Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,348 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,348 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with the 700 service being altered which leaves the N11 from Cherrywood to Leopardstown with no service.”

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Posted 10 months ago

“Website always gives problems. I was trying to book Cork to Dublin, no matter what I did it wouldn't show any options as a destination. Continued to persist until eventually it ended up working. Beyond frustrating, and the last time I booked with Aircoach there was a similar (but not the same) tech issue. Sort out the website for the love of god.”

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Posted 10 months ago

“Understand the reply but shocked that you appear so detached from the issue which is relevant to your potential customers who may rely on the bus stop timetable which is for a service you have withdrawn and replaced.”

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Posted 10 months ago

“Very poor customer service and information. Have been trying for over five weeks to get refunds for bus trips Aircoach cancelled on January 5 and 6. About to take matter to the consumer Affairs board now.”

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Posted 10 months ago

“I used to be a massive fan of Aircoach but my recent journey made me question that. Myself and my boyfriend booked a journey from Cork to Dublin on January 23rd 2025. We had booked the Aircoach for 2pm departure for Dublin airport, our flight was in the evening and the bus arriving at around 5 in Dublin airport would've given us time to drop our bags, get through security and board our flight. At around 2pm the acting Aircoach supervisor in Cork announced the bus would be coming soon and to have our bags and tickets ready. At 2.30pm there was no sign of the bus and people began to speculate the bus was cancelled and started panicking to get on the city link bus that was meant to leave at 2.15 The acting supervisor did nothing to calm or explain the situation and instead led us to believe the bus was still coming At almost 2.45pm the supervisor announced the bus was cancelled, with the next bus not departing until 4pm, this would’ve been too late for our flight and me and my partner had no choice but to travel 30 minutes by train back to Midleton and to drive up to Dublin. Due to this change in travel plan we were forced to pay for fuel, tolls and parking to reach Dublin just about on time for our flight, and on top of this stress Dublin airport parking was completely full and we had to park far away and get taxis to and from the airport. We along with the other passengers on the Aircoach were disgusted by how we were treated and led to believe the bus was still coming. After all this I emailed Aircoach about the matter and received no response, we are students and this situation put a financial strain on us after we had spent months saving for a holiday. We were completely disappointed by this stressful situation and would be cautious booking in the future.”

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Posted 10 months ago

“Alex from the Twitter account was very helpful, but I filled in two web forms requiring some information, and they never answered back.”

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Posted 10 months ago

“The Aircoach sign at the stop on Burlington road Dublin is very dirty with green moss. It looks terrible”

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Posted 10 months ago

“terrible generic response did not answer simple direct query at all about service to clarify if it will be still running in 2 weeks time so customers can make alternative arrangements if necessary”

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Posted 10 months ago

“John and the ladies at your office at the airport in Dublin were fantastic. They help me around 2.30 today to retrieve my bag. Can’t praise them enough.”

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Posted 10 months ago

“I was travelling on the 11am bus from Cork to Dublin on 14th Feb and I have to compliment the driver on his professionalism and managing a difficult situation as the bus broke down and he had to source another bus and also liase with and reassure passengers. He could not have been more professional and dealt with the entire situation competently, while remaining personable and empathetic to persons time sensitive destinations. I was very impressed by how he handled the whole situation so well.”

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Posted 10 months ago

“So easy to deal with”

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Posted 10 months ago

“Swift booking amendment!”

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Posted 10 months ago

“Hi, I took Aircoach bus number 701 today at 12.57. The driver was attentive to all the passengers and ensured they got off at their correct stop. Often, I find myself as a tourist in other countries, and it is so reassuring to observe a bus driver helping another tourist visiting our country arrive at their correct destination.”

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Posted 10 months ago

“Quick responses, very helpful.”

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Posted 10 months ago

“Requests for information were answered very promptly. Looking forward to using the service.”

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Posted 10 months ago

“Rude, stressful staff. Not interested in customer service,or dealing with the customer in a helpful manner. Unwilling to allow a customer to ask a simple question. This man should not be allowed to interface with the public I am horrified at my treatment.”

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Posted 11 months ago

“I was waiting my bus 10 minutes before the departure time and the bus never came.”

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Posted 11 months ago

“Faire très attention aux bagages en soute, les chauffeurs ne ferment pas immédiatement, et des personnes peuvent voler les bagages avant le départ du bus. Cela m'est arrivé,et la société aircoach ne veut pas visionner les images prises par la caméra du bus sans une demande de la police française, mais c'est impossible, la police ne peut rien demander en Irlande, c'est un bon moyen de ne pas reconnaître leurs défaillances.et de ne pas indemnisé.donc bien garder sa valise dans le bus même si le chauffeur n' est pas d'accord.”

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Posted 11 months ago

“i was not offered pick up at drumahoe bus park when i booked online and only realised when i checked timetable that it was an option after i had already booked”

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Posted 11 months ago

“Booked a day return during the red weather warning. Got email to say I be refunded in a few days and not to email. 3 weeks later, had to email. Told only get half my ticket refunded. As it was only part affected by warning. What a joke. Nothing in email to state this outcome or in T&C.”

Helpful Report

Posted 11 months ago

Aircoach is rated 4.0 based on 19,348 reviews