AirAdvisor Reviews

Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.66

4.7 Rating 26,877 Reviews

94 %

of reviewers recommend AirAdvisor

About AirAdvisor:

Did you have a delayed flight or cancelled flight? Airline might owe you up to $700. Submit a claim for flight compensation or ticket refund for free and within 3 mins at https://AirAdvisor.com

Visit Website

Phone:

+17206902189

Email:

info@airadvisor.com

Location:

21 Drydock Ave Suite 610E
Boston
02210

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AirAdvisor 5 star review on 14th October 2023

Pablo Troncci Bugueño

AirAdvisor 5 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“I don’t get any money from your company.You only take money from MyAccount without permision.I’m going to make a report for this”

Helpful Report

(Ro) - Posted 3 years ago

Dear Florin Romica ! We sent you money at 17:52 (Bucharest time) via the Wise payment system. We will send you a link so you can track your payment. According to the payment system, the money will be credited to your bank account on November 01, 2021 at 12:15. We would like to draw your attention to the fact that in accordance with clause 3.4. of our Terms and Conditions: "3.4. Contractor transfers compensation to Member according to bank details and by method notified by Member in his Member Account on the Website. Pay out time: we will pay out compensation and / or refunds as provided in this terms within 30 days from receipt of correct bank details (in member's personal cabinet), however we typically try to pay out faster. " You added your bank details on 10/29/2021. We have transferred the payment to you on 10/31/2021 at 17:52. We tried to get you the payment as quickly as possible, but instead received negative feedback. We ask you to change it, as the information you wrote about does not really match. This review may mislead other customers as it misrepresents the facts about us. We have never taken money from your account, and you will receive our transfer tomorrow. The delay in the transfer was not caused by our fault - this is the usual time for processing the payment by the payment system. A link to track the payment has been sent to your mail. Kind regards, Viktoriia from AirAdvisor

Posted 3 years ago

“Horrible, cancelan vuelo al momento y al dia siguiente 1hora de retrazo!! No me gusta volar con transavia!!”

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(Es-ux) - Posted 4 years ago

Buenas tardes, Gabriel Lamento escuchar su mala experiencia con aerolínea mencionada. Tenga en cuenta que no somos la aerolínea sino la compañía de reclamaciones. Ayudamos a las pasajeros a proteger sus derechos.

Posted 4 years ago

“My claim was stopped 3 times because of dates confusion, the claim for a second canceled flight, on a different day, was confused with the first one and considered duplicate claim of first claim !”

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(Ro-ux) - Posted 4 years ago

Hello, Thank you very much for taking the time to share your experience with AirAdvisor. We are sorry to hear that your claim was stopped 3 times because of dates confusion and that the claim for your second canceled flight was considered a duplicate claim of the first one. We understand that this was a frustrating experience and we apologize for the inconvenience. We value feedback such as yours and we would like to learn about how we can make things better. Could you share with us some information about how you think that this process could have been improved? We would be very grateful for any additional insight you can provide. Once again, thank you for letting us know about your experience. We hope for the chance to make things right with your experience soon. Best regards, AirAdvisor Team

Posted 2 years ago

“Customer service - shocking What you think you’re going to get ba what you get - nothing. Don’t waste your time”

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Posted 4 years ago

Good afternoon, We are sorry you did not like our service. Would you be so kind as to clarify what exactly you did not like? This way we can we can improve our service! Thank you!

Posted 4 years ago

“Seems this company is not paying the refund, just get it on your name. I've been notified more then 45 days ago that they've got the payment from the airline but they didn't transfer funds to my account. Call their number, no answer, just a strange answer. They stop answering my messages after asking about payment to my account.”

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Posted 4 years ago

Good afternoon, Since I can see you have 3 claims. One of those claims was paid for you because we received bank details to be paid just for this claim. Also i have checked all mail and we naked you to add bank details for another 2 claimS to be paid to you. We are sorry for this misunderstanding and your claim will be paid as soon as possible. Have a lovely day!

Posted 4 years ago

“Ala final no me solucionaron nada por eso mi calificación”

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(Es-ux) - Posted 4 years ago

Buenas tardes, Lo siento mucho por su comentario. Usted ha presentado la reclamación hace menos de dos semanas. Es muy poco tiempo para conseguir una indemnización, ya que el proceso tiene muchas fases. Por favor, tenga paciencia.

Posted 4 years ago

“Ужасно😒. Претензии дублируются. Постоянно приходят сообщения, что нужно загрузить дополнительные документы. Бронь, посадочные талоны и паспорта загружены уже по нескольку раз. Кто то рассматривает наши документы? Или Вы фейковый сайт?”

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(Ru-ux) - Posted 4 years ago

Добрый день, Заявление не дублируется само по себе. Возможно, проблема в том, что когда вы подали претензию и не прикрепили документы, в следующий раз, когда вы захотите прикрепить документы, вы создадите новую претензию? Я не уверен в этом, поэтому я настоятельно рекомендую вам, когда у вас есть какие-либо проблемы и вы не понимаете, как подать претензию, вы всегда можете войти в наш онлайн-чат и спросить все, что вы хотите, таким образом, менеджер поможет вам. Мы не поддельный сайт, мы настоящая компания, которая помогла тысячам людей получить компенсацию. Что касается вашего вопроса о том, кто занимается делами - у нас есть команда менеджеров, которые занимаются делами и общаются с авиакомпанией и юристами.

Posted 4 years ago

“Nu prea stiti ce aveti de facut, pe chat de raspunde foarte greu”

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(Ro-ux) - Posted 4 years ago

Good afternoon, I have checked your claim and I can see that we responded to all your questions in detailed form. Please, understand that for us to proceed with the claim we need some documents, sometimes when we start to work on the case we need additional documents. In such cases we request the necessary document to the client. We are working for our client and hope for collaboration to get the best results!

Posted 4 years ago

“I did not receive an answer”

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(Ro-ux) - Posted 4 years ago

“Très compliqué pour télécharger..aucune demande de RIB. Vais je être remboursée?”

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(Fr-ux) - Posted 4 years ago

Bon après-midi, Veuillez nous envoyer un courriel décrivant les difficultés que vous avez rencontrées lors de la soumission de la demande et nous l'examinerons pour améliorer la situation. Vous pouvez vérifier le statut actuel de la demande dans votre espace personnel sur notre site Web. Vous pouvez y ajouter le numéro IBAN dans la section des coordonnées bancaires. Quoi qu'il en soit, lorsque et si la compensation est reçue, nous vous enverrons un e-mail vous demandant de fournir vos coordonnées bancaires. Nous pouvons également effectuer le paiement sur le compte bancaire de votre choix. Cordialement, L'équipe d'AirAdvisor

Posted 4 years ago

“One of the worst ever services. They've been feeding promises for more than three years. Having all documents they did nothing as a result.”

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Posted 4 years ago

Dear, Sergii As we told you earlier, Ernest has gone bankrupt. We are involved in bankruptcy proceedings. The airline is in a restructuring phase. It's a complicated and lengthy process. Kind regards AirAdvisor Team

Posted 4 years ago

“The worst service that I’ve ever had”

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Posted 4 years ago

Dear Stanislav, we are really sorry about your experience have not satisfied you, we would appreciate if you can describe what has happened to info@airadvisor.com , so we can investigate the matter and try to improve. Best regards, Anton Radchenko Founder

Posted 4 years ago

“AM TRIMIS IBAN-UL GRESIT , AM FOST INSTINTAT PE CHAT CA NU E OK. AM TRIMIS MAIL + PE CHAT IBANUL CORECT , BANII NU AU FOST VIRATI SI NICI NU AM FOST CONTATCT”

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(Ro) - Posted 4 years ago

Bună seara, Când ați adăugat datele bancare greșite, v-am contactat pentru a vă cere datele corecte. Apoi, am efectuat plata despăgubirii către dumneavoastră. Compensația a fost primită de dumneavoastră. Cu respect, Echipa AirAdvisor

Posted 4 years ago

“Hello! I received compensation from the airline of 195 € as much as I paid on the ticket and I received the invoice from you in the amount of 95 € does that mean for you 30% of the compensation means 50% ????? and after i emailed someone very arrogant answer that i have to pay it's not their problem that's the bill. I do not recommend at all be very careful they are thieves. they make the law as they wish.”

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Posted 4 years ago

Good afternoon, We provide our services under the “No-Win-No-Fee” rule. You do not need to pay anything to AirAdvisor. When we collect compensation from the airline we transfer it to you deducting our commission. Our success fee is 30% out of the collected sum at the pre-trial stage or 50% of sums collected in court or through external lawyers (VAT is not included, however in some cases VAT will not be applicable). In your case the compensation is not due because of it our lawyers got the refund for you and the airline paid the refund directly to you in the original method of payment. Kind regards, AirAdvisor Team

Posted 4 years ago

“Обратился в конце 2018 года.с компенсацией о отмене вылета из Малага-в Вену. Сегодня уже апрель 2021 года -до сих пор нет ни какого ответа о компенсации. Все отзывы у них на странице -проходят модерацию админом , по этому у них только хорошие отзывы.”

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Posted 4 years ago

Добрый день, Прежде всего, большое спасибо за ваш отзыв. Сообщаем, что авиакомпания предоставила нам доказательства того, что пассажиры вашего бронирования были уведомлены об изменении по многочисленным электронным письмам с сентября 2018 года и, согласно системе Wizz Air, приняли изменение рейса на 6 ноября, но не воспользовались им. В этом случае компенсация в соответствии с европейским регламентом 261/2004 не полагается. С уважением, Команда AirAdvisor

Posted 4 years ago

“No answer at all :(”

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Posted 4 years ago

Dear Sonja, We have investigated the status of your claim and here below are our findings and conclusions. We are sharing them for transparency reasons, as it is important for us to convey complete understanding to you being our valuable customer. Your claim was successfully paid out. Generally, the average claim proceeding term for our services ranges from 3 to 5 months. However, in some cases, it can take longer. We appreciate your feedback and understand your concerns about the duration of your claim process. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 1 year ago

“I send message and nobody answers”

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Posted 4 years ago

Dear Greg! We sent you an email on December 28, 2020 from our email info@airadvisor.com and we are waiting for your answer. We have received compensation for you and are waiting for your bank details to complete the payment Kind regards, AirAdvisor Team

Posted 4 years ago

“Din păcate suma primită că despăgubire este mult mai mică decât cea pe care pretind că urmează să o primești. Comisionul fiind de 50%. Unfortunately, the amount received as compensation is much less than the one they promise you will receive. The commission is 50%.”

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Posted 5 years ago

Dear Gicu Botan ! Thanks for your feedback. Information about the amount of commission and VAT is freely available in the Terms & Conditions and each passenger agrees with this when applying to the site. We are sorry that you have had a bad experience, but we did our best to get compensation for you and we acted in accordance with the Terms & Conditions. Kind regards, Viktoriia from AirAdvisor Team

Posted 5 years ago

“Really poor experience - process took about 10 months which I won’t blame Air advisor for given covid etc. In the middle. The big concern I had was this Was an open and shut case - very clear long delay. I agreed to the 30% commission because I didn’t want the hassle of chasing the air line. For some reason air advise took this to ‘court’ and upped the commission to 50% - taking into account vat on top of this the actual pay out was about one third of the claim. When I asked why it needed to go to court and for some sort of proof (I wasn’t asked first) I was told they absolutely would not provide this. Smells like a scam to me!”

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Posted 5 years ago

Hi! TAP airline is one of the most problematic, it does not respond to incoming correspondence and does not pay compensation out of court. If we hadn't gone to court, you would not have received compensation. In case of filing a claim with a court, we pay the legal costs and services of a lawyer, so our commission is 50%. This is stated in our Terms&Conditions. We are sorry that you have had a bad experience, but we did our best to get compensation for you and we acted in accordance with the Terms&Conditions. Kind regards, Viktoriia from AirAdvisor Team

Posted 5 years ago

“Still heard nothing back”

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(UX) - Posted 5 years ago

Dear Rene! Please provide your reference number so that I can help you and fix the problem that upset you. Kind regards, Viktoriia from AirAdvisor

Posted 5 years ago

AirAdvisor is rated 4.7 based on 26,877 reviews