Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,344 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,344 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although it takes way to long, over 10 days and still awaiting refund, the experience was pleasant.”

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Posted 10 months ago

“Excellent customer service from the staff at Dublin airport this morning and the driver up to Derry. Very nice experience and will highly recommend! Thank you!”

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Posted 10 months ago

“out bound travel was excellent clean in fact spotless my only concern is return on this occasion my flight was very delayed which meant i missed 2 connections with the coach and the next one was well into the early hours definitely not suitable i would like to see some sort of back up system for passengers who find themselves in this situation maybe they could have a check up system in place with airport for delays”

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Posted 10 months ago

“Customer Service does not exist. Live location of the bus is never anavailable (they put it on the sings but did not actually activate the service?!). The online booking is not respected: it does not give any priority. I've seen many people left at the bus stop while they were waving the online booking, because the driver let too many people without reservation on the bus, and it's not that they don't know how many people booked online. I've seen driver skipping stops, like instead of going on the bridge, at the UCD stop, the driver just went down the bridge, avoiding it. I was on that bus, I sent an email to the costumer service and I never get a reply. I have email tracker, it wasn't even opened. Service is the same as 3 years ago BUT THEY RAISED THE PRICE, of course, it all makes sense. People have to recommend it because the only other option is public transport but it does not run during the night and it will take 2 hours and half to get to the airport, while with the Aircoach is 50/60 mins. It's easy to run a business when there's no competition.”

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Posted 10 months ago

“Many thanks to Tamsin who offered great support for getting refunds from our wrong booking. And the coach journey was great too.”

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Posted 10 months ago

“Had booked an incorrect date on my outbound bus ticket. Contacted support, Tamsin changed it immediately. Thank you so much!!!”

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Posted 10 months ago

“Bring back airporter”

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Posted 10 months ago

“Use this service 7/8 pa no issues”

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Posted 10 months ago

“Aircoach need to have signs up about people turning off sound for games/insta etc when they’ve no headphones. Then perhaps I would have felt I could have assertively asked for the person beside me to turn the sound off on Instagram. They were scrolling for 3hrs!”

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Posted 11 months ago

“I booked my ticket with my young adult card (YAC) for 8pm bus from dublin to cork I don’t know if the bus driver is new or not which is shouldn’t matter but he should learn what is what. When I was getting on the bus he wanted to see my leap card and then he started to tell me you are not student, I tried to explain him I am young adult and he never listened. I tried to show him how it’s works which is it’s not my job. He just keep saying to me “you need to be student, it is not student card.” I was every time using Aircoach until now. I am not gonna use this company again because I don’t want to deal with any brainless driver… date is 12/12/2024”

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Posted 11 months ago

“Please please please put a stop on Sandymount strand Road (R131) at the Martello Tower. I promise you it will pay dividends. You have thar Sandymount catchment area all AB1s. Prime candidates. There are in fact several bus stops along there. Your driver very kindly dropped me at one. I would point out that on the timetable and map it's there, but in fact it's on Merrion Rd. Missing a trick. Grateful Aer Lingus staff customer.”

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Posted 11 months ago

“Sometims the car does not come without any notice message , And there is no way to return the cost”

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Posted 11 months ago

“I booked through RyanAir, however I was not allowed to board the coach because it was full, and since I didn't book directly with Aircoach, our purchased tickets didn't have priority. Eventually, we took a taxi and barely made our flight. Upon trying to get a refund from RyanAir for the aircoach booking, Aircoach support tells me to contact Ryanair, and Ryanair tells me to contact aircoach, and nobody can provide a solution. DO NOT BOOK AIRCOACH THROUGH RYANAIR!!!”

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Posted 11 months ago

“Good service - on time . Sockets at every seat - none of them working 😞 Driver said “they are switched on” , but not a single socket appeared to work .”

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Posted 11 months ago

“I bought the ticket 8:39pm yesterday, and I immediately noticed the mistake that I booked a wrong date, so I definitely reached you guys within 48hours to change my ticket time, but why you back to me I’m not?”

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Posted 11 months ago

“702 to Airport arrived 25mins late at Shankill stop. No live tracking - called the customer care number who claimed it was only 10 minutes late. This service was once reliable, it is now very undependable. First Bus UK is dreadful management company”

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Posted 11 months ago

“Due to an issue with AirCoach's system, I ended up purchasing two identical tickets, yet they refuse to issue a refund.”

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Posted 11 months ago

“Why can i not log in?? Where is the Forgot Password button?????”

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Posted 11 months ago

“As other people mentioned. On Saturday 7 th December the 2.10 bus from Belfast international was no show. I waited for the next one 4.10 , no show again. No information on the app. Total disgrace. I took a bus to Belfast and managed to catch an Ulster bus to Derry. Ulster bus is a much cheaper and better service. Shame they don’t run from the airport.”

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Posted 11 months ago

“As with the previous reviewer I too waited an hour for the 14.10 Aircoach from Belfast international airport to Derry but it didn’t show. There was no communication from the company and when I tried to track it just showed the route as normal. There were many people waiting and we all gave up after an hour. I then took a taxi to Antrim costing me £17 planning to get a train to Derry from there only to find that there were no trains running at all. My husband had to drive from Derry to Antrim to collect me. It was very cold and this was totally unacceptable as a service. We are now going through the process of obtaining a refund. I had booked extra flexi fare. Poor service Airbus - no one was able to get any information. you need address this issue.”

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Posted 11 months ago

Aircoach is rated 4.0 based on 19,344 reviews