AirAdvisor Reviews

Name: AirAdvisor
Address: 21 Drydock Ave Suite 610E, Boston
Rating: 4.61

4.6 Rating 30,109 Reviews

93 %

of reviewers recommend AirAdvisor

About AirAdvisor:

Did you have a delayed flight or cancelled flight? Airline might owe you up to $700. Submit a claim for flight compensation or ticket refund for free and within 3 mins at https://AirAdvisor.com

Visit Website

Phone:

+17206902189

Email:

info@airadvisor.com

Location:

21 Drydock Ave Suite 610E
Boston
02210

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AirAdvisor 5 star review on 14th October 2023

Pablo Troncci Bugueño

AirAdvisor 5 star review on 12th July 2023

Anonymous

Anonymous // 01/01/2019

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“Todo genial la verdad”

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(Es) - Posted 5 days ago

“Excellent, I recommend”

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(En-ux) - Posted 5 days ago

“The company its outstanding, excellent and very professional. The service is absolutely in the highest quality that I have received from companies that work in this difficult process of obtaining compensation from air companies. I praise the work Air Advisor has made for me,appreciate it with deep respect and gratitude. I recommend this very professional company, very diligent and with a staff of people with a big heart and big motivation, to every passenger that gets in trouble with the airlines that use to hold money from their customers .”

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(En-us) - Posted 5 days ago

Dear Isaac Haim Aizenman, Thank you for your feedback. We understand your disappointment and your concerns regarding the outcome of your case, especially given the value of the amounts involved. We would like to clarify an important point regarding the structure of airline payments under passenger rights regulations. Compensation amount, ticket cost refund (if applicable), and reimbursement of additional expenses are three separate categories of payments. They are assessed and processed independently by the airline depending on the nature of the disruption and the contractual obligations involved. Based on the information available in your case, there is a record confirming that Iberia processed a full refund of your original ticket in the original currency and to the original payment method on March 11, 2026. This refund is separate from any compensation under passenger rights legislation. In addition, the compensation related to your claim was successfully obtained and paid on 20.05.2026. This payment concerns the compensation entitlement under the applicable regulation and is independent of the ticket refund process. We understand that from a passenger perspective these elements can sometimes appear as a single expected amount, however legally and operationally they are handled as distinct processes by the airline. We regret that the overall experience did not fully meet your expectations. At the same time, we would like to highlight that both the ticket refund and compensation components were successfully processed in your case, each through separate procedures and timelines. Thank you for taking the time to share your feedback. Warm regards, The AirAdvisor Team

Posted 2 days ago

“Gracias por pinerlobtan facil y clarisimo”

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(Es-ux) - Posted 5 days ago

“me ha gustado la atencion y lo rapido y claro que lo pone todo”

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(Es-ux) - Posted 5 days ago

“So far so good, easy to use, simple interface.”

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(En-ux) - Posted 5 days ago

“Gostei ,mas demorou um pouco.”

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(Pt) - Posted 6 days ago

“Je fais ma demande ce bien passé”

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(Fr-ux) - Posted 6 days ago

“We were not told up front that there would be a hefty charge for filing a claim. Better to go through the airline direct which is what we did.”

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(En-ux) - Posted 6 days ago

Dear Sandra Busino, Thank you for your feedback. We are sorry to hear that the pricing structure was not clear from your perspective. Please note that AirAdvisor operates under a “No-Win-No-Fee” model. This means that no upfront payment is required from clients, and a service fee is only charged if compensation is successfully recovered from the airline. All applicable fees and pricing details are publicly available on our website before and during the claim submission process, including in our Terms and Conditions and Price List. Our success fee is 30% out of the collected sum at the pre-trial stage. Also you can consult prices on the following link https://airadvisor.com/en/pricelist AirAdvisor offers the best value for money on the market, saving our customers up to 120 EUR per family. You can find information on how AirAdvisor compares to other companies here: https://airadvisor.com/en/best-flight-delay-compensation-company In addition, please note that AirAdvisor's pricing policy remains unchanged from 2019 and is the lowest of any company in the field. We understand that some passengers prefer to deal directly with the airline. However, many claims submitted directly are initially delayed, rejected, or require additional follow-up. Our role is to handle communication with the airline, manage the claim process, and escalate when necessary to help ensure the case is properly reviewed. We regret that your experience did not meet your expectations and appreciate you taking the time to share your feedback. Warm regards, The AirAdvisor Team

Posted 2 days ago

“Confusing.”

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(En-us-ux) - Posted 6 days ago

“The Iberia airline staff were incredibly helpful filling in forms and prompt in alll communication. Thank you. Philippa Parsons”

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(En-ux) - Posted 6 days ago

“trop difficile et trop de documents a fournir”

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(Fr-ux) - Posted 6 days ago

Cher Dominique Binet, Merci beaucoup pour vos commentaires ! Nous comprenons que remplir un formulaire puisse parfois sembler un peu fastidieux, surtout lorsque vous êtes déjà confronté au stress d'un vol perturbé. Cependant, nous aimerions prendre un moment pour vous expliquer pourquoi notre procédure est conçue ainsi et comment nous nous efforçons de la rendre aussi simple et efficace que possible pour nos clients. Notre procédure de réclamation ne comporte que 10 étapes, dont la plupart consistent simplement à sélectionner la bonne option dans une liste. Cela signifie qu’il y a très peu de saisie à effectuer et que les informations requises sont peu complexes. La plupart des utilisateurs parviennent à mener à bien l’ensemble du processus en seulement 5 à 7 minutes, et nous estimons que c’est un investissement en temps raisonnable étant donné qu’une fois la demande soumise, AirAdvisor s’occupe du reste — plus aucune paperasse ni suivi à votre charge. Au début, nous ne demandons que les documents essentiels, tels que votre passeport ou une pièce d'identité, votre billet d'avion ou votre confirmation de réservation. Ceux-ci sont nécessaires pour valider votre demande et lancer la procédure auprès de la compagnie aérienne. Dans certains cas, la compagnie aérienne peut demander des documents supplémentaires. Lorsque cela se produit, nous vous contactons avec des instructions claires et faisons de notre mieux pour vous aider et vous guider à chaque étape. Nous tenons à souligner que nous sommes là pour vous aider à gagner du temps, à éviter toute frustration et à augmenter vos chances d'obtenir une indemnisation. Beaucoup de gens abandonnent ou essuient un refus lorsqu'ils s'adressent directement à la compagnie aérienne — c'est là que nous intervenons pour défendre vos droits. Nous sommes désolés si le processus vous a semblé long, mais sachez que tout ce que nous vous demandons a pour but de constituer le dossier le plus solide possible — et nous sommes fiers de dire que nos clients ont reçu une indemnisation grâce au processus que nous avons mis au point. Merci encore de nous faire part de vos commentaires — ils nous aident à évoluer et à nous améliorer ! Cordialement, L'équipe AirAdvisor

Posted 2 days ago

“Good.”

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(En-ux) - Posted 6 days ago

“Excellent service, kept informed at each step, quicker refund than expected.”

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(En) - Posted 6 days ago

“They are very helpful and supportive.”

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(En-ux) - Posted 6 days ago

“Air Advisor took on my claim for compensation and did all the following up to the point of payment. It was a slow process (three months), but it was paid in the end.”

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(En) - Posted 6 days ago

“Tardo mucho, y la comisión es abusiva 50%”

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(Es) - Posted 6 days ago

Estimado Pablo Fernández Sobrado: Gracias por sus comentarios. Comprendemos su frustración tanto por la duración del proceso como por la comisión aplicada a su caso. Lamentablemente, algunas aerolíneas retrasan considerablemente la tramitación y el pago de las reclamaciones, especialmente cuando es necesario realizar gestiones legales adicionales, realizar seguimientos repetidos o recurrir a los tribunales. En tales situaciones, los plazos dependen no solo de nuestro trabajo, sino también de los tiempos de respuesta de la aerolínea y de los procedimientos legales, que escapan a nuestro control directo. En cuanto a la comisión, tenga en cuenta que AirAdvisor opera bajo un modelo «sin ganar, no hay honorarios». Esto significa que los clientes no pagan nada por adelantado, y los honorarios solo se cobran cuando se consigue recuperar la indemnización de la aerolínea. La comisión del 50 % se aplica únicamente en los casos que requieren un escalamiento legal o la intervención de los tribunales, ya que estos casos implican importantes costes legales y administrativos adicionales. Toda la información sobre precios y las tarifas aplicables están disponibles públicamente en nuestros Términos y condiciones y en la Lista de precios antes de la presentación de la reclamación. Lamentamos que su experiencia no haya cumplido sus expectativas y le agradecemos que se haya tomado el tiempo de compartir su opinión. Atentamente, El equipo de AirAdvisor

Posted 2 days ago

“Ottimo servizio, si occupano di svolgere tutta quella noiosa parte burocratica.”

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(It) - Posted 1 week ago

“Good service & quick but expensive. Can't complain with the service. Thank you.”

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(En) - Posted 1 week ago

“User friendly easy”

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(En-ux) - Posted 1 week ago

AirAdvisor is rated 4.6 based on 30,109 reviews