Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service (11.10pm from Belfast to Dublin airport) this evening. I believe the driver was called Martin - incredibly professional, kept passengers updated with vital information, and showed incredible kindness and patience to some passengers that were experiencing difficulty upon disembarking. A credit to the company.”

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Posted 1 year ago

“I asked for clarification on how much luggage we are allowed on board the coach for our journey from Dublin Airport to Belfast. The reply came in a timely manner and was courteous and informative.”

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Posted 1 year ago

“Easy to catch from the airport. However, didn't operate as per schedule. Waited nearly an hour on O'Connell St for a bus back to the airport. In that same time there were three no. 16 buses”

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Posted 1 year ago

“I got the Aircoach 700 from Stillorgan to the airport and the service was fantastic. It arrived on the dot on time, very professional service, comfortable and clean.”

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Posted 1 year ago

“Poor service. Arrived 30 minutes late. Stops at too many stops. Takes a heavy traffic route. Cant rely on it.”

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Posted 1 year ago

“Last Saturday I was at the Old Wesley bus stop of the 700 at 05.00 for the 05.07 bus that never arrived. at 05.30 I had to hail a taxi to get to the airport in time (35e). I subsequently heard that the bus arrived at the bus stop at 05.40. The whole point of using this service for me is the reliability especially early in the morning. I have been a big supporter of the service since it started but would now be worried if it would let me down again. After contacting customer service to highlight the issue I thought that at the very least a single journey from that bus stop would be offered as a gesture of goodwill. No was the answer. Rule 101 in customer service is keep long standing customers onside.”

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Posted 1 year ago

“The reply was within 24 hours and gave me alternatives if my flight was delayed.”

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Posted 1 year ago

“Time table for 702 says 13.39 for Shankill. It arrived at 13.31 so my friend missed it. Please change timetable on website. It was very annoying for her. Otherwise it’s a great service.”

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Posted 1 year ago

“I had a horrible experience with aircoach. I waited for 2 1/2 hrs for a bus to take me to Belfast airport. After an hr I received an email saying my trip would be delayed an hr, I waited and ended up having to get my parent to rush me to the airport as I nearly missed my flight. I emailed twice and had no reply so I rang up, to speak with a rude customer service advisor. Who gave me attitude from the beginning, and told me I couldn’t get a refund because the bus turned up despite me standing there and seeing it did not. He then continued to argue with me on the phone about the situation, accused me of lying. I ended up hanging up with no refund and deciding to never use the service again.”

Helpful Report

Posted 1 year ago

“Absolutely horrendous service. Simply asked was this the right bus and was rudely dismissed. We presented our tickets and were huffed at and told snarkily to just get on the bus. Have never dealt with such vindictive service on public transport”

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Posted 1 year ago

“The 702 bus due at 11:05 on 7th January at Glasthule did not stop. When I rang I was advised they could not contact the driver. When I made a formal complaint, part of the response was to refund me the cost of the fare and describe this as a gesture of good will. I would expect a gesture of good will to be compensation over and above the statutory refund which was due to me as the service I signed up for was not provided by Aircoach.”

Helpful Report

Posted 1 year ago

“2 services were delayed/cancelled with no notice. There were a large group of people waiting, several decided to pay taxis instead because of no notice. I messaged on twitter and got a response nearly an hour later by which time we had managed to get to the stop with the coach. Just poor services on the live chat - too late”

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Posted 1 year ago

“Excellent customer service, have yet to travel by coach”

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Posted 1 year ago

“Hi Aircoach I was travelling from Dublin Airport to Belfast this morning when i bored the bus at 9:30 the bus was running very late but the young man who was sitting on the bus minding his was gave us a great laugh and information about the bus we were travelling on and we left at 9:50 bit behind but I enjoyed this journey and this was a highlight of my trip to Belfast”

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Posted 1 year ago

“My air coach to the airport did not turn up on 7th Jan. according to the timetable was due at Glasthule at 4.05 I had to get taxi which cost me a lot!!”

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Posted 1 year ago

“I got the 9:55 bus from terminal 2 to greystones and the man working there was very friendly and so helpful, making sure every single person knew where they were going.”

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Posted 1 year ago

“Terrible! I have been trying to find aircoach from Dun laoghaire to Dublin airport tomorrow morning before 9.30 it’s impossible because I get so many different times, the most inconsistent timetable ever. Is there a coach from Dun Laoghaire around 8am or not?”

Helpful Report

Posted 1 year ago

“The service was cancelled without prior notice which forced me to take an expensive taxi ride else would have missed the flight. Although I was refunded for the bus ticket, there was no refund of taxi cost which clearly arose due to the inefficiency of the bus service”

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Posted 1 year ago

“The bus was at least 30 minutes late so I had to find an alternative way to the airport. The office was shut as it was a Sunday morning and the online customer support would not accept my email address to register for help. Many other potential passengers gave up and caught taxis from the rank across the road after waiting for 30 minutes. What a waste of €10!”

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Posted 1 year ago

“Waiting now 40 minutes for the coach I now have to get a taxi. Less than useless service. Sort it out!!!!”

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Posted 1 year ago

Aircoach is rated 4.0 based on 19,349 reviews