AirAdvisor Reviews

Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.66

4.7 Rating 26,819 Reviews

94 %

of reviewers recommend AirAdvisor

About AirAdvisor:

Did you have a delayed flight or cancelled flight? Airline might owe you up to $700. Submit a claim for flight compensation or ticket refund for free and within 3 mins at https://AirAdvisor.com

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Phone:

+17206902189

Email:

info@airadvisor.com

Location:

21 Drydock Ave Suite 610E
Boston
02210

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AirAdvisor 5 star review on 14th October 2023

Pablo Troncci Bugueño

AirAdvisor 5 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“Très lent”

Helpful Report

(Fr) - Posted 2 years ago

Cher Sami Zid, Nous vous remercions pour vos commentaires. Le temps nécessaire pour obtenir une indemnisation dépend non seulement de notre entreprise, mais aussi de la compagnie aérienne. Parfois, les compagnies aériennes sont trop occupées ou prennent beaucoup de temps pour répondre à nos demandes malgré nos nombreux rappels. Dans votre cas, nous avons traité votre demande rapidement, mais nous attendons depuis longtemps le paiement de la compagnie aérienne. Malheureusement, nous n'avons aucune influence sur le processus de paiement de la compagnie aérienne, et nous aimerions donc attirer votre attention sur le fait que, dans ce cas, le long processus de traitement de la demande dépendait de la compagnie aérienne et non de notre société. Nous vous remercions de votre compréhension !

Posted 2 years ago

“No hem recibido ninguna respuesta a favor buestra como clientes…. La reclamación no sirvió para nada”

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(Es-ux) - Posted 2 years ago

Cara Judit Estrada, Obrigado pelo seu feedback! Analisei pessoalmente o seu caso e posso dizer-lhe que foi analisado e processado de acordo com os nossos termos e condições. Depois de recebermos o seu pedido, enviámos um inquérito à companhia aérea. Passado algum tempo, recebemos uma resposta da companhia aérea informando que o voo tinha sido interrompido devido a restrições do controlo do tráfego aéreo. Trata-se de um acontecimento extraordinário e não é devida qualquer indemnização nos termos do Regulamento 261/2004. Depois de voltarmos a verificar o seu caso, confirmámos a resposta da companhia aérea e o seu caso foi encerrado. Assim, concluímos o trabalho relativo ao seu pedido e fizemos tudo o que nos era exigido. Lamentamos que não tenha ficado satisfeito com o nosso serviço, mas esperamos que as informações acima lhe tenham sido úteis. Obrigado pela vossa compreensão!

Posted 2 years ago

“Im trying to contact air advisory and No contact back”

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(En-ux) - Posted 2 years ago

Dear Pedro Lopez, Thank you for your feedback! Please note that you can always contact us via email info@airadvisor.com or chat with your manager in your profile. Alternatively, you can contact us via online chat or WhatsApp. We provide various communication channels to make it easy for every customer to contact us. Thank you for your understanding!

Posted 2 years ago

“ALTHOUGH I UPLOADED ALL DOCUMENTS, ERROR MESSAGES KEEP APEARING WITHOUT ANY EXLPANATION WHAT IS REALLY MISSING”

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(En-ux) - Posted 2 years ago

Dear Ioulia, Thank you for your feedback! There may have been a technical glitch and the message to add documents was resent. We sincerely apologize for this! We received all your documents. Your claim was sent to the airline and we are waiting for a response. You can always see your case status and comments from your manager in your personal account on our website https://airadvisor.com/en‍ Thank you for your understanding!

Posted 2 years ago

“Tenho um reembolso pendente desde outubro, reembolso esse que nunca recebi”

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(Pt-ux) - Posted 2 years ago

Cara Andrea, Obrigado pelo seu feedback! Enviámos a sua reclamação à companhia aérea. Ainda não recebemos uma decisão final da companhia aérea sobre o seu caso, pelo que ainda estamos a trabalhar na sua reclamação. Infelizmente, o tempo de processamento da reclamação depende não só de nós, mas também da eficiência da companhia aérea, pelo que, em alguns casos, o processo de reclamação da indemnização pode demorar mais tempo devido a respostas tardias da companhia aérea. Pode sempre ver o estado do seu caso e os comentários do seu gestor na sua conta pessoal no nosso website https://airadvisor.com/en Obrigado pela sua compreensão!

Posted 2 years ago

“NIe jestem zadowolony z Państwa usług gdyż do dnia dzisiejszego nie została wyjaśniona sprawa zwrotu kosztów powrotu do domu po odwołanym locie. A na tym mi ze względu na koszty najbardziej zależało. Dodatkowo nie ma z Państwem kontaktu!!! Dlatego proszę o interwencje i kontakt w celu rozwiązania problemu”

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(Pl) - Posted 2 years ago

Szanowny Rafał Kaczmarek, Zawsze możesz skontaktować się z menadżerem poprzez czat w Twoim osobistym koncie na naszej stronie https://airadvisor.com/en lub poprzez e-mail. Prosimy pamiętać, że ze względu na dużą ilość zapytań, może wystąpić niewielkie opóźnienie w odpowiedzi. Mamy nadzieję na Państwa zrozumienie!

Posted 2 years ago

“Šílená komunikace, v podstatě se nemáte jak spojit/ domluvit. Dělají si co chtějí, aniž by skutečně chránili Vaše zájmy. Snazim se svůj případ předat jiné společnosti, tady už fakt ne.”

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(Cz-ux) - Posted 2 years ago

Vážená paní Tereza Obrová, vážíme si Vaší zpětné vazby. Je nám líto, že naše služby nesplnily Vaše očekávání. Vždy se na nás můžete obrátit prostřednictvím e-mailu nebo chatu s manažerem. Všechny reklamace se vždy snažíme vyřídit co nejrychleji, abychom naše zákazníky nenechali čekat delší dobu. Zájmy našich klientů jsou na prvním místě. Objasněte prosím, proč si myslíte, že si jich nevážíme. Děkujeme za pochopení!

Posted 2 years ago

“Foarte slab. De ce ?? Ptr.cà in urma reclamatie ,din 490 Lire sterline pe care i am avut de recuperat,dupà abia 6 Luni de zile,am primit abia 216 Lire sterline ,adicà mai putin de jumatate. Deci ,ati fost pagubà totalà. Daca mi se va mai ìntìmpla -Doamne fereste - o situatie de genul acesta,nici sà nu mai aud de Air Advisor . Và multumesc,ptr.Nimic !😏😬😷”

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(Ro) - Posted 2 years ago

Dragă Dumitrel, Vă mulțumim pentru comentariile dumneavoastră. Am primit o plată de la compania aeriană în valoare de 347 de euro. Compania aeriană a plătit mai puțin decât era obligată să plătească din cauza taxelor interne de procesare a cererilor de despăgubire. Această practică nu este legală, iar AirAdvisor se pregătește acum să depună o plângere împotriva companiilor aeriene pentru încălcarea drepturilor pasagerilor. Dar, deocamdată, compania aeriană percepe în continuare o taxă de 50 de euro. Oferim serviciile noastre conform regulii "fără câștig, fără taxe". Nu trebuie să plătiți nimic către AirAdvisor. Atunci când primim o rambursare de la compania aeriană, vi-l transmitem, scăzând onorariul nostru. De asemenea, puteți verifica prețurile la următorul link: https://airadvisor.com/en/pricelist. În acest fel, suma a fost transferată în contul dvs. minus comisionul nostru și cel al companiei aeriene. De asemenea, ați indicat că doriți să solicitați o rambursare, dar compania aeriană v-a răspuns că rambursarea fusese deja creditată în contul dvs. bancar, astfel încât suma pe care ați primit-o a fost mai mică decât ați indicat atunci când ați depus cererea. În acest fel, ne-am îndeplinit toate condițiile. Vă mulțumim pentru înțelegere!

Posted 2 years ago

“Dissapointing! Besides the fact that it takes for ever to actually process your request, it also takes for ever to deliver the money back. Moreover, the fees are very high and you are not informed about them up front. For example, in my case, instead of receiving approximately 100 EUR back I am only supposed to receive approximately 20... And one year later (after one year of waiting for the airline with no luck) I still don't have my 20 EUR :|”

Helpful Report

(Ro) - Posted 2 years ago

Dear client, We appreciate your feedback. Please read the following message carefully. It took a lot of work to get the airline to pay. This is a short report of our work, as a result of which we obtained the refund for you (please note that no compensation is due in your case as your flight was cancelled due to COVID-19): - AirAdvisor validated the claim(s) and filed the claim(s) before the court against Blue Air; - AirAdvisor hired outside attorneys to work on your claim(s); - AirAdvisor tried different strategies to collect through different jurisdictions (Romania and UK); - Blue Air has aggressively resisted paying or left no active funds to collect as compensation from (the UK); - Blue Air voluntarily entered into restructuring proceedings to protect itself against liability to pay compensation to passengers. - AirAdvisor has identified the best lawyers in Romania with extensive experience in international debt recovery in international bankruptcies. Since we received your claims when Blue Air was already in the process of restructuring, our team was left with only two options: 1) pursue court proceedings for at least three years and get nothing. The chances of recovery are close to zero because Blue Air has no money, and liabilities far exceed assets. or 2) negotiate a reduction in the amount of damages so that Blue Air can attract external funding from its shareholders or other sources to finance the payment of such claims. Note: Blue Air's debts far exceed the company's assets (the airline is virtually insolvent). We have this information from official sources because AirAdvisor is part of the Blue Air restructuring process for many claims. Our attorneys strongly suggested option 2, and we decided it was in the best interest of our customers to recover a lesser amount than nothing. - We have learned that other creditors in a similar situation have only received 50% of the amount owed. - We managed to negotiate 68% of the compensation amount due, so we managed to get 18% more than other creditors, and this was not easy. Note: we have never agreed to discounts offered by airlines as we are interested in getting the maximum, but this case is different. To do otherwise would be a significant and costly mistake. - After that, Blue Air missed payments despite the approved repayment schedule; - We have exerted constant pressure to ensure that Blue Air finally complies with its approved repayment schedule. - Please note that our fee for this action is 50%, by our price list, as significant legal efforts were undertaken. We consider it a success that we could recover the maximum of what was possible to recover. At the moment, there is a risk that more than 10,000 Blue Air passengers will not be able to get anything from the airline because there is a high chance that the airline will be closed. We know that our team may not have provided you with regular updates during specific periods. But the complexity, uncertainty, and risks we faced proved that setting expectations early would have been misleading and difficult to achieve. Thank you for your understanding! We appreciate the trust you have placed in our team. We look forward to helping you with other claims in the future and hope you have safe travels.

Posted 2 years ago

“Am ceva timp de când tot aștept să-mi bagati banii ….deci de anul trecut din Aprilie nici acum Nu sa rezolvat nimic”

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(Ro) - Posted 2 years ago

Dragă Constantin Besleaga, Am primit cererea dvs. la data de 16.04.2022 și am trimis-o companiei aeriene la data de 18.04.2022. Deoarece compania aeriană a refuzat să plătească despăgubirea, am început procedurile judiciare la 11.05.2022. Examinarea cazului de către instanță durează între 6 și 12 luni. La data de 06.12.2022 am primit plata de la compania aeriană pentru dumneavoastră și am plătit-o în contul dumneavoastră bancar la 17.02.2023. Vă rugăm să rețineți că toate termenele au fost respectate din partea noastră. Am lucrat din greu pentru a obține despăgubiri pentru dumneavoastră. Vă rugăm să clarificați în detaliu motivul pentru care ați fost nemulțumit de munca noastră. Acest lucru ne va ajuta să devenim mai buni. Vă mulțumim pentru înțelegere!

Posted 2 years ago

“The process took approx 8 months Still waiting to receive compensation, even after the compensation was paid to air advisor. Email reminder sent 5 days ago. Still nothing. Will send another today. Seems to be very poor after service. This needs to Improve to get better reviews.”

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(En) - Posted 2 years ago

Dear Mark, We appreciate your feedback. We received the payment from the airline on 30.01.2023. The compensation was paid to your account on 14.02.2023. According to our terms and conditions, payment must be made within 30 days after payment received and correct bank details added. This information was shown in your personal account, so you were warned in advance about the timing of the payout. We have met all the conditions and deadlines on our part. Thank you for understanding!

Posted 2 years ago

“Era vorba de 400 de euro minus 120 de euro comision(280 de euro trebuia sā primesc) pana la urma am primit 245de euro...”

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(Ro) - Posted 2 years ago

Hello! We appreciate your feedback. We have received a payment from the airline in the amount of 350 Euros. The airline paid less than it was obliged to pay because of internal claims processing fees. This practice is not legal and AirAdvisor is now preparing to file a lawsuit against the airlines for violating passenger rights. But for now, the airline is still charging a fee of €50. We offer our services under the "no win, no fee" rule. You do not have to pay AirAdvisor anything. When we receive a refund from the airline, we pass it on to you, deducting our fee. You can also check the prices at the following link https://airadvisor.com/en/pricelist. This way the amount has been transferred to your account minus our commission and the airline's commission. Thank you for understanding!

Posted 2 years ago

“Been waiting since December 2021. My case is still "in the court". More than 1 year has passed. No result. Airadvisor doesn't reply to me any more. Just for your information: they want 50% of the refund for their services. Case 29499”

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Posted 2 years ago

Dear Evgueni, We appreciate your feedback. We regret that our service did not meet your expectations. The court's consideration of the case usually takes 6 - 12 months. Due to the heavy caseload of the courts of the relevant jurisdiction, the case is taking longer than usual. We have asked the lawyer to inform me of the current status of your case. As soon as we receive an answer we will contact you. If you want to close the case at this stage, we will close it without charge and pay all the legal costs ourselves as compensation for the lengthy process. Thank you for your patience and understanding!

Posted 2 years ago

“Should have claimed directly from the Airline as my wife did. She got paid full amount within a week, took me 7 months to get paid.”

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(En) - Posted 2 years ago

Dear Patrick, We appreciate your feedback. We are sorry that the process of recovering compensation has taken longer than you expected. Please note that we will always do our best to speed up the process of obtaining compensation. In your case, the delay is due to technical problems with the airline's website. We sincerely apologize. Thank you for understanding!

Posted 2 years ago

“Estos muy decepcionado con su actuación. No se porque motivo, me han enviado una transferencia de dinero muchísimo menos a la que me indicaron, en su día me enviaron un aviso de transferencia de 392€ y 4 semanas después han duplicado su comisión elevándola al 50% del total de la indemnización, y notificando una transferencia de 280€ lo que me parece del todo inaceptable”

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(Es) - Posted 2 years ago

Estimado José Vicente Cano Montesinos, Le agradecemos sus comentarios. Prestamos nuestros servicios bajo la regla "No-Win-No-Fee". Usted no tiene que pagar nada a AirAdvisor. Cuando cobramos la compensación de la aerolínea se la transferimos a usted deduciendo nuestra comisión. Nuestra comisión de éxito es del 30% de la suma cobrada en la fase previa al juicio o del 50% de las sumas cobradas en los tribunales o a través de abogados externos. Como hemos llevado su caso a los tribunales y nuestro abogado está ahora trabajando en él, la comisión es del 50%. También puede consultar precios en el siguiente enlace https://airadvisor.com/en/pricelist Gracias por su comprensión!

Posted 2 years ago

“I spent a lot of time submitting the details and uploading documents only to be asked to do the same two more times. Then the claim was denied, despite the fact that it meets every criterion for compensation. Very very dissapointed. Jacqueline”

Helpful Report

(En-ux) - Posted 2 years ago

Dear Jacqueline, Thank you for your comment. From what I see, you created several identical complaints on our website. Please note that your case 103902 was closed as a copy. Your actual claim is 103865. We understand that there was a misunderstanding and you thought we had closed your case and stopped working on it. Please be informed that we have received your complaint and we need additional documents to proceed with it. The full ticket/booking confirmation is required. You uploaded only boarding passes. In view of the above, I would ask you to reconsider your review of our company. Our aim is to ensure that customers only see an objective assessment of our work, so we would be very grateful if you would reconsider your review. If you have any questions, please contact me.

Posted 2 years ago

“Hace un mes que supuestamente se cerró el caso y recibieron la indemnización de la aerolínea, por mi parte aun no he recibido nada. Además de que originalmente indican que la comisión es entorno a un 40% pero cuando lo solicitas finalmente con ellos la suben al 50%. En resumen, muy insatisfactorio”

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(Es) - Posted 2 years ago

¡Hola! Le agradecemos sus comentarios. La indemnización se le pagó el 30.12.2022. Según nuestro banco, la indemnización ha sido ingresada con éxito en su cuenta bancaria. Tampoco nos ha comunicado previamente el problema de que no se le ha pagado la indemnización. Prestamos nuestros servicios bajo la regla "No-Win-No-Fee". No tiene que pagar nada a AirAdvisor. Cuando cobramos la indemnización de la compañía aérea, te la transferimos deduciendo nuestra comisión. Nuestra comisión de éxito es del 30% de la suma cobrada en la fase previa al juicio o del 50% de las sumas cobradas en los tribunales o a través de abogados externos. Como hemos llevado su caso a los tribunales y nuestro abogado está ahora trabajando en él, la comisión es del 50%. También puede consultar precios en el siguiente enlace https://airadvisor.com/en/pricelist Gracias por su comprensión!

Posted 2 years ago

“+ I had a positive experience with Air Advisor so far on multiple cases + Air Advisor proactively approached me since they coordinated with a lawyer for a class action against Turkish Airlines = The entire process lasted for almost a year = The refund obtained was split 50/50 - Once the case was closed, it was always me who had to pursue the funds. The lawyer told me the funds are with Air Advisor. Air Advisor asked me to provide my bank details (which they already had from before). Once I submitted the details again, no answer for 1 month. After a follow-up from me, no answer for another month. Another message from me, they asked me for bank details again, which I uploaded again in case it was somewhere. No answer for 2 weeks. I warned Air Advisor to escalate, someone responded to me to look into it. No answer for another 2 weeks. With my final warning, I got an immediate answer and the payment was made within 3 days. No possibility to speak on the phone or so. I felt like AirBnB had bad intentions (in their processes).”

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Posted 2 years ago

Dear Mark, We appreciate your feedback. We regret that our service did not meet your expectations. Because you added your bank details before we asked for them, our system did not display them correctly, causing a delay in compensation. We sincerely apologize for the delay. Thank you for understanding!

Posted 2 years ago

“zero respect for the clients”

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(Pt) - Posted 2 years ago

Dear Diana, We appreciate your feedback. We regret that our service did not meet your expectations. The compensation for you was paid on 23.12.2022. We kindly ask you to clarify the reason why you were dissatisfied with our work. This will help us become better. Thank you for understanding!

Posted 2 years ago

“Took and absolute age from confirming you'd received my refund and advising that it had been paid to me. Didn't respond to my ticket item”

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(En) - Posted 2 years ago

Dear Paul, We appreciate your feedback. We regret that our service did not meet your expectations. Please note that the waiting time for payment from an airline depends on the airline and its internal rules and procedures. The long waiting time for payment from the airline is not our fault. According to our terms and conditions, payment must be made by AirAdvisor within 30 days after payment received and correct bank details added. Thank you for understanding!

Posted 2 years ago

AirAdvisor is rated 4.7 based on 26,819 reviews