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AirAdvisor Reviews

4.6 Rating 15,021 Reviews

92 %

of reviewers recommend AirAdvisor

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About AirAdvisor:

Did you have a delayed flight or cancelled flight? Airline might owe you up to $700. Submit a claim for flight compensation or ticket refund for free and within 3 mins at https://AirAdvisor.com

Visit Website

Phone:

+17206902189

Email:

info@airadvisor.com

Location:

21 Drydock Ave Suite 610E
Boston
02210

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AirAdvisor 5 star review on 14th October 2023

Pablo Troncci Bugueño

AirAdvisor 5 star review on 12th July 2023

Selim Romin Selim

AirAdvisor 5 star review on 13th December 2022

AirAdvisor 5 star review on 1st December 2022

Oana Maria Ruta

AirAdvisor 5 star review on 22nd November 2022

AirAdvisor 5 star review on 22nd November 2022

Sara-Maria Calin

AirAdvisor 5 star review on 7th October 2022

26

Anonymous

Anonymous // 01/01/2019

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“The communication should be improved. It takes ages to get in contact with one of the AirAdvisor agent. Although, I was entitled 400 euros the payment was just 350 euros, why? Wizz Air gave to all the other customers of that flight that was cancelled 400 euros. Dissapointing attitude from AirAdvisor.”

(Ro) - Posted 1 year ago

Hello! We appreciate your feedback. We regret that our service did not meet your expectations. The airline has paid us an incomplete amount of compensation. They have deducted the Fee from the compensation payment by way of setting off our incurred expenses against your claim in line with the applicable legal provisions. The amount of Assignment Administration Fee is 50 EUR. That is why you were paid less compensation than originally claimed. Thank you for understanding!

Posted 1 year ago

“Después de cuatro meses me pedisteis información y a los seis meses más información la cual se borró del móvil y encima si cobro os quedáis con la mitad ....olé olé ole más morro no se puede tener”

Posted 1 year ago

Estimado Francisco Javier, Agradecemos su comentario. Lamentamos que nuestro servicio no haya cumplido con sus expectativas. Tenga en cuenta que su caso está en los tribunales y nuestro abogado está trabajando en él. El examen del caso por parte del tribunal tarda entre 6 y 12 meses. Solicitamos documentos adicionales a los pasajeros si los pide un abogado o un tribunal, por lo que le hemos pedido documentos adicionales más tarde que a los demás. Gracias por su comprensión.

Posted 1 year ago

“Estou à espera de um reembolso desde Outubro de 2021 que a AirAdvisor diz me ter sido pago e até agora não recebi nada. O que é lamentável ainda com a agravante de levarem uma comissão muito elevada. Finalmente ao final de um ano recebi o meu dinheiro 💵 o que é péssimo para AirAdvisor que faz publicidade enganosa e cobra bastante caro.”

(Pt) - Posted 1 year ago

“Alti luat bani in numele meu si eu nu am primit nici o rambursare daca nu mergeam sa intreb la wizz nici nu stiam !!!! Neseriosi si nu ati rezolvat nici o problema doar ati furat banii care trebuia sa mi dati !!!!”

(Ro-ux) - Posted 1 year ago

Bună! Apreciem feedback-ul dumneavoastră. Regretăm că serviciile noastre nu au fost pe măsura așteptărilor dumneavoastră. Am primit reclamația dvs. la data de 08.07.2022. Am trimis-o la compania aeriană pe 09.07.2022 și am primit acordul din partea companiei aeriene de a plăti despăgubiri pentru dumneavoastră. Ați semnat împuternicirea noastră și ați încărcat toate documentele, astfel încât avem dreptul să ne ocupăm de cererea dumneavoastră de despăgubire. Vă rugăm să clarificați motivul pentru care ați fost nemulțumit de munca noastră. Acest lucru ne va ajuta să devenim mai buni. Vă mulțumim pentru înțelegere!

Posted 1 year ago

“Só me informam no fim do dinheiro que cobram, uma roubalheira, se era para perder tanto dinheiro tinha feito tudo sozinho, como posso cancelar um pedido de compensação?”

(Pt-ux) - Posted 1 year ago

Olá querido! Temos informação sobre tarifação no nosso site - https://airadvisor.com/pt no bloco "Porque é que as pessoas escolhem AirAdvisor" e em https://airadvisor.com/pt/perguntas-frequentes Além disso, quando você criou uma reclamação, há um link de informações de preço adicional, onde você pode ver a taxa de comissão.

Posted 1 year ago

“Mal. Finalmente he resuelto la solución directamente con la aerolínia y esta web sin mi consentimiento ha continuado adelante con la reclamación, sin que yo completara la autorización.”

(Es-ux) - Posted 1 year ago

¡Hola! Le agradecemos su comentario. Lamentamos que nuestro servicio no haya cumplido con sus expectativas. Su caso se ha cerrado en cuanto se ha puesto en contacto con nosotros.

Posted 1 year ago

“After 16 hours of airplane delay you are not capable to have my ticket money back, you deserve o star .”

Posted 1 year ago

Dear Daniel, AirAdvisor is not affiliated with airlines. While we are sorry you had terrible experience with airline's services, however this review might mislead other future customer about quality of AirAdvisor services. We believe it was caused by some misunderstanding and we kindly ask you to change your review, so other clients may have correct expectations of AirAdvisor services. Again, we are sorry about your experience with airlines and our team had similar experience in the past and that is why we started AirAdvisor to help people just like you. Safe future travels! Best regards, Founder and CEO Anton Radchenko

Posted 1 year ago

“After a year of making a complaint for a flight that was canceled and we had to pay a lot more to come back , nobody from air advisor bothered to give us an answer abt the status of our file”

(Ro-ux) - Posted 1 year ago

Hello! We appreciate your feedback. We regret that our service did not meet your expectations. You can always see your case status and comments from your manager in your personal account on our website https://airadvisor.com/en We kindly ask you to clarify the reason why you were dissatisfied with our work. This will help us become better. Thank you for understanding!

Posted 1 year ago

“Still waiting after 3 months, no answer to my emails or chats ???”

Posted 1 year ago

Hello! We appreciate your feedback. We regret that our service did not meet your expectations. You can always see your case status and comments from your manager in your personal account on our website https://airadvisor.com/en. We kindly ask you to clarify the reason why you were dissatisfied with our work. This will help us become better. Thank you for understanding!

Posted 1 year ago

“I decided to withdraw my claim after seeing the high commission charged by this company against my claim but am still getting emails form them pestering me to complete my claim, which I am unhappy about. UPDATE - this company has since contacted me again asking me to revise my review, very annoying and unacceptable. Avoid!”

Posted 1 year ago

Hello! We appreciate your feedback. We regret that our service did not meet your expectations. Your case has been closed at your request. We kindly ask you to clarify the reason why you were dissatisfied with our work. This will help us become better. Thank you for understanding!

Posted 1 year ago

“Nu mi-au obținut despăgubirea in 2 luni de când le-am dat toate actele cerute.”

Posted 1 year ago

Bună! Apreciem feedback-ul dumneavoastră. Regretăm că serviciile noastre nu au fost pe măsura așteptărilor dumneavoastră. Timpul necesar pentru recuperarea compensației depinde de compania aeriană și de motivele pentru care zborul a fost întrerupt. În medie, procesul durează cel puțin 3-5 luni. Vă rugăm să clarificați motivul pentru care ați fost nemulțumit de activitatea noastră. Acest lucru ne va ajuta să devenim mai buni. Vă mulțumim pentru înțelegere!

Posted 1 year ago

“Cómo ya he explicado el vuelo se retrasó 8 horas y la compañía (Vueling) no nos dió ninguna información al respecto en el aeropuerto, en mi caso tuve gastos adicionales porqué tenía qué coger otro transporte. Simplemente espero qué sé cumplan los derechos del cliente por el retraso de más de 5 horas, así qué espero la indemnización correspondiente por lo ocurrido. Gracias.”

Posted 1 year ago

Hola! Apreciamos sus comentarios. Le pedimos que nos explique el motivo por el que no está satisfecho con nuestro trabajo. ¿Su opinión se refiere a AirAdvisor o a la compañía aérea? Esto nos ayudará a mejorar. Gracias por su comprensión.

Posted 1 year ago

“It's nearly a year and I am still waiting for an answer from the air advisor team. Looks totally fraud.”

(En-ux) - Posted 1 year ago

Dear Paramjeet Singh, Unfortunately, we can't claim for compensation, as it is not applicable. According to the official information, your flight was delayed due to adverse weather conditions. Under the applicable legislation, airlines shall not pay compensation in case of disruptions happened out of their control. The above referenced circumstances, as per the European Regulations 261/2004, fall into the category of Extraordinary Circumstances therefore, we regret to inform you that no compensation is due. If you have any further questions or need additional information, please don't hesitate to reach out to our customer support team - info@airadvisor.com. We're committed to providing a transparent and efficient service to all our clients. Thank you for your understanding. Kind regards, AirAdvisor Team

Posted 5 months ago

“Still waiting to hear something”

(En-ux) - Posted 1 year ago

Hello! We appreciate your feedback. We regret that our service did not meet your expectations. I checked your file. You have not uploaded the necessary documents that your manager requested. We kindly ask you to clarify the reason why you were dissatisfied with our work. This will help us become better. Thank you for understanding!

Posted 1 year ago

“Awful service. Days of ignore. Don’t recommend nobody.”

Posted 1 year ago

Dear Pavel, We are sorry to hear such a bad review on our team's work. We take it very seriously. However, our system recorded: 01.04.2022 claim was processed and submitted 11.04.2022 payment was received (10 days only!) 08.07.2022 payout was made to you (amount is correct) and there was no delay in payout to you, as our team had to wait for proper bank details to make a transfer. Pay-out was made properly and faster than the industry benchmark. Please help us to understand the reason for such a bad review.

Posted 1 year ago

“They are not replaying back for more than 1-2 weeks. Looks like a scam website. I hope they are stealing my passport ID.”

Posted 1 year ago

Hello! We appreciate your feedback. We regret that our service did not meet your expectations. You can always see your case status and comments from your manager in your personal account on our website https://airadvisor.com/en . Your manager has answered your question in a chat. We kindly ask you to clarify the reason why you were dissatisfied with our work. This will help us become better. Thank you for understanding!

Posted 1 year ago

“Ужсно, вы меня кинули”

(Ru-ux) - Posted 1 year ago

Здравствуйте! Мы ценим Ваш отзыв. Пожалуйста, обратите внимание, что ссылки в письмах, которые вы получаете от AirAdvisor работают около месяца. Это сделано для удобства наших клиентов, так как сделать их более долгими может навредить безопасности вашего аккаунта. Если у вас возникают проблемы с входом в ваш аккаунт, вы можете связаться с нашими менеджерами по email. Также вы всегда можете войти в свой аккаунт используя свой ЛОГИН/ПАРОЛЬ. Мы никогда не блокируем доступ клиентов к личным кабинетам и не удаляем претензии.

Posted 1 year ago

“Soy un cliente de vuelo retrasado y les puedo asegurar que hace más de dos años en 2019 antes de la pandemia puse una reclamación por inmediacion de esta jente y no he visto ni un euro de los 600 euros que supuestamente tenía derecho yo y mi esposa. Son unos estafadores se quedan con el dinero tuyo después de que les firmes las reclamaciones y le envíes los documentos. No lo recomiendo a nadie. Mejor cojer un abogado particular y ya está. Estafadores”

Posted 2 years ago

Estimado Francisco Javier, Lamentablemente, no he podido identificar su solicitud en nuestro sitio web. ¿Podría Usted indicar su número de reclamación para que podamos averiguar cuál era el problema?

Posted 2 years ago

“A trecut mai mult de 1 an de cand am completat cerere la voi si aproape un an de cand este la tribunal .Cam cat timp credeti ca trebuie sa mai treaca sa rezolvati ceva?”

Posted 2 years ago

Bună! Apreciem feedback-ul dumneavoastră. Regretăm că serviciile noastre nu au fost pe măsura așteptărilor dumneavoastră. După cum văd, compensația v-a fost deja plătită. Vă rugăm să clarificați motivul pentru care ați fost nemulțumit de munca noastră. Acest lucru ne va ajuta să devenim mai buni. Vă mulțumim pentru înțelegere!

Posted 1 year ago

“O STEA ESTE FOARTE MULT,NU FOLOSITI DIN LUNA IULIE 2021 PANA IN LUNA APRILIE 2022 NU AM PRIMIT NIMIC NICI LA MESAJE NU RASPUND”

(Ro-ux) - Posted 2 years ago

Bună! Apreciem feedback-ul dumneavoastră. Regretăm că serviciile noastre nu au fost pe măsura așteptărilor dumneavoastră. Cazul dvs. se află în instanță. Puteți vedea întotdeauna starea cazului și comentariile managerului dumneavoastră în contul personal de pe site-ul nostru https://airadvisor.com/en

Posted 1 year ago

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AirAdvisor is rated 4.6 based on 15,021 reviews