO THEY JUST GOIN TO KEEP MY MONEY ....FCKRS....BUT I WILL NEVER BUY TICKETS FROM THEM..AND DO NOT RECOMMEND TO ANYBODY THIS COMPANY...FOR BUY TICKETS THEY SUCK ASS BAD...”
“Stubhub deserves no stars. Make sure to review all their policies before purchasing. It is a scam of a company and there are so many other vendors to purchase tickets from. Do not place any orders with them. Its a full time job to get a hold of customer service.”
“If they can never deliver tickets you bought in January for a June event what the heck are they doing right. There own app failed. Customer service is a toliet flushing. Still couldn't get the ticket to me for event tonight. DONE WITH STUB HUB!”
“Tried to download my tickets two hours before the dodgers game. Tickets were not available. Online chat no help at all, said to contact customer service. After being on hold for several minutes , Stub Hub customer service rep told me I had to download the mlb app onto my phone, which made no sense and was of no help. After that didn’t work he hung on me while I was speaking. I eventually called enough time and got someone that did help me , two and hours later, causing me to miss the first two innings of the game. I would never recommend or buy any tickets from stub hub again !”
“I ordered a parking pass for a Cincinnati Reds game. There web site said it was the Riverfront Central Parking Garage which is right under the stadium. After they charged my credit card, they sent me a confirmation but it was for the Central Riverfront West garage which is in the other side of the stadium. I called them right away and they said I must have hit the wrong button. They are scammers and cheat you out of money then blame you for ordering the wrong thing. They should not be in business. DO NOT TRUST THEM!!!”
“I tried to sell tickets but they would not transfer. I cancelled the other same day and StubHub still wanted to charge me. They wanted full ticket price even thought I cancelled before someone wanted to buy the tickets. DO NOT DO IT.”
“Purchased tickets for a concert through stub hub. Only received general admission tickets to the festival grounds but not the concert. Customer service would not help me or issue a refund after repeatedly contacting them”
“I purchased 2 tickets to what I thought was the Savannah Bananas in Nashville. When I received the tickets they weren't even for the Bananas, but 2 other teams playing in Savannah at their stadium. I was informed by Stubhub that all sales were final, and have since been working with my bank to recover the almost $200. First and last time dealing with these crooks!”
“I would give them a zero if could! I bought two tickets December 25 for the Rock The Country concert. I paid $587 for them. Before the concert I had knee problems and I knew it wouldn’t be able to go. I re-sold them, Although I hadn’t received the tickets yet. The seller was not going to send me the tickets until the day before the concert. But according to StubHub, I was able to do that. I sold them at a lower amount, $150 apiece. StubHub took their charge which left me down to $270 for both. I never received any tickets and was assured that the new Buyer had his tickets. However, Stubhub CHARGED me $270 instead of paying me $270. I can’t. I have contacted them eight times now. Three days ago. They said they were in the process of refunding me the $270 and paying another $270 which they owe me. I am waiting a few more days then contacting Better Business Bureau. I am out $857 and have no tickets whatsoever and no refund!!!!!!!! Do not buy from StubHub!!!!”
“I had HORRIBLE experience! DO NOT APPROACH THE SITE!
After I bought tickets to a show I could not attend to, I listed them for sale.
Two weeks later I got a notification that my tickets have sold for the price I put them for, so far so good.
A week before the date of the concert, I opened my email to TONS of threats from Stubhub, saying that if I do not upload the tickets, as their customer policy states, I will be charged for either 100% of the ticket's price or for the alternative ticket that Stubhub would have to find in my place.
Confused and shocked, I talked to customer support who said they saw *2 sales* from my account, for the same tickets, at the same date.
I was told that for 1 sale, they uploaded the tickets for me, and marked the other sale as "pending ticket upload"
Let's leave aside the fact that it's even ridiculous that the SAME user can upload 2 listings for the same EVENT, the same SEATS and at the same PRICE. I know that I NEVER made 2 listings for the tickets, but one.
After more than an hour and a half of back and forth with their so-called customer support, they said there's nothing they can do since they see that I made 2 listings, at one point of me begging for help they hung up, saying there's nothing they can do. after talking to my bank company, they said that I could sue the company but nothing is guaranteed out of it.
to sum things up, I:
1. Paid 2,260$ for 6 concert tickets
2. Was charged for the 6 tickets I "Could not sell": 1,000$ - Meaning I got a total of 1,260$ back.
IMO nothing screams out scam more than this.
Be careful!”
“I would give them a Zero if it let me. Totally over charged. They are a scam allowing sellers to scam others. I found out at the event the valet parking was over three times LESS than what I paid. NEVER USE THIS COMPANY.”
