AirAdvisor Reviews

Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.61

4.6 Rating 18,325 Reviews

100 %

of reviewers recommend AirAdvisor

About AirAdvisor:

Did you have a delayed flight or cancelled flight? Airline might owe you up to $700. Submit a claim for flight compensation or ticket refund for free and within 3 mins at https://AirAdvisor.com

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Phone:

+17206902189

Email:

info@airadvisor.com

Location:

21 Drydock Ave Suite 610E
Boston
02210

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AirAdvisor 5 star review on 14th October 2023

Pablo Troncci Bugueño

AirAdvisor 5 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“Horrible and unhelpful”

Helpful Report

(En-ux) - Posted 1 year ago

Dear Faith Evelyn Brock, We appreciate your feedback! As far as I can see your application has been closed as no compensation is due in your case. Please note that we work in accordance with Regulation 261/2004, so we cannot compensate you if your flight is disrupted due to a circumstance that the Regulation defines as force majeure. Thank you for understanding!

Posted 1 year ago

“Muita demora ao responder. o vosso Chat quase que nao funciona”

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(Pt-ux) - Posted 1 year ago

Cara Sílvia Monteiro, Agradecemos o seu feedback. Poderá ter tentado contactar-nos através do canal de comunicação errado, uma vez que não vemos nenhuma mensagem sua no chat com o seu gestor. Tenha em atenção que pode contactar-nos por correio eletrónico ou por chat na sua conta pessoal diretamente para o gestor responsável pela sua reclamação. Obrigado pela compreensão!

Posted 1 year ago

“There is no way to go back and make corrections or review the details before submission . As a result , I have had to submuit a second claim because the first one had the outgoing flight stipulated which was not the flight where diversions occured .There is no way to cancel the subbmission .This makes me very nervous .Yet again ,no contact with humans means that errors can't be rectified .”

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(En-ux) - Posted 1 year ago

Dear Suzanna Nour, We appreciate your feedback. You can always contact our support to change any necessary information. There is no need to file additional claims. We are sorry you have experienced these difficulties while filing a claim. We will definitely take your comment into consideration. Thank you for understanding!

Posted 1 year ago

“my friends didn't ask your agency for help,they got 250euro compensation within 2 weeks, but I only received 200euro and minus 60 euro agency fees, totally 140euro, and revived after 2 months. so what's your agency role? claim less and claim later?? I think your service very poor at all...”

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(En) - Posted 1 year ago

Dear Shihan Li, We appreciate your feedback. Not always the airlines reply within a short time, sometimes you can wait a long time for a reply from the airline and sometimes you don't get anything at all. In this case, the airline purposely took a very long time to respond despite our reminders regarding your case. We did everything we could to speed up the process as much as possible. Our company has helped many passengers who have been unable to get any response or payment from the airline, so we are sorry that we could not meet your expectations in this case. The airline paid less than it was obliged to pay because of internal claims processing fees. This practice is not legal and AirAdvisor is now preparing to file a lawsuit against the airlines for violating passenger rights. But for now, the airline is still charging a fee of €50. We offer our services under the "no win, no fee" rule. You do not have to pay AirAdvisor anything. When we receive a refund from the airline, we pass it on to you, deducting our fee. You can also check the prices at the following link https://airadvisor.com/en/pricelist. Thank you for understanding!

Posted 1 year ago

“De 420€ que tinha de receber só me foram pagos 280€.”

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(Pt) - Posted 1 year ago

Dear Telmo Da Silva, We appreciate your feedback. We understand your frustration as our system initially calculated your compensation based on the distance between your departure and arrival airport. Given this distance, you could have claimed €600, but you were flying from Paris to Pointe-a-Pitre. Pointe-a-Pitre is a French-governed archipelago in the Caribbean. Therefore, the airport of departure and arrival are registered under the same flag, which means that despite the distance, you are only entitled to €400 compensation. Thank you for understanding!

Posted 1 year ago

“Muy lentos en todo y no me habéis dado confianza en ningún momento”

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(Es) - Posted 1 year ago

Estimada Claudia Jano Muñoz, Gracias por su comentario. Por lo que veo, recibimos su solicitud el 25.04.2023 y abonamos la indemnización en su cuenta el 19.07.2023. Tenga en cuenta que, por término medio, el proceso de recuperación de la indemnización tarda entre 3 y 5 meses. Por tanto, su solicitud se tramitó dentro del plazo estipulado en nuestros términos y condiciones. Gracias por su comprensión!

Posted 1 year ago

“He tenido que demostrar que Ryanair les pagó el 6 de junio y hasta que no les he amenazado con una denuncia por estafa no me han dado mi dineri”

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(Es) - Posted 1 year ago

Estimada Maria Trinidad Muñoz Gallarin, Muchas gracias por sus comentarios. Nunca retrasamos un pago de una compañía aérea específicamente por nuestra cuenta. A veces, las aerolíneas pueden enviarnos un pago sin dar explicaciones, por lo que no podemos saber a quién se hizo el pago. Esto ocurrió en tu caso y, a pesar de que hemos escrito varias veces a la aerolínea pidiéndoles que reconozcan el pago y también hemos enviado recordatorios sobre tu caso, no hemos recibido ninguna respuesta. Por eso se retrasó el pago, ya que sólo pudimos identificarlo después de que la compañía aérea se lo comunicara y usted se pusiera en contacto con nosotros. Lamentamos la situación y esperamos su comprensión!

Posted 1 year ago

“Não recebi a compensação dos gastos extra que tive.”

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(Pt) - Posted 1 year ago

Caro Octavio Spinola, Obrigado pelo seu feedback! Note-se que as companhias aéreas só são obrigadas a reembolsar as despesas adicionais necessárias, tais como refeições, alojamento e transportes alternativos. Pediu o reembolso dos bilhetes para o concerto, mas as companhias aéreas não são obrigadas a reembolsar este tipo de despesas, pelo que recebeu o montante máximo que poderia ter esperado. Obrigado pela sua compreensão!

Posted 1 year ago

“Serviço de acompanhamento péssimo. Avançaram com a reclamação sem eu ter respondido para completar a informação. Enviei mensagens no chat e nunca responderam. Usei o chat de apoio na website que remeteu para o chat de apoio á reclamação que eu já tinha enviado mensagem. Enviei e-mail para o e-mail que indicam e nunca recebi resposta. Encerraram a reclamação sem nunca responder ao que eu perguntei. Apoio péssimo. Depois que verificaram a minha avaliação, pediram para eu reavaliar uma vez que a reclamação estava encerrada... Eles continuam a ignorar tudo aquilo que eu escrevi e enviei para eles, nunca falaram comigo nem responderam ao meu e-mail ou as mensagens no chat. Só lhes interessou receber a percentagem do valor da reclamação. Repito: serviço péssimo.”

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Posted 1 year ago

“greoi totul. credeam ca este mult mai usor procesul.”

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(Ro-ux) - Posted 1 year ago

Stimate domnule Marius-Dănuț Buruian, Apreciem feedback-ul dumneavoastră. Regretăm că serviciile noastre nu au fost pe măsura așteptărilor dumneavoastră. Vă rugăm să clarificați motivul pentru care ați fost nemulțumit de munca noastră. Acest lucru ne va ajuta să devenim mai buni. Vă mulțumim pentru înțelegere!

Posted 1 year ago

“Am trimis de mai multe ori aceleasi acte...si inca mai primim mail uri cu necesarul acelorasi documente...concediati persoanele incapabile”

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(Ro-ux) - Posted 1 year ago

Dragă Cristian Valentin Dulgheru, De obicei, vom solicita din nou documentele dacă ați încărcat documente greșite de care avem nevoie. Am observat că ați depus mai multe cereri de rambursare duble pe site-ul nostru, astfel încât ați primit solicitări de informații pentru fiecare dintre cererile dumneavoastră. Nu este vina companiei noastre în acest caz. Toate cererile duble au fost închise, iar cererile reale au fost procesate și trimise companiilor aeriene. Vă mulțumim pentru înțelegere!

Posted 1 year ago

“Hounded by texts and emails..had to close case.”

Helpful Report

(En-ux) - Posted 1 year ago

Thank you so much, Lola, for taking the time to tell us about your experience with AirAdvisor. We apologize for the hounding that you experienced through texts and emails - we certainly want to make sure that your experience with us is as positive and hassle-free as possible. Would you mind telling us a bit more about what happened so that we can work to fix it going forward? We greatly appreciate your feedback and would love to know what we can do to make things better.

Posted 1 year ago

“Niciun raspuns”

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(Ro-ux) - Posted 1 year ago

Stimate client, Apreciem feedback-ul dumneavoastră. Puteți vedea oricând starea cazului dvs. și puteți contacta managerul dvs. în contul dvs. personal de pe site-ul nostru https://airadvisor.com/en. Vă mulțumim pentru înțelegere!

Posted 1 year ago

“Terrible, scammy company, just like many of their competitors. Submit your own claim the manual way and get 100% of your owed dues!”

Helpful Report

(En) - Posted 1 year ago

Dear Regina, We appreciate your feedback. We would like to emphasize the fact that many airlines are not fair and do not pay compensation directly to the customer. Very often airlines invent extraordinary circumstances to avoid payment, taking advantage of the fact that passengers cannot verify this information themselves. In this case, we are ready to help our clients and recover compensation for them. In addition, we help to save time and nerves, freeing our clients from communication with the airline. Thus, we believe that every passenger can decide for himself/herself which option suits him/her better. This in no way constitutes fraud, so we are sorry you might think so. Thank you for understanding!

Posted 1 year ago

“AirAdvisors kept saying that a duplicate claim was submitted by someone else and the airline made payment to that person. Only way this could happen is air advisor sent my information to some other entity in a bid to scam me.”

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(En) - Posted 1 year ago

Dear Henrietta Owusu, We appreciate your feedback. If we have a problem with an airline and the airline tries in any way to avoid paying compensation to our clients, we always do our best to make sure that our clients do receive the compensation they are entitled to under EU Regulation 261/2004. In this case, we received a response from the airline that someone before us had claimed on your behalf, but the airline did not provide evidence of this. We checked this information with you and after you denied it we continued to negotiate with the airline and were successful! We have obtained for you the compensation you are entitled to under EU law. We apologize for the inconvenience, but please understand that AirAdvisor always acts in the best interests of its customers. Thank you for your understanding!

Posted 1 year ago

“Very bad, they lie like the airline's.. you said my claim is 945 and now just 140.. really?? Scammers with papers!”

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(En) - Posted 1 year ago

Dear Stefan, We appreciate your feedback. We have obtained compensation for you in accordance with EU Regulation 261/2004. The refund has been transferred by the airline to your WizzAir account on 19th of June 2023. Therefore, you have received the amount that you were entitled to under EU law and therefore we have fulfilled our terms and conditions. We kindly ask you to clarify the reason why you were dissatisfied with our work. This will help us become better. Thank you for understanding!

Posted 1 year ago

“Lamentable: el monto que he recibido no coincide con el acuerdo establecido en el contrato de representación con AirAdvisor ni con las regulaciones vigentes.”

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(Es) - Posted 1 year ago

Estimado Juan, Le agradecemos sus comentarios. Permítanos aclarar la situación con más detalle en relación con su solicitud. El 30 de junio, de acuerdo con la política de Vueling, presentamos dos reclamaciones separadas en relación con su vuelo, es decir, una reclamación se refiere a la compensación de acuerdo con el Reglamento UE 261 y la otra a la solicitud de reembolso de gastos adicionales. El 3 de julio le informamos de que la aerolínea ha accedido a pagar el reembolso de los gastos adicionales. Nos hemos puesto en contacto con la compañía aérea en relación con su indemnización, y nos han informado de que se pondrán en contacto directamente con usted en un futuro próximo. Gracias por su comprensión.

Posted 1 year ago

“This is a scam. AirAdvisor claims the airline has not made payment and they are taking legal action which entities them to 50% of the compensation but cannot send proof of the legal filing. How is this allowed?”

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Posted 1 year ago

Dear Henrietta, We appreciate your feedback. Our company already has an established operating procedure. If we receive a refusal from the airline or do not receive a response within a set timeframe, we can initiate litigation and engage outside lawyers. Since outside lawyers handle the litigation, we do not have access to the documentation held by the law firm. In addition, some attorneys refuse to release any information or provide documentation until the litigation is completed. Thank you for understanding!

Posted 1 year ago

“Nu am primit banii”

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(Ro) - Posted 1 year ago

Dragă Timea Brigitta Szilagyi, Multumim pentru feedback-ul dvs. Din câte văd, compensația a fost transferată cu succes în contul dumneavoastră bancar la 06.07.2023. Vă rugăm să ne clarificați motivul pentru care ați fost nemulțumit de munca noastră. Acest lucru ne va ajuta să devenim mai buni. Multumesc pentru intelegere!

Posted 1 year ago

“From start to finish and over a year waiting very poor.”

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(En) - Posted 1 year ago

Dear James Auger, We received your complaint on 18.06.2022 and forwarded it to the airline on 20.06.2022. The airline agreed to pay the compensation on 25.11.2022. Since then we have sent reminders for payment several times, but the airline has always replied that they will make the payment shortly. As we often work with this airline, we know that it is a bona fide company and that it pays compensation, albeit late. Therefore, we have decided not to take legal action in order not to incur additional costs for both the client and our company. We apologize for the delay and understand that it is not AirAdvisor's fault and that we have done our best to expedite the process. Thank you for your understanding!

Posted 1 year ago

AirAdvisor is rated 4.6 based on 18,325 reviews