AirAdvisor Reviews

Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.61

4.6 Rating 14,576 Reviews

92 %

of reviewers recommend AirAdvisor

About AirAdvisor:

Did you have a delayed flight or cancelled flight? Airline might owe you up to $700. Submit a claim for flight compensation or ticket refund for free and within 3 mins at https://AirAdvisor.com

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Phone:

+17206902189

Email:

info@airadvisor.com

Location:

21 Drydock Ave Suite 610E
Boston
02210

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AirAdvisor 5 star review on 14th October 2023

Pablo Troncci Bugueño

AirAdvisor 5 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“I havent received my money - despite SAS has paid you. Totally unacceptabel.”

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(En) - Posted 1 year ago

Hello! We appreciate your feedback. The compensation was paid into your account on 09/02/2023. You should receive the payment within three business days. You provided the correct details on 08/01/2023 and clarified the currency on 02/02/2023. According to our terms and conditions, payment must be made within 30 days after payment is received and the correct bank details added. We are sorry that the process has taken longer than you expected. We will work hard to improve our service. Thank you for understanding!

Posted 1 year ago

“Been waiting since December 2021. My case is still "in the court". More than 1 year has passed. No result. Airadvisor doesn't reply to me any more. Just for your information: they want 50% of the refund for their services. Case 29499”

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Posted 1 year ago

Dear Evgueni, We appreciate your feedback. We regret that our service did not meet your expectations. The court's consideration of the case usually takes 6 - 12 months. Due to the heavy caseload of the courts of the relevant jurisdiction, the case is taking longer than usual. We have asked the lawyer to inform me of the current status of your case. As soon as we receive an answer we will contact you. If you want to close the case at this stage, we will close it without charge and pay all the legal costs ourselves as compensation for the lengthy process. Thank you for your patience and understanding!

Posted 1 year ago

“Should have claimed directly from the Airline as my wife did. She got paid full amount within a week, took me 7 months to get paid.”

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(En) - Posted 1 year ago

Dear Patrick, We appreciate your feedback. We are sorry that the process of recovering compensation has taken longer than you expected. Please note that we will always do our best to speed up the process of obtaining compensation. In your case, the delay is due to technical problems with the airline's website. We sincerely apologize. Thank you for understanding!

Posted 1 year ago

“Estos muy decepcionado con su actuación. No se porque motivo, me han enviado una transferencia de dinero muchísimo menos a la que me indicaron, en su día me enviaron un aviso de transferencia de 392€ y 4 semanas después han duplicado su comisión elevándola al 50% del total de la indemnización, y notificando una transferencia de 280€ lo que me parece del todo inaceptable”

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(Es) - Posted 1 year ago

Estimado José Vicente Cano Montesinos, Le agradecemos sus comentarios. Prestamos nuestros servicios bajo la regla "No-Win-No-Fee". Usted no tiene que pagar nada a AirAdvisor. Cuando cobramos la compensación de la aerolínea se la transferimos a usted deduciendo nuestra comisión. Nuestra comisión de éxito es del 30% de la suma cobrada en la fase previa al juicio o del 50% de las sumas cobradas en los tribunales o a través de abogados externos. Como hemos llevado su caso a los tribunales y nuestro abogado está ahora trabajando en él, la comisión es del 50%. También puede consultar precios en el siguiente enlace https://airadvisor.com/en/pricelist Gracias por su comprensión!

Posted 1 year ago

“I spent a lot of time submitting the details and uploading documents only to be asked to do the same two more times. Then the claim was denied, despite the fact that it meets every criterion for compensation. Very very dissapointed. Jacqueline”

Helpful Report

(En-ux) - Posted 1 year ago

Dear Jacqueline, Thank you for your comment. From what I see, you created several identical complaints on our website. Please note that your case 103902 was closed as a copy. Your actual claim is 103865. We understand that there was a misunderstanding and you thought we had closed your case and stopped working on it. Please be informed that we have received your complaint and we need additional documents to proceed with it. The full ticket/booking confirmation is required. You uploaded only boarding passes. In view of the above, I would ask you to reconsider your review of our company. Our aim is to ensure that customers only see an objective assessment of our work, so we would be very grateful if you would reconsider your review. If you have any questions, please contact me.

Posted 1 year ago

“Hace un mes que supuestamente se cerró el caso y recibieron la indemnización de la aerolínea, por mi parte aun no he recibido nada. Además de que originalmente indican que la comisión es entorno a un 40% pero cuando lo solicitas finalmente con ellos la suben al 50%. En resumen, muy insatisfactorio”

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(Es) - Posted 1 year ago

¡Hola! Le agradecemos sus comentarios. La indemnización se le pagó el 30.12.2022. Según nuestro banco, la indemnización ha sido ingresada con éxito en su cuenta bancaria. Tampoco nos ha comunicado previamente el problema de que no se le ha pagado la indemnización. Prestamos nuestros servicios bajo la regla "No-Win-No-Fee". No tiene que pagar nada a AirAdvisor. Cuando cobramos la indemnización de la compañía aérea, te la transferimos deduciendo nuestra comisión. Nuestra comisión de éxito es del 30% de la suma cobrada en la fase previa al juicio o del 50% de las sumas cobradas en los tribunales o a través de abogados externos. Como hemos llevado su caso a los tribunales y nuestro abogado está ahora trabajando en él, la comisión es del 50%. También puede consultar precios en el siguiente enlace https://airadvisor.com/en/pricelist Gracias por su comprensión!

Posted 1 year ago

“+ I had a positive experience with Air Advisor so far on multiple cases + Air Advisor proactively approached me since they coordinated with a lawyer for a class action against Turkish Airlines = The entire process lasted for almost a year = The refund obtained was split 50/50 - Once the case was closed, it was always me who had to pursue the funds. The lawyer told me the funds are with Air Advisor. Air Advisor asked me to provide my bank details (which they already had from before). Once I submitted the details again, no answer for 1 month. After a follow-up from me, no answer for another month. Another message from me, they asked me for bank details again, which I uploaded again in case it was somewhere. No answer for 2 weeks. I warned Air Advisor to escalate, someone responded to me to look into it. No answer for another 2 weeks. With my final warning, I got an immediate answer and the payment was made within 3 days. No possibility to speak on the phone or so. I felt like AirBnB had bad intentions (in their processes).”

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Posted 1 year ago

Dear Mark, We appreciate your feedback. We regret that our service did not meet your expectations. Because you added your bank details before we asked for them, our system did not display them correctly, causing a delay in compensation. We sincerely apologize for the delay. Thank you for understanding!

Posted 1 year ago

“Comunicare inexistenta,timp de asteptare mare pana la solutionare ,comision enorm.De evitat!”

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(Ro) - Posted 1 year ago

Bună! Apreciem feedback-ul dumneavoastră. Am primit cererea dvs. pe 01.10.2022 . Am înaintat cererea dvs. către compania aeriană pe 02.10.2022 și am primit acordul de a plăti despăgubiri pentru dvs. pe 20.10.2022 . Plata de la compania aeriană a fost primită la data de 04.12.2022 . Vă rugăm să rețineți că termenul limită pentru plata compensației de către compania aeriană nu depinde în niciun fel de noi și este stabilit de normele și procedurile interne ale companiei aeriene. În conformitate cu regulile companiei noastre, vom plăti rambursarea în contul clientului în termen de 30 de zile de la primirea plății de la compania aeriană și adăugarea datelor bancare. În cazul dumneavoastră, toate termenele au fost respectate și ne-am făcut treaba bine. Comisionul nostru de succes este de 30% din suma colectată în etapa premergătoare procesului sau de 50% din sumele colectate în instanță sau prin intermediul avocaților externi. De asemenea, puteți consulta prețurile la următorul link https://airadvisor.com/en/pricelist Ne străduim să ne asigurăm că clienții noștri văd doar o evaluare obiectivă a performanței companiei noastre. Vă rugăm să clarificați motivul pentru care ați fost nemulțumit de munca noastră. Acest lucru ne va ajuta să devenim mai buni. Vă mulțumim pentru înțelegere!

Posted 1 year ago

“The Page freeze when uploading the pictures and I refreshed it because it was stock in blank but the order submitted twice and the canceled my claim.”

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(En-ux) - Posted 1 year ago

Dear Jose Luis Alcauter, We appreciate your feedback. As you have submitted 2 identical claims, one of them has been closed as a copy to avoid resubmission of the claim to the airline. Your current claim number is 100619 and it was sent to the airline on 19.12.2022 . If you need a link to access your current claim, please email us at info@airadvisor.com and we will send you the link. Thank you for understanding!

Posted 1 year ago

“zero respect for the clients”

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(Pt) - Posted 1 year ago

Dear Diana, We appreciate your feedback. We regret that our service did not meet your expectations. The compensation for you was paid on 23.12.2022. We kindly ask you to clarify the reason why you were dissatisfied with our work. This will help us become better. Thank you for understanding!

Posted 1 year ago

“Took and absolute age from confirming you'd received my refund and advising that it had been paid to me. Didn't respond to my ticket item”

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(En) - Posted 1 year ago

Dear Paul, We appreciate your feedback. We regret that our service did not meet your expectations. Please note that the waiting time for payment from an airline depends on the airline and its internal rules and procedures. The long waiting time for payment from the airline is not our fault. According to our terms and conditions, payment must be made by AirAdvisor within 30 days after payment received and correct bank details added. Thank you for understanding!

Posted 1 year ago

“Unable to finish claim”

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(En-ux) - Posted 1 year ago

Thank you so much for taking the time to share your experience with AirAdvisor, Mary. We really appreciate your feedback and apologize for the issues that you faced with filing a claim. We're sorry that you were unable to finish the claim. How can we make things better for you? Is there anything else we can do to help?

Posted 6 months ago

“No me resulta buena, ya que si biennes cierto dicen que ayudan a hacer un reclamo, però en ninguna parte, al menos hasta responder los.datos y enviar documentos, dicen que cobran 180 mas tasa, creo q esones importante, antes de hacer o pedir informacion deberian especificar su tariffa.”

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(Es-ux) - Posted 1 year ago

Querida Ana, Gracias por su comentario. Las tarifas de los servicios de nuestra empresa están claramente indicadas en nuestro sitio web. Esta información está a disposición del público. Siempre puede consultar los precios en el siguiente enlace https://airadvisor.com/en/pricelist Gracias por su comprensión!

Posted 1 year ago

“Mi se pare greoi și exasperant modul în care cereți datele. Deja m-am saturat de câte ori mi le-ați cerut și de câte ori le-am introdus și tot mi le mai cereți. Devine agasant și enervant tot procesul. Deja mi se ia de la a continua procesul. L.E. Ca urmare a răspunsului primit, ca nu știu cum altfel sa răspund. Buna ziua, Mulțumesc pentru răspuns. Din păcate nu am găsit niciunde in cont unde as putea vorbi cu Cineva. Mai mult decât atât, știu sigur ca acum e ceva greșit în date pentru ca de câte ori ați cerut și m-ați tot învârtit, ultima oara am introdus gresit(în loc de codul rezervării am introdus nr zborului). Și nu am reușit sa îmi dau seama cum as putea modifica. Actele au fost toate de la început date, toate corecte. Apoi ați cerut iar și iar și de la mine și de la soț... aceleași acte... Nimic diferit.”

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Posted 1 year ago

Dragă Andreea, Vă mulțumim pentru feedback-ul dumneavoastră! Solicităm documentele necesare până când toate documentele corecte sunt încărcate. În plus, avocatul sau compania aeriană poate solicita documente suplimentare în procesul de colectare a despăgubirilor. Dacă sunteți sigur că ați trimis toate documentele în mod corect, puteți contacta managerul dvs. prin intermediul chat-ului din contul dvs. personal și puteți clarifica de ce vi se cere în continuare să adăugați documente. Vă mulțumim pentru înțelegere!

Posted 1 year ago

“Não realizei os passos até ao fim (o envio de documento) e mesmo assim fizeram o envio da minha reclamação.”

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(Pt-ux) - Posted 1 year ago

Olá! Obrigado pelo seu feedback! Concordou com os nossos termos e condições ao submeter uma reclamação online e assinar a Procuração. Se tivermos documentos suficientes para submeter uma reclamação, fazemo-lo sem qualquer atraso, pois isso aumenta as hipóteses de obter uma indemnização rápida para os nossos clientes. Neste caso, agimos no seu melhor interesse e ficamos surpreendidos com a infeliz revisão, pois a nossa equipa trabalhou arduamente na sua reclamação. Obrigado pela sua compreensão!

Posted 1 year ago

“Deși au trecut aproape 2 luni de când am primit mesajul ca mi s-a trimis compensația în cont, nici în ziua de astăzi nu am primit-o. Am trimis mai multe mail-uri și mesaje, dar acestea fără răspuns.”

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(Ro) - Posted 1 year ago

Dragă Aura Cristian, Apreciem feedback-ul dumneavoastră. Din anumite motive, banca ne-a returnat plata în cazul dumneavoastră. Vă rugăm să verificați dacă datele bancare sunt corecte și să confirmați acest lucru. După ce ați furnizat noi detalii bancare sau ați confirmat că detaliile dvs. sunt corecte, vă vom plăti din nou. Vă mulțumim pentru înțelegere!

Posted 1 year ago

“Téměř 2 měsíce po splatnosti stále nemám svou kompenzaci, nevím s kým komunikuji žádný podpis v e-mailu. Odpovídají na e-mail zřídka. Byla jsem šťastná za vyřešení mého zrušeného letu, ale bohužel kompenzace se ke mně nedostala. Stále čekám, ale když už mi někdo odpovi, tak že předávají můj případ kolegům k zaplacení, ale stále nic.”

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Posted 1 year ago

Dobrý den Aleno, Ve skutečnosti vám byla převedena kompenzační platba od letecké společnosti – 157,75 EUR. Doufám, že jste změnili názor na společnost AirAdvisor.

Posted 6 months ago

“My money was not received.”

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(Ro) - Posted 1 year ago

Dear Petre, We appreciate your feedback. We regret that our service did not meet your expectations. As I can see the compensation was paid to you on 24.11.2022. Since you have received your compensation we kindly ask that you reconsider your review. Thank you for understanding!

Posted 1 year ago

“The communication should be improved. It takes ages to get in contact with one of the AirAdvisor agent. Although, I was entitled 400 euros the payment was just 350 euros, why? Wizz Air gave to all the other customers of that flight that was cancelled 400 euros. Dissapointing attitude from AirAdvisor.”

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(Ro) - Posted 1 year ago

Hello! We appreciate your feedback. We regret that our service did not meet your expectations. The airline has paid us an incomplete amount of compensation. They have deducted the Fee from the compensation payment by way of setting off our incurred expenses against your claim in line with the applicable legal provisions. The amount of Assignment Administration Fee is 50 EUR. That is why you were paid less compensation than originally claimed. Thank you for understanding!

Posted 1 year ago

“Después de cuatro meses me pedisteis información y a los seis meses más información la cual se borró del móvil y encima si cobro os quedáis con la mitad ....olé olé ole más morro no se puede tener”

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Posted 1 year ago

Estimado Francisco Javier, Agradecemos su comentario. Lamentamos que nuestro servicio no haya cumplido con sus expectativas. Tenga en cuenta que su caso está en los tribunales y nuestro abogado está trabajando en él. El examen del caso por parte del tribunal tarda entre 6 y 12 meses. Solicitamos documentos adicionales a los pasajeros si los pide un abogado o un tribunal, por lo que le hemos pedido documentos adicionales más tarde que a los demás. Gracias por su comprensión.

Posted 1 year ago

AirAdvisor is rated 4.6 based on 14,576 reviews