Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.61

“A empresa não deu detalhes sobre o processso, parece que recebeu o dinheiro e não repassou”

(Pt-ux) - Posted 2 years ago

Caro Matheus, Agradecemos o seu feedback. O seu caso foi encerrado em 22.05.2023 e fornecemos um motivo detalhado. "Após uma análise cuidadosa do seu pedido, conseguimos determinar que o voo EJU6724 de Madrid (MAD) para Lisboa (LIS) em 17/03/2023 foi cancelado devido a restrições impostas pela Autoridade de Controlo de Tráfego Aéreo (ATC) em sectores anteriores. Em consequência destas restrições, as janelas de partida de vários voos, incluindo a do voo EJU6724 em causa, foram adiadas. Isto teve como consequência um atraso e, depois, o avião deixou de poder aterrar devido à proibição de voos nocturnos em Lisboa (LIS), acabando por falhar". Enviámos a explicação para o seu e-mail e também a pode ver na sua conta pessoal. Pedimos-lhe que esclareça o motivo pelo qual não ficou satisfeito com o nosso trabalho. Isto ajudar-nos-á a melhorar. Obrigado pela vossa compreensão!

Posted 2 years ago

“De ce am fost taxat cu aproape 200€? Cand l a inceput mi s a spus ca o sa fie o taxa de 50€? O sa fac reclamatie!”

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(Ro) - Posted 2 years ago

Stimate Florin Iulian Zamfir, Apreciem feedback-ul dumneavoastră. Am primit o plată de la compania aeriană în valoare de 348,46 euro. Compania aeriană a plătit mai puțin decât era obligată să plătească din cauza taxelor interne de procesare a cererilor de despăgubire. Această practică nu este legală, iar AirAdvisor se pregătește acum să intenteze un proces împotriva companiei aeriene pentru încălcarea drepturilor pasagerilor. Dar, deocamdată, compania aeriană percepe în continuare o taxă de 50 de euro. În acest fel, suma a fost transferată în contul dvs. minus comisioanele noastre și ale companiei aeriene. Vă mulțumim pentru înțelegere!

Posted 2 years ago

“Eu me sinto enganado por vocês porque vocês me prometeram uma compensacao de 979,- EUR com valor da comissão: 293.7 EUR e estão me oferecendo so 125.- Eu nao aceito a compensacao de 125 euros pois nao foi isso que voces me disseram que eu tinha a receber, entao para ser esse valor eu trato direto com a KLM e eles dao-me um voucher de 125 euros sem comissoes, voces nao estao a ser uma equipa honesta. voces estao a trabalhar igual a KLM 979 EUR”

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(Pt-ux) - Posted 2 years ago

Caro Ruben Egloff, Tenha em atenção que o montante total da compensação que vê na sua conta pessoal inclui o montante do reembolso do bilhete. Indicou que também está a pedir um reembolso do custo do bilhete, embora tenha apanhado um voo alternativo e, neste caso, não tenha direito a reembolso. Recebemos da companhia aérea o montante a que tem direito. Não podemos pedir mais, excepto se houver uma razão legítima para o fazer. Agradecemos a vossa compreensão!

Posted 2 years ago

“Foarte proasta experiența🥺”

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(Ro) - Posted 2 years ago

Dragă Mihaela Paraschiva Georgita, Apreciem comentariile dumneavoastră. Regretăm că serviciile noastre nu au fost pe măsura așteptărilor dumneavoastră. După cum putem vedea, am primit compensația pentru dvs. și am plătit-o în contul dvs. bancar. Vă rugăm să clarificați motivul pentru care ați fost nemulțumit de munca noastră. Acest lucru ne va ajuta să devenim mai buni. Ne puteți contacta prin e-mail info@airadvisor.com . Vă mulțumim pentru înțelegere!

Posted 1 year ago

“Muito tempo, muito caro, pouco transparente”

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(Pt) - Posted 2 years ago

Caro Nuno, Agradecemos o seu feedback. Lamentamos que o nosso serviço não tenha correspondido às suas expectativas. Avisamos sempre os nossos clientes com antecedência de que o processo de recuperação da indemnização demora em média 3 a 5 meses e quase nunca menos. Se não recebermos uma resposta da companhia aérea dentro do prazo ou se recebermos uma recusa, o caso é remetido pelo nosso advogado e cobramos a indemnização através do processo judicial. O processo judicial demora 6 a 12 meses, facto que também notificamos sempre aos clientes. Infelizmente, o tempo necessário para obter uma indemnização depende não só da nossa empresa, mas também da companhia aérea e do tribunal. Trabalharemos arduamente para melhorar a qualidade do nosso serviço. Obrigado pela compreensão!

Posted 2 years ago

“Não correu conforme o esperado e ainda fiquei com o prejuízo. Eu e a minha namorada tivemos um voo cancelado e tivemos de gastar dinheiro a comprar outro voo. Optamos por utilizar a AirAdvisor para reclamar e obter a compensação que nos era merecida. Para começar, saliento que o processo demorou cerca de 7 meses e tivemos de abrir duas reclamações em separado, uma por cada passageiro. No caso da primeira reclamação, após confirmarem que a companhia aérea tinha aceito fazer a compensação, no site indicava que iriamos receber um reembolso de 400€. Posteriormente, indicaram que a compensação seria no valor de 200€, porque ainda tinham de descontar taxas que nunca indicaram que existiam ao longo do processo. Mas o pior aconteceu na segunda reclamação, onde nos foi indicado, que para um caso exatamente igual, a companhia aérea não tinha aceite a compensação. Por essa razão, tiveram de seguir com advogados, o que implicou que a taxa da AirAdvisor aumenta-se de 30% para 50% (um bocado estranho). Além disso, o valor da compensação ainda foi inferior à primeira, e passou para 150€. No final, NÃO RECOMENDO A UTILIZAÇÃO DA AIRADVISOR. Acho que deveriam ser mais transparentes com os seus clientes, uma vez que pedi documentos que comprovassem os valores das compensações que a companhia aérea concordou em pagar, que além de nunca terem sido fornecidos, nunca existiu sequer uma resposta dos mesmos a esta pergunta. Além disso, ficamos com um prejuízo de 360€. ------- It didn't go as expected and I still got the damage. Me and my girlfriend had a canceled flight and we had to spend money to buy another flight. We chose to use AirAdvisor to complain and get the compensation we deserved. To begin with, I would like to point out that the process took about 7 months and we had to open two separate claims, one for each passenger. In the case of the first complaint, after confirming that the airline had agreed to compensate, the website indicated that we would receive a refund of €400. Later, they indicated that the compensation would be worth €200, because they still had to deduct fees that they never indicated that they existed throughout the process. But the worst happened in the second complaint, where we were told that for an exactly similar case, the airline had not accepted the compensation. For that reason, they had to go with lawyers, which meant that the AirAdvisor fee was increased from 30% to 50% (a bit strange). In addition, the amount of compensation was still lower than the first, and increased to €150. In the end, I DO NOT RECOMMEND THE USE OF AIRADVISOR. I think they should be more transparent with their customers, since I asked for documents proving the amounts of compensation that the airline agreed to pay, which in addition to never having been provided, there was never even a response from them to this question. In addition, we are left with a loss of €360.”

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(Pt) - Posted 2 years ago

Dear Marco, We appreciate your feedback. We regret that our service did not meet your expectations. First of all we would like to point out that the wrong compensation amount was displayed because you specified a connecting flight and the system automatically calculated ALL the distances, while the airline paid the compensation for the disrupted flight. The distance between departure and arrival airport of the disrupted flight was 876km and in such a case the compensation is 250 euros. The airline paid €150 for the refund of the ticket price difference. This amount has been transferred to your bank account. In addition, the airline has agreed to pay compensation and we are awaiting that payment. Once we receive the payment the money will also be transferred to your bank account. The airline paid less than it was obliged to pay because of internal claims processing fees. This practice is not legal and AirAdvisor is now preparing to file a lawsuit against the airlines for violating passenger rights. But for now, the airline is still charging a fee of €50. We are sorry that there has been a misunderstanding and you have decided that €150 is the final amount. We are still working on your case. As for the fee differential, the airline ignored all our requests to them regarding that case for a very long time and only responded with automatic messages that they had received our application. So, to speed up the process, we contacted a lawyer and sent an official request to the airline stating that if we did not receive payment, the case would be taken to court. Eventually, we had already started preparing the case for court, but the airline finally replied to us. Thus, the commission is 50%, as we had to involve external lawyers. We are very sorry for this situation and for the many misunderstandings that have arisen. We will do our best to avoid similar situations in the future. Thank you for understanding!

Posted 2 years ago

“Très lent”

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(Fr) - Posted 2 years ago

Cher Sami Zid, Nous vous remercions pour vos commentaires. Le temps nécessaire pour obtenir une indemnisation dépend non seulement de notre entreprise, mais aussi de la compagnie aérienne. Parfois, les compagnies aériennes sont trop occupées ou prennent beaucoup de temps pour répondre à nos demandes malgré nos nombreux rappels. Dans votre cas, nous avons traité votre demande rapidement, mais nous attendons depuis longtemps le paiement de la compagnie aérienne. Malheureusement, nous n'avons aucune influence sur le processus de paiement de la compagnie aérienne, et nous aimerions donc attirer votre attention sur le fait que, dans ce cas, le long processus de traitement de la demande dépendait de la compagnie aérienne et non de notre société. Nous vous remercions de votre compréhension !

Posted 1 year ago

“No hem recibido ninguna respuesta a favor buestra como clientes…. La reclamación no sirvió para nada”

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(Es-ux) - Posted 2 years ago

Cara Judit Estrada, Obrigado pelo seu feedback! Analisei pessoalmente o seu caso e posso dizer-lhe que foi analisado e processado de acordo com os nossos termos e condições. Depois de recebermos o seu pedido, enviámos um inquérito à companhia aérea. Passado algum tempo, recebemos uma resposta da companhia aérea informando que o voo tinha sido interrompido devido a restrições do controlo do tráfego aéreo. Trata-se de um acontecimento extraordinário e não é devida qualquer indemnização nos termos do Regulamento 261/2004. Depois de voltarmos a verificar o seu caso, confirmámos a resposta da companhia aérea e o seu caso foi encerrado. Assim, concluímos o trabalho relativo ao seu pedido e fizemos tudo o que nos era exigido. Lamentamos que não tenha ficado satisfeito com o nosso serviço, mas esperamos que as informações acima lhe tenham sido úteis. Obrigado pela vossa compreensão!

Posted 1 year ago

“Im trying to contact air advisory and No contact back”

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(En-ux) - Posted 2 years ago

Dear Pedro Lopez, Thank you for your feedback! Please note that you can always contact us via email info@airadvisor.com or chat with your manager in your profile. Alternatively, you can contact us via online chat or WhatsApp. We provide various communication channels to make it easy for every customer to contact us. Thank you for your understanding!

Posted 1 year ago

“ALTHOUGH I UPLOADED ALL DOCUMENTS, ERROR MESSAGES KEEP APEARING WITHOUT ANY EXLPANATION WHAT IS REALLY MISSING”

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(En-ux) - Posted 2 years ago

Dear Ioulia, Thank you for your feedback! There may have been a technical glitch and the message to add documents was resent. We sincerely apologize for this! We received all your documents. Your claim was sent to the airline and we are waiting for a response. You can always see your case status and comments from your manager in your personal account on our website https://airadvisor.com/en‍ Thank you for your understanding!

Posted 2 years ago

“Tenho um reembolso pendente desde outubro, reembolso esse que nunca recebi”

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(Pt-ux) - Posted 2 years ago

Cara Andrea, Obrigado pelo seu feedback! Enviámos a sua reclamação à companhia aérea. Ainda não recebemos uma decisão final da companhia aérea sobre o seu caso, pelo que ainda estamos a trabalhar na sua reclamação. Infelizmente, o tempo de processamento da reclamação depende não só de nós, mas também da eficiência da companhia aérea, pelo que, em alguns casos, o processo de reclamação da indemnização pode demorar mais tempo devido a respostas tardias da companhia aérea. Pode sempre ver o estado do seu caso e os comentários do seu gestor na sua conta pessoal no nosso website https://airadvisor.com/en Obrigado pela sua compreensão!

Posted 2 years ago

“NIe jestem zadowolony z Państwa usług gdyż do dnia dzisiejszego nie została wyjaśniona sprawa zwrotu kosztów powrotu do domu po odwołanym locie. A na tym mi ze względu na koszty najbardziej zależało. Dodatkowo nie ma z Państwem kontaktu!!! Dlatego proszę o interwencje i kontakt w celu rozwiązania problemu”

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(Pl) - Posted 2 years ago

Szanowny Rafał Kaczmarek, Zawsze możesz skontaktować się z menadżerem poprzez czat w Twoim osobistym koncie na naszej stronie https://airadvisor.com/en lub poprzez e-mail. Prosimy pamiętać, że ze względu na dużą ilość zapytań, może wystąpić niewielkie opóźnienie w odpowiedzi. Mamy nadzieję na Państwa zrozumienie!

Posted 2 years ago

“Šílená komunikace, v podstatě se nemáte jak spojit/ domluvit. Dělají si co chtějí, aniž by skutečně chránili Vaše zájmy. Snazim se svůj případ předat jiné společnosti, tady už fakt ne.”

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(Cz-ux) - Posted 2 years ago

Vážená paní Tereza Obrová, vážíme si Vaší zpětné vazby. Je nám líto, že naše služby nesplnily Vaše očekávání. Vždy se na nás můžete obrátit prostřednictvím e-mailu nebo chatu s manažerem. Všechny reklamace se vždy snažíme vyřídit co nejrychleji, abychom naše zákazníky nenechali čekat delší dobu. Zájmy našich klientů jsou na prvním místě. Objasněte prosím, proč si myslíte, že si jich nevážíme. Děkujeme za pochopení!

Posted 2 years ago

“Foarte slab. De ce ?? Ptr.cà in urma reclamatie ,din 490 Lire sterline pe care i am avut de recuperat,dupà abia 6 Luni de zile,am primit abia 216 Lire sterline ,adicà mai putin de jumatate. Deci ,ati fost pagubà totalà. Daca mi se va mai ìntìmpla -Doamne fereste - o situatie de genul acesta,nici sà nu mai aud de Air Advisor . Và multumesc,ptr.Nimic !😏😬😷”

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(Ro) - Posted 2 years ago

Dragă Dumitrel, Vă mulțumim pentru comentariile dumneavoastră. Am primit o plată de la compania aeriană în valoare de 347 de euro. Compania aeriană a plătit mai puțin decât era obligată să plătească din cauza taxelor interne de procesare a cererilor de despăgubire. Această practică nu este legală, iar AirAdvisor se pregătește acum să depună o plângere împotriva companiilor aeriene pentru încălcarea drepturilor pasagerilor. Dar, deocamdată, compania aeriană percepe în continuare o taxă de 50 de euro. Oferim serviciile noastre conform regulii "fără câștig, fără taxe". Nu trebuie să plătiți nimic către AirAdvisor. Atunci când primim o rambursare de la compania aeriană, vi-l transmitem, scăzând onorariul nostru. De asemenea, puteți verifica prețurile la următorul link: https://airadvisor.com/en/pricelist. În acest fel, suma a fost transferată în contul dvs. minus comisionul nostru și cel al companiei aeriene. De asemenea, ați indicat că doriți să solicitați o rambursare, dar compania aeriană v-a răspuns că rambursarea fusese deja creditată în contul dvs. bancar, astfel încât suma pe care ați primit-o a fost mai mică decât ați indicat atunci când ați depus cererea. În acest fel, ne-am îndeplinit toate condițiile. Vă mulțumim pentru înțelegere!

Posted 2 years ago

“Dissapointing! Besides the fact that it takes for ever to actually process your request, it also takes for ever to deliver the money back. Moreover, the fees are very high and you are not informed about them up front. For example, in my case, instead of receiving approximately 100 EUR back I am only supposed to receive approximately 20... And one year later (after one year of waiting for the airline with no luck) I still don't have my 20 EUR :|”

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(Ro) - Posted 2 years ago

Dear client, We appreciate your feedback. Please read the following message carefully. It took a lot of work to get the airline to pay. This is a short report of our work, as a result of which we obtained the refund for you (please note that no compensation is due in your case as your flight was cancelled due to COVID-19): - AirAdvisor validated the claim(s) and filed the claim(s) before the court against Blue Air; - AirAdvisor hired outside attorneys to work on your claim(s); - AirAdvisor tried different strategies to collect through different jurisdictions (Romania and UK); - Blue Air has aggressively resisted paying or left no active funds to collect as compensation from (the UK); - Blue Air voluntarily entered into restructuring proceedings to protect itself against liability to pay compensation to passengers. - AirAdvisor has identified the best lawyers in Romania with extensive experience in international debt recovery in international bankruptcies. Since we received your claims when Blue Air was already in the process of restructuring, our team was left with only two options: 1) pursue court proceedings for at least three years and get nothing. The chances of recovery are close to zero because Blue Air has no money, and liabilities far exceed assets. or 2) negotiate a reduction in the amount of damages so that Blue Air can attract external funding from its shareholders or other sources to finance the payment of such claims. Note: Blue Air's debts far exceed the company's assets (the airline is virtually insolvent). We have this information from official sources because AirAdvisor is part of the Blue Air restructuring process for many claims. Our attorneys strongly suggested option 2, and we decided it was in the best interest of our customers to recover a lesser amount than nothing. - We have learned that other creditors in a similar situation have only received 50% of the amount owed. - We managed to negotiate 68% of the compensation amount due, so we managed to get 18% more than other creditors, and this was not easy. Note: we have never agreed to discounts offered by airlines as we are interested in getting the maximum, but this case is different. To do otherwise would be a significant and costly mistake. - After that, Blue Air missed payments despite the approved repayment schedule; - We have exerted constant pressure to ensure that Blue Air finally complies with its approved repayment schedule. - Please note that our fee for this action is 50%, by our price list, as significant legal efforts were undertaken. We consider it a success that we could recover the maximum of what was possible to recover. At the moment, there is a risk that more than 10,000 Blue Air passengers will not be able to get anything from the airline because there is a high chance that the airline will be closed. We know that our team may not have provided you with regular updates during specific periods. But the complexity, uncertainty, and risks we faced proved that setting expectations early would have been misleading and difficult to achieve. Thank you for your understanding! We appreciate the trust you have placed in our team. We look forward to helping you with other claims in the future and hope you have safe travels.

Posted 2 years ago

“Am ceva timp de când tot aștept să-mi bagati banii ….deci de anul trecut din Aprilie nici acum Nu sa rezolvat nimic”

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(Ro) - Posted 2 years ago

Dragă Constantin Besleaga, Am primit cererea dvs. la data de 16.04.2022 și am trimis-o companiei aeriene la data de 18.04.2022. Deoarece compania aeriană a refuzat să plătească despăgubirea, am început procedurile judiciare la 11.05.2022. Examinarea cazului de către instanță durează între 6 și 12 luni. La data de 06.12.2022 am primit plata de la compania aeriană pentru dumneavoastră și am plătit-o în contul dumneavoastră bancar la 17.02.2023. Vă rugăm să rețineți că toate termenele au fost respectate din partea noastră. Am lucrat din greu pentru a obține despăgubiri pentru dumneavoastră. Vă rugăm să clarificați în detaliu motivul pentru care ați fost nemulțumit de munca noastră. Acest lucru ne va ajuta să devenim mai buni. Vă mulțumim pentru înțelegere!

Posted 2 years ago

“The process took approx 8 months Still waiting to receive compensation, even after the compensation was paid to air advisor. Email reminder sent 5 days ago. Still nothing. Will send another today. Seems to be very poor after service. This needs to Improve to get better reviews.”

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(En) - Posted 2 years ago

Dear Mark, We appreciate your feedback. We received the payment from the airline on 30.01.2023. The compensation was paid to your account on 14.02.2023. According to our terms and conditions, payment must be made within 30 days after payment received and correct bank details added. This information was shown in your personal account, so you were warned in advance about the timing of the payout. We have met all the conditions and deadlines on our part. Thank you for understanding!

Posted 2 years ago

“Era vorba de 400 de euro minus 120 de euro comision(280 de euro trebuia sā primesc) pana la urma am primit 245de euro...”

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(Ro) - Posted 2 years ago

Hello! We appreciate your feedback. We have received a payment from the airline in the amount of 350 Euros. The airline paid less than it was obliged to pay because of internal claims processing fees. This practice is not legal and AirAdvisor is now preparing to file a lawsuit against the airlines for violating passenger rights. But for now, the airline is still charging a fee of €50. We offer our services under the "no win, no fee" rule. You do not have to pay AirAdvisor anything. When we receive a refund from the airline, we pass it on to you, deducting our fee. You can also check the prices at the following link https://airadvisor.com/en/pricelist. This way the amount has been transferred to your account minus our commission and the airline's commission. Thank you for understanding!

Posted 2 years ago

“Been waiting since December 2021. My case is still "in the court". More than 1 year has passed. No result. Airadvisor doesn't reply to me any more. Just for your information: they want 50% of the refund for their services. Case 29499”

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Posted 2 years ago

Dear Evgueni, We appreciate your feedback. We regret that our service did not meet your expectations. The court's consideration of the case usually takes 6 - 12 months. Due to the heavy caseload of the courts of the relevant jurisdiction, the case is taking longer than usual. We have asked the lawyer to inform me of the current status of your case. As soon as we receive an answer we will contact you. If you want to close the case at this stage, we will close it without charge and pay all the legal costs ourselves as compensation for the lengthy process. Thank you for your patience and understanding!

Posted 2 years ago

“Should have claimed directly from the Airline as my wife did. She got paid full amount within a week, took me 7 months to get paid.”

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(En) - Posted 2 years ago

Dear Patrick, We appreciate your feedback. We are sorry that the process of recovering compensation has taken longer than you expected. Please note that we will always do our best to speed up the process of obtaining compensation. In your case, the delay is due to technical problems with the airline's website. We sincerely apologize. Thank you for understanding!

Posted 2 years ago

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