AirAdvisor Reviews

Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.66

4.7 Rating 25,731 Reviews

94 %

of reviewers recommend AirAdvisor

About AirAdvisor:

Did you have a delayed flight or cancelled flight? Airline might owe you up to $700. Submit a claim for flight compensation or ticket refund for free and within 3 mins at https://AirAdvisor.com

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Phone:

+17206902189

Email:

info@airadvisor.com

Location:

21 Drydock Ave Suite 610E
Boston
02210

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AirAdvisor 5 star review on 14th October 2023

Pablo Troncci Bugueño

AirAdvisor 5 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Bonjour j'ai pas reçu mon paiement et vous voulez que je vous donne mon avis malgré que la compagnie aérienne m'a bien confirmé qu'ils ont payé ma demande de réclamation à la compagnie AirAdvisor jusqu'à présent vous faites silence radio pour me faire le virement et c'est vraiment dommage. Rembourser moi sinon j'irai porter plainte comme votre société”

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(Fr-ux) - Posted 2 years ago

Cher Rawlings Hounkpevi, Merci pour votre avis! Selon nos conditions générales, le paiement doit être effectué dans les 30 jours suivant la réception du paiement et l'ajout des coordonnées bancaires correctes. D'après ce que je peux voir, nous avons reçu le paiement de la compagnie aérienne le 22.08.2023 et l'avons versé sur votre compte bancaire le 28.08.2023. Ainsi, toutes les conditions et règles de notre entreprise ont été respectées. Merci de votre compréhension!

Posted 1 year ago

“Muita lentidão no processo”

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(Pt) - Posted 2 years ago

Caro Diogo Oliveira Obrigado pelo seu feedback! O tempo necessário para recuperar a indemnização depende não só da nossa empresa, mas também da companhia aérea. Pelo que pude ver, processamos sua solicitação prontamente e a enviamos à companhia aérea. Durante muito tempo, a companhia aérea não nos pagou uma indemnização, apesar dos nossos numerosos lembretes. Assim, o processo de recuperação demorou mais do que o normal, sem culpa nossa. Nossa equipe trabalhou muito para garantir que sua reclamação fosse resolvida e paga com sucesso. Obrigado pela sua compreensão!

Posted 1 year ago

“Very poor communication.I have had no communication since I submitted the claim.”

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(En-ux) - Posted 2 years ago

Dear Jeremiah Odonnell, Thank you for your feedback! You have been sent email notifications of each change in your status. Our emails may have gone into spam and you may not have seen them. In addition, you can always contact us by email or chat if you want to know more about your case. Thank you for your understanding!

Posted 1 year ago

“Je suis désolé mais j’ai avec tribunal car 20h de attente sans information de wizzair, et va nous rembourser que 175€ no no no avec justice c’est mieux.”

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(Fr) - Posted 2 years ago

Merci beaucoup pour votre commentaire concernant AirAdvisor. Nous sommes navrés que votre expérience avec WizzAir ait été si pénible et que vous ayez dû attendre si longtemps sans avoir de retour. Nous sommes également déçus que le montant remboursé ne soit que de 175 €. Comment pourrions-nous nous assurer de mieux saisir vos attentes et comment prévenir une expérience comme celle-ci à l'avenir?

Posted 1 year ago

“Cuando quieres retirar la reclamación porque consideras injusto la cantidad cobrada te dicen que ya no se puede hacer, el precio del servicio deberia ponerse al principio.”

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(Es-ux) - Posted 2 years ago

Estimado Juan, Le agradecemos su comentario. Los precios de nuestros servicios pueden consultarse libremente en nuestro sitio web. No ocultamos que cobramos por nuestros servicios. Prestamos nuestros servicios bajo la regla "No-Win-No-Fee". No tiene que pagar nada a AirAdvisor. Cuando cobramos la compensación de la compañía aérea, se la transferimos deduciendo nuestra comisión. Nuestra comisión de éxito es del 30% de la suma cobrada en la fase previa al juicio o del 50% de las sumas cobradas en los tribunales o a través de abogados externos. Puede consultar los precios en el siguiente enlace https://airadvisor.com/en/pricelist AirAdvisor concede a sus clientes un plazo de 14 días para rescindir nuestros servicios, de conformidad con la Directiva 2011/83/UE de la UE, a menos que hayamos prestado el servicio. Ampliamos este derecho a otros consumidores en todo el mundo, incluso fuera de la UE. Gracias por su comprensión.

Posted 1 year ago

“Konnte mir nicht geholfen werden”

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(De-ux) - Posted 2 years ago

Liebe Lindita Sadiki, Wir schätzen Ihr Feedback. Wir bedauern, dass unser Service Ihren Erwartungen nicht entsprochen hat. Wir bitten Sie, uns den Grund zu erläutern, warum Sie mit unserer Arbeit unzufrieden waren. Das wird uns helfen, besser zu werden. Danke für dein Verständnis!

Posted 1 year ago

“No me deja terminar de rellenar el formulario”

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(Es-ux) - Posted 2 years ago

Estimado Javier Aguilar, Gracias por sus comentarios! Si tiene algún problema técnico, envíenos los detalles al correo electrónico info@airadvisor.com para que podamos verificarlo y solucionarlo. Gracias por su comprensión!

Posted 1 year ago

“my case is ongoing months and i keep getting asked for a ref number that i dont have its been that long ago, passport , booking passes, email regarding my flight beieng cancelled less than 48 hours all sent,”

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(En-ux) - Posted 2 years ago

Dear Brian Sheeran, Thank you for your feedback! In order to get compensation, we need all the necessary documents that the airline requires. We do not request documents or information unless it is necessary to process the application or if the client has already added it previously. Please note that you have submitted several identical applications on our website, as a result of which you have received a request to add documents for each of them. Thanks for understanding!

Posted 1 year ago

“No answer till today”

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(En-ux) - Posted 2 years ago

Dear Elena Niculae, Thank you for your feedback! As far as I can see your application has been closed as no compensation is due in your case. Please note that we work in accordance with Regulation 261/2004, so we cannot compensate you if your flight is disrupted due to a circumstance that the Regulation defines as force majeure. Thank you for understanding!

Posted 1 year ago

“Bardzo długi czas oczekiwania na zamknięcie sprawy. Znajomi z tego samego opóźnionego lotu, korzystający z innych firm, mieli przelewy 2 miesiące szybciej”

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(Pl) - Posted 2 years ago

Drogi kliencie, Dziękujemy za komentarz. Z tego, co widzę, otrzymaliśmy Twój wniosek w dniu 19.04.2023 r., a odszkodowanie zostało przelane na Twoje konto w dniu 01.08.2023 r. Należy pamiętać, że odzyskanie odszkodowania zajmuje średnio od 3 do 5 miesięcy. W związku z tym Twoje roszczenie zostało rozpatrzone w terminie określonym w naszym regulaminie. Dziękujemy za zrozumienie!

Posted 1 year ago

“Horrible and unhelpful”

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(En-ux) - Posted 2 years ago

Dear Faith Evelyn Brock, We appreciate your feedback! As far as I can see your application has been closed as no compensation is due in your case. Please note that we work in accordance with Regulation 261/2004, so we cannot compensate you if your flight is disrupted due to a circumstance that the Regulation defines as force majeure. Thank you for understanding!

Posted 1 year ago

“Muita demora ao responder. o vosso Chat quase que nao funciona”

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(Pt-ux) - Posted 2 years ago

Cara Sílvia Monteiro, Agradecemos o seu feedback. Poderá ter tentado contactar-nos através do canal de comunicação errado, uma vez que não vemos nenhuma mensagem sua no chat com o seu gestor. Tenha em atenção que pode contactar-nos por correio eletrónico ou por chat na sua conta pessoal diretamente para o gestor responsável pela sua reclamação. Obrigado pela compreensão!

Posted 2 years ago

“There is no way to go back and make corrections or review the details before submission . As a result , I have had to submuit a second claim because the first one had the outgoing flight stipulated which was not the flight where diversions occured .There is no way to cancel the subbmission .This makes me very nervous .Yet again ,no contact with humans means that errors can't be rectified .”

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(En-ux) - Posted 2 years ago

Dear Suzanna Nour, We appreciate your feedback. You can always contact our support to change any necessary information. There is no need to file additional claims. We are sorry you have experienced these difficulties while filing a claim. We will definitely take your comment into consideration. Thank you for understanding!

Posted 2 years ago

“my friends didn't ask your agency for help,they got 250euro compensation within 2 weeks, but I only received 200euro and minus 60 euro agency fees, totally 140euro, and revived after 2 months. so what's your agency role? claim less and claim later?? I think your service very poor at all...”

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(En) - Posted 2 years ago

Dear Shihan Li, We appreciate your feedback. Not always the airlines reply within a short time, sometimes you can wait a long time for a reply from the airline and sometimes you don't get anything at all. In this case, the airline purposely took a very long time to respond despite our reminders regarding your case. We did everything we could to speed up the process as much as possible. Our company has helped many passengers who have been unable to get any response or payment from the airline, so we are sorry that we could not meet your expectations in this case. The airline paid less than it was obliged to pay because of internal claims processing fees. This practice is not legal and AirAdvisor is now preparing to file a lawsuit against the airlines for violating passenger rights. But for now, the airline is still charging a fee of €50. We offer our services under the "no win, no fee" rule. You do not have to pay AirAdvisor anything. When we receive a refund from the airline, we pass it on to you, deducting our fee. You can also check the prices at the following link https://airadvisor.com/en/pricelist. Thank you for understanding!

Posted 2 years ago

“De 420€ que tinha de receber só me foram pagos 280€.”

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(Pt) - Posted 2 years ago

Dear Telmo Da Silva, We appreciate your feedback. We understand your frustration as our system initially calculated your compensation based on the distance between your departure and arrival airport. Given this distance, you could have claimed €600, but you were flying from Paris to Pointe-a-Pitre. Pointe-a-Pitre is a French-governed archipelago in the Caribbean. Therefore, the airport of departure and arrival are registered under the same flag, which means that despite the distance, you are only entitled to €400 compensation. Thank you for understanding!

Posted 2 years ago

“Muy lentos en todo y no me habéis dado confianza en ningún momento”

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(Es) - Posted 2 years ago

Estimada Claudia Jano Muñoz, Gracias por su comentario. Por lo que veo, recibimos su solicitud el 25.04.2023 y abonamos la indemnización en su cuenta el 19.07.2023. Tenga en cuenta que, por término medio, el proceso de recuperación de la indemnización tarda entre 3 y 5 meses. Por tanto, su solicitud se tramitó dentro del plazo estipulado en nuestros términos y condiciones. Gracias por su comprensión!

Posted 1 year ago

“He tenido que demostrar que Ryanair les pagó el 6 de junio y hasta que no les he amenazado con una denuncia por estafa no me han dado mi dineri”

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(Es) - Posted 2 years ago

Estimada Maria Trinidad Muñoz Gallarin, Muchas gracias por sus comentarios. Nunca retrasamos un pago de una compañía aérea específicamente por nuestra cuenta. A veces, las aerolíneas pueden enviarnos un pago sin dar explicaciones, por lo que no podemos saber a quién se hizo el pago. Esto ocurrió en tu caso y, a pesar de que hemos escrito varias veces a la aerolínea pidiéndoles que reconozcan el pago y también hemos enviado recordatorios sobre tu caso, no hemos recibido ninguna respuesta. Por eso se retrasó el pago, ya que sólo pudimos identificarlo después de que la compañía aérea se lo comunicara y usted se pusiera en contacto con nosotros. Lamentamos la situación y esperamos su comprensión!

Posted 1 year ago

“Não recebi a compensação dos gastos extra que tive.”

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(Pt) - Posted 2 years ago

Caro Octavio Spinola, Obrigado pelo seu feedback! Note-se que as companhias aéreas só são obrigadas a reembolsar as despesas adicionais necessárias, tais como refeições, alojamento e transportes alternativos. Pediu o reembolso dos bilhetes para o concerto, mas as companhias aéreas não são obrigadas a reembolsar este tipo de despesas, pelo que recebeu o montante máximo que poderia ter esperado. Obrigado pela sua compreensão!

Posted 1 year ago

“Serviço de acompanhamento péssimo. Avançaram com a reclamação sem eu ter respondido para completar a informação. Enviei mensagens no chat e nunca responderam. Usei o chat de apoio na website que remeteu para o chat de apoio á reclamação que eu já tinha enviado mensagem. Enviei e-mail para o e-mail que indicam e nunca recebi resposta. Encerraram a reclamação sem nunca responder ao que eu perguntei. Apoio péssimo. Depois que verificaram a minha avaliação, pediram para eu reavaliar uma vez que a reclamação estava encerrada... Eles continuam a ignorar tudo aquilo que eu escrevi e enviei para eles, nunca falaram comigo nem responderam ao meu e-mail ou as mensagens no chat. Só lhes interessou receber a percentagem do valor da reclamação. Repito: serviço péssimo.”

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Posted 2 years ago

“greoi totul. credeam ca este mult mai usor procesul.”

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(Ro-ux) - Posted 2 years ago

Stimate domnule Marius-Dănuț Buruian, Apreciem feedback-ul dumneavoastră. Regretăm că serviciile noastre nu au fost pe măsura așteptărilor dumneavoastră. Vă rugăm să clarificați motivul pentru care ați fost nemulțumit de munca noastră. Acest lucru ne va ajuta să devenim mai buni. Vă mulțumim pentru înțelegere!

Posted 2 years ago

AirAdvisor is rated 4.7 based on 25,731 reviews