Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.61

“One of the worst ever services. They've been feeding promises for more than three years. Having all documents they did nothing as a result.”

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Posted 3 years ago

Dear, Sergii As we told you earlier, Ernest has gone bankrupt. We are involved in bankruptcy proceedings. The airline is in a restructuring phase. It's a complicated and lengthy process. Kind regards AirAdvisor Team

Posted 3 years ago

“The worst service that I’ve ever had”

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Posted 4 years ago

Dear Stanislav, we are really sorry about your experience have not satisfied you, we would appreciate if you can describe what has happened to info@airadvisor.com , so we can investigate the matter and try to improve. Best regards, Anton Radchenko Founder

Posted 4 years ago

“AM TRIMIS IBAN-UL GRESIT , AM FOST INSTINTAT PE CHAT CA NU E OK. AM TRIMIS MAIL + PE CHAT IBANUL CORECT , BANII NU AU FOST VIRATI SI NICI NU AM FOST CONTATCT”

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(Ro) - Posted 4 years ago

Bună seara, Când ați adăugat datele bancare greșite, v-am contactat pentru a vă cere datele corecte. Apoi, am efectuat plata despăgubirii către dumneavoastră. Compensația a fost primită de dumneavoastră. Cu respect, Echipa AirAdvisor

Posted 3 years ago

“Hello! I received compensation from the airline of 195 € as much as I paid on the ticket and I received the invoice from you in the amount of 95 € does that mean for you 30% of the compensation means 50% ????? and after i emailed someone very arrogant answer that i have to pay it's not their problem that's the bill. I do not recommend at all be very careful they are thieves. they make the law as they wish.”

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Posted 4 years ago

Good afternoon, We provide our services under the “No-Win-No-Fee” rule. You do not need to pay anything to AirAdvisor. When we collect compensation from the airline we transfer it to you deducting our commission. Our success fee is 30% out of the collected sum at the pre-trial stage or 50% of sums collected in court or through external lawyers (VAT is not included, however in some cases VAT will not be applicable). In your case the compensation is not due because of it our lawyers got the refund for you and the airline paid the refund directly to you in the original method of payment. Kind regards, AirAdvisor Team

Posted 3 years ago

“Обратился в конце 2018 года.с компенсацией о отмене вылета из Малага-в Вену. Сегодня уже апрель 2021 года -до сих пор нет ни какого ответа о компенсации. Все отзывы у них на странице -проходят модерацию админом , по этому у них только хорошие отзывы.”

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Posted 4 years ago

Добрый день, Прежде всего, большое спасибо за ваш отзыв. Сообщаем, что авиакомпания предоставила нам доказательства того, что пассажиры вашего бронирования были уведомлены об изменении по многочисленным электронным письмам с сентября 2018 года и, согласно системе Wizz Air, приняли изменение рейса на 6 ноября, но не воспользовались им. В этом случае компенсация в соответствии с европейским регламентом 261/2004 не полагается. С уважением, Команда AirAdvisor

Posted 3 years ago

“No answer at all :(”

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Posted 4 years ago

Dear Sonja, We have investigated the status of your claim and here below are our findings and conclusions. We are sharing them for transparency reasons, as it is important for us to convey complete understanding to you being our valuable customer. Your claim was successfully paid out. Generally, the average claim proceeding term for our services ranges from 3 to 5 months. However, in some cases, it can take longer. We appreciate your feedback and understand your concerns about the duration of your claim process. Your feedback is invaluable as it helps us continually improve our services. Kind regards, AirAdvisor Team

Posted 1 year ago

“I send message and nobody answers”

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Posted 4 years ago

Dear Greg! We sent you an email on December 28, 2020 from our email info@airadvisor.com and we are waiting for your answer. We have received compensation for you and are waiting for your bank details to complete the payment Kind regards, AirAdvisor Team

Posted 4 years ago

“Din păcate suma primită că despăgubire este mult mai mică decât cea pe care pretind că urmează să o primești. Comisionul fiind de 50%. Unfortunately, the amount received as compensation is much less than the one they promise you will receive. The commission is 50%.”

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Posted 4 years ago

Dear Gicu Botan ! Thanks for your feedback. Information about the amount of commission and VAT is freely available in the Terms & Conditions and each passenger agrees with this when applying to the site. We are sorry that you have had a bad experience, but we did our best to get compensation for you and we acted in accordance with the Terms & Conditions. Kind regards, Viktoriia from AirAdvisor Team

Posted 4 years ago

“Really poor experience - process took about 10 months which I won’t blame Air advisor for given covid etc. In the middle. The big concern I had was this Was an open and shut case - very clear long delay. I agreed to the 30% commission because I didn’t want the hassle of chasing the air line. For some reason air advise took this to ‘court’ and upped the commission to 50% - taking into account vat on top of this the actual pay out was about one third of the claim. When I asked why it needed to go to court and for some sort of proof (I wasn’t asked first) I was told they absolutely would not provide this. Smells like a scam to me!”

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Posted 4 years ago

Hi! TAP airline is one of the most problematic, it does not respond to incoming correspondence and does not pay compensation out of court. If we hadn't gone to court, you would not have received compensation. In case of filing a claim with a court, we pay the legal costs and services of a lawyer, so our commission is 50%. This is stated in our Terms&Conditions. We are sorry that you have had a bad experience, but we did our best to get compensation for you and we acted in accordance with the Terms&Conditions. Kind regards, Viktoriia from AirAdvisor Team

Posted 4 years ago

“Still heard nothing back”

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(UX) - Posted 4 years ago

Dear Rene! Please provide your reference number so that I can help you and fix the problem that upset you. Kind regards, Viktoriia from AirAdvisor

Posted 4 years ago

“No compensation received.”

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(UX) - Posted 4 years ago

Dear Nataliya! We have sent all your documents to the airline, but have not received a response yet. If the airline does not respond within a month, we will sue. Kind regards, Viktoriia from AirAdvisor

Posted 4 years ago

“Inefficient, overpriced, only used as it was presented as only option to get compensation. Took 10 months to get 175 euros after a 30% fee, even then a bank charge and they gave me a dud exchange rate.”

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Posted 4 years ago

Dear Patrick! Thanks for your feedback. The opinion of each client is important to us. We are sorry that you were not satisfied with the work of our service. The fact is that 30% of the commission is the average (not the highest price) in the market for similar services. Unfortunately, we cannot set a lower price, since this is the minimum that allows us to continue working in the current economic crisis. Please note that each of our clients agrees to Terms&Conditions of the site before submitting the claim. Term and conditions includes a section such as "Exclusivity of authorities" which states that: "5. Member claims, confirms and guarantees that: c) any money and / or other types of compensation received by Member directly from the airline or third persons with regard to the Case are considered as result of Contractor's services and Member is obliged to pay Contractor within 30 (Thirty) calendar days for the services provided in the amount of 30% (Thirty percent) out of the value of the received sums and / or compensation in another kind." Before submitting the claim, you have a choice - to agree with this condition or not. Thus, your decision to use our services was voluntary and we consider it fair that our lawyers received payment for their services. The exchange rate is the competence of the bank. Please contact your bank if you want to know the exchange rate or if you have other questions. Thank you for review, Anton Radchenko, Founder of AirAdvisor https://airadvisor.com

Posted 4 years ago

“Почти половину причитающейся суммы забрал польский банк компании Air Advisor при двойной конвертации валюты вначале с Евро в злотые, затем обратно (злотые-Евро)”

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Posted 4 years ago

Hello, Thank you so much for taking the time to write this review. The team here at AirAdvisor is thrilled to hear such good feedback, and we’re happy you had great experience on our website. We'd happy to help you claim flight compensation for other historic flight delays or cancellations for the past 3 years. Thank you for review, Anton Radchenko, Founder of AirAdvisor https://airadvisor.com

Posted 4 years ago

“Na odszkodowanie czekalem 5 miesięcy ,kontakt bardzo utrudniony ,dostawalem odpowiedzi e niezrozumiałych językach np po rumuńsku.Przez kilka tygodni dostawalem co 2 dni prośby o numer konta mimo,ze od dawna mieli wszystkie moje dane.Na samym końcu pobrali 50% z otrzymanego odszkodowania mimo iz w styczniu zapewniali mnie o 30% opłacie.Odradzam jakikolwiek kontakt z ta firmą ,jest mnóstwo innych oferujących lepsze warunki i traktujących klienta poważnie.”

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Posted 4 years ago

Hello Artur, Thank you for taking the time to write a review, I appreciate your feedback, and I'm sorry to hear you had a bad experience with us. On behalf of myself and everyone I work with, we take customer reviews seriously. We regret that our service did not meet your expectations. I've shared your review internally to improve our quality of service and we would love you to come back, so we can get it right next time. If you're interested to convey more information, please contact me at ceo@airadvisor.com. I appreciate your honest feedback and really hope you give us a second chance to serve you better! Sincerely, Anton Radchenko, Founder of AirAdvisor https://airadvisor.com

Posted 4 years ago

Dear Arthur! We are sorry for the bad experience with AirAdvisor. Let me explain the current situation. We took our commission 30%, not 50%. Here is the calculation of the amount you received: The sum of compensation the airline paid: 200 Euro. Our fee is 30%, so the prive of our services is 60 Euro. At the same time, according to the Terms of our services, in some cases (if the client is from the EU) VAT is applicable. VAT is 23% of the prive of our services, which amounts to 13.80 Euro. Thus, the sum that was transferred to your account was 126.20Euro. The delay in payment was due to WizzAir and not AirAdvisor. Should you have any other questions please contact us. Kind regards, Viktoriia from AirAdvisor Team

Posted 4 years ago

“Ответа так и не получила.”

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Posted 4 years ago

Hello, Thank you for taking the time to write a review, I appreciate your feedback, and I'm sorry to hear you had a bad experience with us. On behalf of myself and everyone I work with, we take customer reviews seriously. We regret that our service did not meet your expectations. I've shared your review internally to improve our quality of service and we would love you to come back, so we can get it right next time. If you're interested to convey more information, please contact me at ceo@airadvisor.com. I appreciate your honest feedback and really hope you give us a second chance to serve you better! Sincerely, Anton Radchenko, Founder of AirAdvisor https://airadvisor.com

Posted 4 years ago

“I didn't get any compensation yet.”

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(UX) - Posted 4 years ago

Dear Lilit, this was a request to check your user experience on our website right after you use our website. Collection on compensation claims takes approx. 3 - 9 months (some may take much longer). Obviously it is impossible to get compensation within 1-2 weeks. Since you did not mention any problems with website, we understand that you did not have any problems using our website (www.airadvisor.com ). I appreciate your honest feedback and really hope our team will be able to help you with your case! Sincerely, Anton Radchenko, Founder of AirAdvisor https://airadvisor.com

Posted 4 years ago

“We applied for mr Milenko Gudalovic but we never recieved compensation even though your customer service told us to be patient and that it should be paid on our account. Unfortunately we never recieved the money.”

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Posted 4 years ago

Dear Tihomir! Thanks for your feedback. We have verified your сlaim 10694. We made a payment on it on October 15, 2019. On claim 10695 we cannot make a payment, since bank information has not been added to the passenger's account. Please ask MILENKO GUDALOVIC passenger to add banking information to your account or write to info@airadvisor.com via his personal email. Kind regards, Anton Radchenko, founder of AirAdvisor https://airadvisor.com/

Posted 4 years ago

“Nu am primit compensatia nici in ziua de azi”

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Posted 4 years ago

Hello, Thank you for taking the time to write a review, I appreciate your feedback, and I'm sorry to hear you had a bad experience with us. On behalf of myself and everyone I work with, we take customer reviews seriously. We regret that our service did not meet your expectations. I've shared your review internally to improve our quality of service and we would love you to come back, so we can get it right next time. If you're interested to convey more information, please contact me at ceo@airadvisor.com. I appreciate your honest feedback and really hope you give us a second chance to serve you better! Sincerely, Anton Radchenko, Founder of AirAdvisor https://airadvisor.com

Posted 4 years ago

“Ви не змогли отримати компенсацію, натомість багато разів просили одні й ті ж документи. Нічого надихаючого, суцільне розчарування.”

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Posted 4 years ago

Hello Oksana, Thank you for taking the time to write a review, I appreciate your feedback, and I'm sorry to hear you had a bad experience with us. On behalf of myself and everyone I work with, we take customer reviews seriously. We regret that our service did not meet your expectations. I've shared your review internally to improve our quality of service and we would love you to come back, so we can get it right next time. If you're interested to convey more information, please contact me at ceo@airadvisor.com. I appreciate your honest feedback and really hope you give us a second chance to serve you better! Sincerely, Anton Radchenko, Founder of AirAdvisor https://airadvisor.com

Posted 4 years ago

“I am not happy with the company and the way they neglect cases and the people. I had to constantly check and remind them that the payment was received from the airline and they act like oh we just got it but on the profile showed it was received a month ago. I feel like they rely on the people forgetting their claims as it takes longer and keep the money. For the fee of 30% they should do a better job. After I have received the pay it was almost 35euros less than what I should get after paying their fees. I don't recommend.”

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Posted 4 years ago

Dear Petar! Here is the calculation of the amount you received: The sum of compensation the airline paid: 200 Euro. Wizz Air withholds a commission of 50 euros, when processing payments to the claim agency account. Our fee is 30%, so the prive of our services is 60 Euro. Thus, the sum that was transferred to your account was 140 Euro. Should you have any other questions please contact us. Kind regards, AirAdvisor Team

Posted 4 years ago

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