Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a day return during the red weather warning. Got email to say I be refunded in a few days and not to email. 3 weeks later, had to email. Told only get half my ticket refunded. As it was only part affected by warning. What a joke. Nothing in email to state this outcome or in T&C.”

Helpful Report

Posted 1 year ago

“The bus did not show up. I have also heard this story from many other people.”

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Posted 1 year ago

“Not satisfied at all. I was given false information about bus timings by one of the Aircoach staff at a Dublin Airport kiosk. Another staff member who replaced the first one was extremely rude to me. I was sick for 3 weeks and travelling for 2 days and still had to stand out in the cold for an hour waiting for a bus that I was told would be arriving in 10 minutes. It was actually going to be a 2-hour wait for the bus in total. The ticket was already purchased and no other route worked for me. I then had to take a taxi that coated me 4x more. So I not only lost the money I spent on the Aircoach ticket but also then had to spend so much more for the taxi. The response I got from customer service is that they can't refund me. How am I supposed to feel about any of this? Ridiculous service, very unhappy.”

Helpful Report

Posted 1 year ago

“Due to an airline error, they changed the travel date. Great attention to tourists' problems.”

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Posted 1 year ago

“I had booked a ticket online for the Aircoach 705X from Belfast to Dublin Airport Terminal 1 departing at 9.10am on the morning of Monday 10 February, 2025. Upon arrival, the other passengers and I quickly discovered that there were not enough seats on the coach to accommodate everyone with a ticket. Therefore, I was forced to purchase another ticket with another bus company (Dublin Express) in order to arrive at the airport on time for my flight.”

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Posted 1 year ago

“No advice, that I could find on booking for over 66 free travel”

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Posted 1 year ago

“I have been using the Airport to Greystones and Leopardstown route for many years. All drivers have been exceptional. Steady, careful, professional, curtious. They are helpful, especially to overseas visitors who maybe unsure of their destination. This includes ground staff. Buses always clean and comfortable, Keep up the good work. 👍”

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Posted 1 year ago

“Got on the Aircoach at Clayton Leopardstown this afternoon (07/02/2025) and we couldn't have got a nicer bus driver named Ed. An absolute gentleman. Thanks Ed!! You went out of your way to help all of us and it’s very much appreciated.”

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Posted 1 year ago

“I took the bus from Belfast International to Derry at 8:10 AM on 06/02/2025. I don’t normally write reviews, but in this case, I felt I had to. I want to express my sincere gratitude to the bus driver—his friendliness and customer service were truly outstanding. I didn’t catch his name, but it was fantastic to see how he interacted with all passengers, ensuring everyone felt welcome and looked after. He deserves to be commended for his exceptional service.”

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Posted 1 year ago

“Usually Air coach are reliable”

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Posted 1 year ago

“When I initially booked from Australia I realised I had made an error with the dates. I wrote back and Tamar was extremely helpful & respectful with my dilemma. He changed the date for me and reduced the anxiety that I had encountered. Thank you Aircoach for having great understanding staff. Huge thanks to Tamar for your kindness & help.”

Helpful Report

Posted 1 year ago

“I didn’t realize when I booked my Aircoach tickets with my flight the time was determined for me. This did not correlate with the time I needed so I emailed and Katy was able to change the time for me. Thankfully I noticed right away and emailed the same day they were booked. Katy was helpful, professional and responded quickly.”

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Posted 1 year ago

“The 4.20pm from Morehampton Road on the 5th February 2025 never showed up!”

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Posted 1 year ago

“The past two times buses never showed up . The service was so much better before you changed the timetable & altered destinations”

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Posted 1 year ago

“I had an inquiry about a refund and Sanaz was extremely quick to respond and help. Their customer service is incredible! I always use this service when I travel home to Ireland from Canada and have never been disappointed!”

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Posted 1 year ago

“Cancelled service with no explanation. Refund of less than half return ticket price advised despite cost of alternative bus being another €16”

Helpful Report

Posted 1 year ago

“Twice this year -already- our family has been let down by aircoach due to timetable coaches not turning up as per schedule. This includes my son who pre bought a ticket but the coach didn’t turn up. It is insufficient to just apologise as it causes considerable inconvenience and aggravation to customers. In my son’s case he had to get a taxi at significant cost and I had to be driven, at short notice to the airport by a family member. The service is very bad - it used to be a reliable service - but no more. I could not recommend aircoach to anyone.”

Helpful Report

Posted 1 year ago

“I waited at the stop in bray. 5.03am. The bus did not stop which has resulted. In me getting a taxi costing 87 euros when I had a ticket for that bus”

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Posted 1 year ago

“The 702 bus from Airport at 21:55 tonight was cancelled. Staff at the airport ticket sakes desk offered no explanation. Do Aircoach management understand how disruptive and stressful this can be for travellers, especially at night? What use is a bus service that cannot be relied on to get you home?”

Helpful Report

Posted 1 year ago

“Monday last week I made a booking with Aircoach for the 701 Bus on Thursday morning 7.40am to Greystones School House Ballbridge stop. I had an early flight back on Thursday morning from Manchester which arrived at 7am. I had to be at work at 9 am. When I arrived at the Terminal 1 Aercoach pick up, they told me that the bus was cancelled. No further explanation just ''wait an half an hour''. This was a very disappointing experience. They will give me my money back, that's the least they could do.”

Helpful Report

Posted 1 year ago

Aircoach is rated 4.0 based on 19,349 reviews