Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,344 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,344 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to get the 702 from Dublin airport to Dun Laoghaire. The timetable on your website incorrectly shows a bus departure at 15:55. There are 2 issues: 1. I purchased a ticket at 15:41. At just after 16:00 we were told that the bus timetable was for a 16:25 departure. 2. I asked for a refund so that I could get a taxi instead as I was under pressure to be home. I was told the transaction was no longer available on the system so that a refund was not possible. Unacceptable on both counts.”

Helpful Report

Posted 10 months ago

“I booked my ticket for Terminal 1 instead of Terminal 2 at the Dublin airport and there is no way to change it. I was told I can try and use it at the other terminal and the driver might let me on, but they might not so now I am stuck buying my ticket a second time.”

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Posted 10 months ago

“Just travelled on Aircoach today from Cork to Dublin. The service was first-class, as usual. Apart from the coach being very comfortable, on time etc what makes it for us is the quality of your staff. The female organiser in Cork is wonderful, kind, helpful and obviously loving her job.”

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Posted 10 months ago

“Requested a change of booking as the plane I was due to take in Melbourne caught fire on take off. Aircoach say they are unable to do so as I did not book a flexi ticket. I think a bit of compassion and flexibility would have been nice due to the extenuating circumstances.”

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Posted 10 months ago

“The aircoach service has not been fit for purpose since the new "improved" timetable was added. This is the forth time my wife and I had to take a taxi instead of using this service due to cancelled/no show busses or wrongfully displayed travel times on the website.”

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Posted 10 months ago

“The Aircoach left before 0855 The weather was horrendous I had booked and paid flexifare They would not reschedule me on the next service In no way helpful or considerate Will not use again”

Helpful Report

Posted 10 months ago

“I contacted customer service to get a refund because the 2pm aircoach from Cork to Dublin was late. At 230pm I took an alternative bus service. I got my refund agreed, and found customer service excellent: professional courteous and positively responsive to feedback, taking action to remedy the situation. Thank you Abisola whom I spoke to, and Sophie who sent email confirmation of refund due. Well done aircoach, I will use your service again.”

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Posted 10 months ago

“I got help when I phoned about the refund thank you”

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Posted 10 months ago

“Was travelling to visit my sick sister in UK on Sat 7th (to be with her during treatment on Sunday morning) December and had booked Aircoach from Derry to Belfast International. This bus did not turn up. I phoned the number on the poster at the bus station but was only Mon to Fri for response. No email received and on reviewing on line forums there was no indication of the service being cancelled. I subsequently missed my flight. I then contacted Aircoach for response and no reason for no bus service was given. They apologized and reimbursed me the bus fare. I incurred the the cost of the flight and Aircoach were not prepared to compensate me for this cost incurred as a consequence of their failed service. Aircoarch prompted me to seek flight compensation from either the flight carrier or my insurance. Overall poor service, lack of communication and apathy to the situation.”

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Posted 10 months ago

“Excellent always use this service its top notch William crowley”

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Posted 10 months ago

“I booked a ticket in advance but due to the bad weather I can’t travel anymore. I contact you online to ask for a refund but you just told me all the online booking is non-refundable. Not reasonable at all!”

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Posted 10 months ago

“Cork to Dublin airport. Bus never came, no notification nor alternative bus provided. I almost missed my flight like other 50 passengers waiting for this service to arrive.”

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Posted 10 months ago

“I arrived on 4th January 2024 at 7:30am to Dublin airport Terminal 1 after a 17-hr flight, and the Aircoach staff at the desk was very rude. I asked him about the stop to Belfast and rather saying it is the last stand, he started complaining how people does not read signs. Very unprofessional and unhelpful. If he does not want of do his job and help people, he should not be be there!”

Helpful Report

Posted 10 months ago

“Bus didn’t show up”

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Posted 10 months ago

“Quick reply”

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Posted 10 months ago

“It is a joke that the aircoach does not stop anywhere between cork and dublin airport. There are other persons living in Ireland who may want to use it.”

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Posted 10 months ago

“Aircoach journeys are generally comfortable, convenient and on time. Drivers are knowledgeable and helpful. Similarly, the app and reservation system usually works well. Recently I booked a trip using the app. The booking failed but the financial transaction succeeded. I requested a refund which was paid without too much fuss, but the computer system should be reviewed to ensure it fails safe - if the booking fails, the financial transaction should also fail or be cancelled.”

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Posted 10 months ago

“I was on the Belfast to Dublin. The bus driver was excellent and provided loads of information. I was very impressed. I will recommend air coach to anyone who wants to leave their car at home.”

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Posted 10 months ago

“My granddaughter's aircoach was 'cancelled for operational reasons' with no notification on any platform. This necessitated me driving her from Dalkey to the airport so that she would not miss her flight. We picked up a young man left stranded at the stoop in Monkstown. I am really angry at the pat, bland, email response from Aircoach. They are licensed to provide a service that negates the use of private transport, not to cause undue stress and expense to travellers.”

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Posted 10 months ago

“Excellent service between Derry and Belfast International airport. Buses are always prompt and on time. Clean and comfortable buses. WiFi doesn’t always work. Drivers are very friendly. Love travelling Aircoach!”

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Posted 10 months ago

Aircoach is rated 4.0 based on 19,344 reviews