AirAdvisor Reviews

Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.53

4.5 Rating 28,636 Reviews

100 %

of reviewers recommend AirAdvisor

About AirAdvisor:

Did you have a delayed flight or cancelled flight? Airline might owe you up to $700. Submit a claim for flight compensation or ticket refund for free and within 3 mins at https://AirAdvisor.com

Visit Website

Phone:

+17206902189

Email:

info@airadvisor.com

Location:

21 Drydock Ave Suite 610E
Boston
02210

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AirAdvisor 5 star review on 14th October 2023

Pablo Troncci Bugueño

AirAdvisor 5 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“All was going well until the payment, you paid me my compensation no problem, but nothing for my daugter until i queried it, only to be told you need her birth certificate, which was a surprise to me as it was never requested before. I have sent it via email today, but the Airadvisor chat, Olha, wont answer my question as to why i had to chase this and not been informed you needed the birth certificate, also my case says completed when it obviously isnt. Not good practice.”

Helpful Report

(En) - Posted 2 weeks ago

Dear Monika Clay, We’re sorry to hear that your experience became frustrating at the payment stage, especially after your own compensation had already been successfully processed. We understand your concern regarding your daughter’s payment and why you were surprised to learn that her birth certificate was required only after you contacted us. We also acknowledge that you should have received clearer information about the outstanding document instead of having to chase us for an explanation. The birth certificate is required to verify your daughter’s eligibility and her relationship to the claim. We understand, however, that if this requirement was not clearly communicated to you earlier, it can understandably feel like an unexpected additional step. We have received your message and the birth certificate sent by email today, and the document can now be reviewed so that we can proceed with the remaining steps for your daughter’s case. Regarding the status showing as “completed,” we understand why this is confusing. The status does not necessarily mean that every passenger included in the claim has already received their payment. In this case, since your daughter’s payment still requires additional documentation, we agree that the status can understandably appear misleading. We also regret that you did not receive a clear answer to your question through the AirAdvisor chat. Your feedback regarding communication is appreciated, and we will take it into account when improving the way outstanding documents and payment requirements are communicated to customers. Thank you for sending the birth certificate. We hope the remaining steps can now be completed as smoothly as possible. Warm regards, The AirAdvisor Team

Posted 1 week ago

Posted 5 days ago

“Easy, quick, and concrete. Got my claim money in my account within less than a month.”

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(En) - Posted 2 weeks ago

“Mande la reclamación, y se me había olvidado por completo. Fue una sorpresa el recibir el email confirmando que recibía una indemnización. Todo muy fácil con ellos, altamente recomendable.”

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(Es) - Posted 2 weeks ago

“Am scapat de birocratie și de corespondența dificilă cu compania aeriană.”

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(Ro) - Posted 2 weeks ago

“Very well done!Thanks”

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(Pt) - Posted 2 weeks ago

“Assistenza perfetta”

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(It) - Posted 2 weeks ago

“Ottimo servizio! Sono stati davvero di aiuto nel richiedere il mio rimborso a Wizzair che ho ricevuto.”

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(It) - Posted 2 weeks ago

“Risarcimento ricevuto😊”

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(It) - Posted 2 weeks ago

“No o hemos tenido respuesta”

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(Es-ux) - Posted 2 weeks ago

Estimada Leticia Ramos Valido: Sentimos que todavía no haya recibido una respuesta y entendemos perfectamente su preocupación ante la falta de novedades sobre su reclamación. Queremos aclararle que su reclamación fue enviada a la compañía aérea el 29.09.2026 y actualmente estamos esperando una respuesta por parte de la aerolínea. Una vez que la compañía aérea revise el caso y nos proporcione una respuesta, podremos valorar la información recibida y comunicarle cualquier actualización relevante. En esta etapa, el tiempo de respuesta depende principalmente de la compañía aérea y de sus procedimientos internos. Por ello, aunque continuamos haciendo seguimiento de su reclamación, no podemos garantizar una fecha concreta para recibir su respuesta. Tenga la seguridad de que su caso sigue activo y no ha sido olvidado. Nuestro equipo continuará realizando el seguimiento correspondiente y le informará tan pronto como recibamos una respuesta o se produzca algún avance significativo. Además, puede consultar en cualquier momento el estado actualizado de su caso, así como los comentarios y las novedades de su gestor, directamente desde su cuenta personal en nuestro sitio web. Por el momento, no es necesario que realice ninguna acción adicional mientras esperamos la respuesta de la aerolínea. Si necesitamos información o documentación adicional por su parte, nos pondremos en contacto con usted directamente. Agradecemos sinceramente su paciencia y comprensión mientras seguimos gestionando su reclamación con la compañía aérea. Un cordial saludo, El equipo de AirAdvisor

Posted 1 week ago

Posted 5 days ago

“Fast and accurate service”

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(En) - Posted 2 weeks ago

“Foarte profesioniști.”

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(Ro) - Posted 2 weeks ago

“Todo genial y súper rápido”

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(Es) - Posted 2 weeks ago

“Très satisfaite du service et de la prise en charge de ma réclamation, je remercie l’équipe pour son sérieux et son efficacité et je recommande vivement !”

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(Fr) - Posted 2 weeks ago

“this was an amazing experience. AirLine (swiss air) rejected my claim, but with AIr Advisor i got the amount.”

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(En) - Posted 2 weeks ago

“Il servizio è stato puntuale il ritardo nel pagamento è stato dovuto solo alla compagnia aerea che ci mette un po’ a processarlo. Assolutamente consigliato”

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(It) - Posted 2 weeks ago

“Lied in FAQ and refused to reassign the assigned claim back to me and refused to explain the reason even after I asked for it several times. Scam.”

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(En) - Posted 2 weeks ago

Dear Xenia Prastakova, We are sorry to hear that you feel the information provided to you was unclear. We would like to clarify the situation regarding your claim and why it could not be reassigned or closed at this stage. Your claim has already been processed and submitted to the airline, and we are currently waiting for the airline's official response. Once a claim has been submitted to the airline, we are unable to close the case while the airline's response is pending, in accordance with the terms and conditions accepted when the claim was initiated. This is specifically addressed in Section 6 of our Terms, “Termination of the relationship between the Member and the Contractor.” Section 6.2 states that the Associate has the right to terminate the Contractor's services in a specific case within 14 calendar days from the date the case is submitted to the Contractor, but only before the Contractor prepares and submits the claim to the airline. As your claim had already been prepared and submitted to the airline, the applicable period for termination had already passed. For this reason, we could not simply reassign the claim back to you or close it while the airline's response is pending. We understand that you may have expected to be able to take the claim back at this stage, but the restriction applies based on the stage reached in the claim process, rather than on whether an airline response has already been received. We remain responsible for following up with the airline and will continue monitoring your case. Once the airline provides its official response, we will review it and inform you of the outcome and any further steps required. We appreciate your understanding that the claim must be handled in accordance with the terms agreed when the service was initiated. Warm regards, The AirAdvisor Team

Posted 1 week ago

Posted 5 days ago

“Tok tak i problemet å fikk det ordnet veldig bra😀”

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(No) - Posted 2 weeks ago

“Expérience de qualité”

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(Fr) - Posted 2 weeks ago

“Multumim mult. Totul ok.”

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(Ro) - Posted 2 weeks ago

“Обслуживание хорошее.”

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(Ua) - Posted 2 weeks ago

AirAdvisor is rated 4.5 based on 28,636 reviews