Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,348 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,348 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please do not leave any item on the bus and need the help of Aircoach to locate it. The Belfast staff member was quite rude during my initial telephone call the following morning, making absolutely no effort to help find my item. Even though the item was only left in the bus, late the previous evening and the bus went straight to the Belfast Depot, he advised that he wouldn’t be making contact with the driver or help ID the coach. Advised to contact a 3rd party company based in Dublin. On speaking to this 3rd party company directly, they did not have a great opinion of how Aircoach deal with lost property either so ultimately my valuable item is lost. I did speak to a member of Aircoach staff in Dublin (Stewart, so he told me) and he was to make inquiries and ring me back. I’m still waiting! I appreciate I left the item on the bus (my responsibility to take them) however, the customer service thereafter was awful.”

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Posted 1 year ago

“I recently had to cancel a journey on route 700. I wish to thank you for your prompt refund.”

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Posted 1 year ago

“As I had made a mistake in presenting the wrong QR code of my return journey, the support was very efficient, helpful and understanding to solve my problem. I even got a partial refund. Good service.”

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Posted 1 year ago

“Drivers are helpful and kind, Excellent service.. Unfortunately, NO toilets on the coach which some passengers really need for a such long journey between Belfast to Dublin..”

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Posted 1 year ago

“I could not locate my ticket in my email system, emailed Aircoach on a Sunday and they replied first thing Monday morning, resending the ticket. Delighted with the service.”

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Posted 1 year ago

“Aircoach bus cancelled 2 hours before departure, not very professional. I understand from social media that this is quite a regular thing.”

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Posted 1 year ago

“The 15:30 service to Belfast from Dublin airport on the 22/12/2024 left before the set time.”

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Posted 1 year ago

“I bought a Flexi ticket but can't see how to change the time!”

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Posted 1 year ago

“704x 16;30from Airport amazing driving’s skills”

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Posted 1 year ago

“We entered aircoach, bus 704x from Cork to Dublin Airport on 20/12/2024 ,my boy left his Samsung tablet on the seat of the bus,and immediately go to the desk at the airport and was told ,they could not find it,its so sad,my boy is seriously down now.”

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Posted 1 year ago

“Terrible service got overcharged by almost 70% on a return trip when contacted customer service straight away like it said to on my receipt The reply I eventually got was that I should have approached the driver instead that they can’t do anything about it even with proof of the journey.”

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Posted 1 year ago

“Good Service for those who wants travel to the Dublin Airport. There is no facility to select seats while booking. If that facility is added it would be great”

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Posted 1 year ago

“The driver ignored me at the stop. I was standing at the stop and he didn't stop because I didn't wave. It was the 19/12 at cherrywood business stop and I was waiting the 700 at 5,30 in the morning and there was only me. Fortunately there was a red traffic light ahead and I run to catch him. First thing he said with was "you have to put your hand out", like he was giving me a free ride or doing me a favour. Very bad manners. So I let him notice that if there a stop he need to stop if he see someone there. Not very professional.”

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Posted 1 year ago

“Guy at Dublin Airport gave wrong number for the bus. He refuses to admit responsibility. The lady with him isn't my help either. I'm waiting ages now. He could grow a pair and apologise.”

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Posted 1 year ago

“I scanned the timetable code at the coach stop Belfast international and it says valid until March 2024! It’s December and freezing !!!!!”

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Posted 1 year ago

“I bought a flexi ticket from Dublin Airport to Cork on 19th December (Today). The luggage took so long to come through, that I missed my Bus. When it was obvious that I wouldn‘t make my connection I tried to rebook on a later bus. Unfortunatly it is not obvious on your Website where to do this. I still haven’t found how to do it. So I have lost my ticket money and will not be booking with your company again.”

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Posted 1 year ago

“DO NOT USE on your way to the Dublin airport - you’ll miss your flight! We booked the tickets online for Aircoach 701, the driver knew we were waiting at the bus stop, he saw us but drove by. The helpline was friendly and helpful but VERY slow. I do not yet know if the tickets will be refunded. We then took a taxi - money well invested.”

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Posted 1 year ago

“Bus left on time, that was the best part of the journey, it was so cold on the bus most people didn't take their coats or hats off and there were young children including my own, I said to the driver at the end of the journey and got absolutely no response, no apology nor even an excuse, next time we will seek alternative means. 705x 07:10 19/12/24”

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Posted 1 year ago

“The radio that was playing was honestly way too loud. I wish that it would have been switched off.”

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Posted 1 year ago

“Booked a ticket online for the 702 from 3 arena arrived at 4:18pm for a 4:26pm bus.. I call air coach to find out where my bus is only to be told it arrived Early!! 4:07pm and I missed it because it was EARLY. First and last time using the service.”

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Posted 1 year ago

Aircoach is rated 4.0 based on 19,348 reviews