AirAdvisor Reviews

Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.53

4.5 Rating 28,636 Reviews

100 %

of reviewers recommend AirAdvisor

About AirAdvisor:

Did you have a delayed flight or cancelled flight? Airline might owe you up to $700. Submit a claim for flight compensation or ticket refund for free and within 3 mins at https://AirAdvisor.com

Visit Website

Phone:

+17206902189

Email:

info@airadvisor.com

Location:

21 Drydock Ave Suite 610E
Boston
02210

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AirAdvisor 5 star review on 14th October 2023

Pablo Troncci Bugueño

AirAdvisor 5 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“Servizio super top !!eccellente .”

Helpful Report

(It) - Posted 3 weeks ago

“Easy process”

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(En-ux) - Posted 3 weeks ago

“The AirAdvisor manager closed my case because I was told that noification of the flight cancellation was provided to me more than 14 days before departure, which exempts it from compensation eligibility. That's a big joke and didn't make sense. I have already mentioned that I had never received any notifications about flight cancellation from SAS company. Really bad experience and I won't use it any more.”

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Posted 3 weeks ago

Dear Valued Client, Thank you for sharing your feedback. We understand your frustration regarding the outcome of your claim and would like to clarify the information provided by the airline. We reviewed your booking and can confirm that your booked flight SK2581 had its departure changed on 16 July 2026. According to the information available to us, this change was made more than 14 days before your scheduled departure date. Under the applicable EU261/2004 rules, when a flight cancellation or schedule change is communicated more than 14 days before departure, the passenger is generally not entitled to statutory compensation on the basis of that cancellation, provided the other relevant conditions are met. We understand that you state that you did not personally receive any notification from SAS regarding the change. We appreciate that this may be frustrating. However, our assessment was based on the booking and flight information available to us, including the date on which the change was recorded by the airline. As the change was made more than 14 days before departure, we were unfortunately unable to establish eligibility for EU261/2004 compensation in this case. We are sorry that the outcome did not meet your expectations, but we hope this clarification explains why your claim was closed. Kind regards, AirAdvisor Team

Posted 2 weeks ago

“c'est la première fois que nous devons introduire une demande d'indemnisation pour le retard du vol 18.09.2026. La demande d'indemnisation en ligne s'est bien passée. Nous ne pouvons pas encore donner d'appréciations”

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(Fr-ux) - Posted 3 weeks ago

“Clair et précis”

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(Fr-ux) - Posted 3 weeks ago

“De goede hulp”

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(Nl-ux) - Posted 3 weeks ago

“I submitted a flight-compensation claim to AirAdvisor in August 2025. On September 24, 2025, AirAdvisor informed me by email that legal action had started and that the success fee would be adjusted to 50%. In April and May 2026, after I requested an update, I was told that my case was “in court” and had been “filed in court.” I subsequently requested the court name and jurisdiction, case number, filing date, and the identity or contact details of the lawyer handling the matter. On June 9, 2026, AirAdvisor replied that it was still waiting for its legal partner and had not yet received a formal court case number or the lawyer’s contact details to share. On August 7, 2026, I was told that these details could not be disclosed under its internal procedures and agreements with external legal partners. AirAdvisor attached a one-page confirmation, but it did not identify a court, case number, filing date, or named lawyer. AirAdvisor generally responded promptly to my emails, but the responses did not provide the verifiable information I had requested. As of September 22, 2026, based on the email correspondence available to me, I had still not received those details. In my personal experience, the absence of this information caused me to lose confidence in the service. For that reason, I would not recommend it unless clear and verifiable case information is provided. If the matter is clarified or resolved, I will update this review accordingly.”

Helpful Report

(En-ux) - Posted 3 weeks ago

Dear Valued Client, Thank you for taking the time to provide such detailed feedback about your experience. We understand your concern regarding the information you requested about the legal proceedings and, in particular, your wish to receive clear and verifiable details such as the court, case number, filing date, and information concerning the legal representative handling your case. We also appreciate that, although our team responded to your emails, the information provided did not fully address the specific details you were requesting. We understand how this may have affected your confidence in the process, especially when a claim has been ongoing for an extended period of time. Once a case proceeds to the legal stage, it may be handled by an external legal partner, and certain information relating to our cooperation with external legal representatives may be subject to confidentiality requirements and internal procedures. We understand, however, that this does not eliminate the importance of keeping clients appropriately informed about the progress of their cases. Please be assured that your case has not been forgotten. We continue to work on the matter and monitor its progress with our legal partners. If we receive any significant update or information that can be shared with you, we will inform you as soon as possible. We are sorry that the communication regarding the legal stage did not provide you with the level of transparency you expected. Your feedback is valuable, and we will take your comments into consideration as we continue working to improve how we communicate information about cases that have progressed to legal proceedings. We appreciate your patience and the fact that you are willing to update your review if the matter is clarified or resolved. Warm regards, The AirAdvisor Team

Posted 3 weeks ago

“Duidelijk en keurige correspondentie. Nu maar afwachten of de Airlines mee gaat werken.”

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(Nl-ux) - Posted 3 weeks ago

“Online system could be made easier.”

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(En-ux) - Posted 3 weeks ago

Dear Stephen Baxter, Thank you for sharing your feedback. We appreciate your suggestion regarding our online system and understand that a simpler, more intuitive process would make the experience more convenient for our clients. We are continuously working to improve our platform and make the claim process as clear and user-friendly as possible. Feedback like yours is valuable in helping us identify areas where the system can be improved. Thank you for taking the time to share your experience with us. We truly appreciate your feedback and will take it into consideration as we continue improving our services. Warm regards, The AirAdvisor Team

Posted 3 weeks ago

“Multumit de serviciile oferite .”

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(Ro) - Posted 3 weeks ago

“Veramente ottimo servizio. Rapido e preciso”

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(It) - Posted 3 weeks ago

“Ok a mers repede”

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(Ro-ux) - Posted 3 weeks ago

“Easy to use but would be helpful if informed at the start the evidence to be downloaded.”

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(En-ux) - Posted 3 weeks ago

“Esperienza buona e veloce”

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(It-ux) - Posted 3 weeks ago

“Communication is confusing trying to submit requested document is difficult”

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(En-us-ux) - Posted 3 weeks ago

Dear Valued Client, Thank you for sharing your feedback. We’re sorry to hear that you found the communication confusing and experienced difficulties when trying to submit the requested documents. We understand how frustrating it can be when you are simply trying to provide the information needed for your claim and the process does not feel clear or straightforward. We are continuously working to make our communication and document submission process easier and more user-friendly. Your feedback is valuable to us and helps us identify areas where improvements are needed. If you are still experiencing difficulties uploading or submitting any requested documents, please contact our support team at info@airadvisor.com. We will be happy to assist you and make sure the necessary documents are received correctly. Thank you for taking the time to share your experience and for helping us improve our service. Kind regards, AirAdvisor Team

Posted 2 weeks ago

“Muy rápidos y eficientes. Comunicación clara. Altamente recomendable.”

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(Es) - Posted 3 weeks ago

“Oui vraiment je suis satisfait”

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(Fr-ux) - Posted 3 weeks ago

“Reclamação muito prática ótimo trabalho no vosso mail”

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(Pt-ux) - Posted 3 weeks ago

“Juste 1 mots: WOW!”

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(Fr) - Posted 3 weeks ago

“easy to fill out”

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(En-ux) - Posted 3 weeks ago

AirAdvisor is rated 4.5 based on 28,636 reviews