Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,348 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,348 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with the response to my query about the times the coach would be at a particular bus stop.”

Helpful Report

Posted 10 months ago

“I bought my flight tickets with Ryanair and opted Aircoach tickets at checkout. I was under the impression that I could select the time and date for my coach tickets independently but that wasn't the case. I needed help to change and I contacted Aircoach directly. Thank you, Jamie for your quick response and solution!”

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Posted 10 months ago

“Stop cancelling services You have time tables and people plan journeys based on these. I’ve had three buses cancelled in the last few months Very poor service”

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Posted 10 months ago

“I cannot recommend them. They do not allow changes to destinations after booking, even with ample notice. Alternatives like Translink offer a much better experience.”

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Posted 10 months ago

“The website needs to be updated. Tonight I’ve been left stranded. I purchased a ticket for the 23:20 bus from Belfast to Dublin. The bus supposedly left at 23:10. I arrived at 23:10. One of the coach drivers was at the stop who about to do a changeover told me the bus was at 23:10 and I must have purchased a ticket from one of your competitors. When I tried to explain he told me I asked a lot of questions then proceeded to have a smoke when another coach arrived with 2 other drivers. As a young female, the fact that I was stranded in a city because of an error on the website and paid money to purchase a service this is completely unacceptable. If you are a solo traveler, do NOT travel with Aircoach.”

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Posted 10 months ago

“Both buses to and from the airport cancelled with very little notice. I wasn't advised what alternative services were actually running to use my ticket on. Even though they cancelled both buses and I almost missed my flight they would only offer me a refund for one of them. We also had no-show buses when we used the service to the airport back in August without being informed.”

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Posted 10 months ago

“The schedulle says a time and the bus does not come, or It has passed 10 minutes earlier and does not wait till the schedulle timing”

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Posted 10 months ago

“The bus arrived 20 min late, I asked for a refund and the staff denied. They were really rude to me saying that nothing is perfect asking me if I was perfect, completely unnecessary. I needed to take other company in order to arrive home on a reasonable time.”

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Posted 10 months ago

“I've been trying to reach you for days but no one is responding, why?”

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Posted 10 months ago

“Service is very long and the routes go around the world. The lady working at Dublin airport terminal 1 was very rude and lacked customer service skills. Asked her to repeat an answer and she said “I’ve already told you”.”

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Posted 10 months ago

“My 15yr old son has a TFI Child Leap Card for 5-15yr olds. It is not accepted but Aircoach!! If he had a student leap card or a young adult 19-24yr olds, it would be fine. As he's over 13 he can't get a children's ticker, so I have to buy him a full adult ticket.”

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Posted 10 months ago

“I booked to travel from Cork to Dublin Airport on the 24th February at 14.00. I got an email telling me this had been cancelled, so I booked a seat on the 13.00 service, I have now received another email tell me that this service has also been cancelled. .I have since been on your app and can see that the service on 24th February at 14.00 is still selling tickets, so what is going on..very dissatisfied with this.”

Helpful Report

Posted 10 months ago

“As a user of Aircoach 702 on many occasions travelling to Dublin Airport, it is disappointing to see this service now terminated 🤔 The last time I travelled was a 2 hour journey to the Airport, which wasn’t practical to sit on a bus for that length of time! I appreciate your economic difficulties, but loyalty should be considered!”

Helpful Report

Posted 10 months ago

“My first experience of customer service with Aircoach earlier this year was not great. HOWEVER yesterday I received an email saying that the company often looks at past complaints and Jamie emailed me to rectify the issue which i was very impressed with as TBH i never expected to hear from anyone again. I have been an Aircoach customer since the very start and will continue to be one”

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Posted 10 months ago

“Coach never showed up!!! In a downpour”

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Posted 10 months ago

“Jessica was very helpful, knowledgeable and professional with her assistance re our travel plans. Thank you”

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Posted 10 months ago

“Horrific service . Twice in a row . First time , the coach drove away early just as I approached to get on . Second time ( yesterday 18/2/25) the coach didn’t turn up at all ( even though I was at the stop 15 mins before the timetabled time) Stood in the bitter cold ( I am disabled & use a stick ) for 45 minutes waiting for another coach . Tried phoning customer service & was on hold for 25 mins , so I gave up . Appalling. The upload is not allowing me to submit all my evidence”

Helpful Report

Posted 10 months ago

“I’m massively disappointed to see the route along the N11 disappear. Have been a customer for many years using the Galloping Green stop but I gather now this will no longer be available? Other option are just too long a walk with luggage . Please reintroduce asap ! Thank you .”

Helpful Report

Posted 10 months ago

“The 700 bus simply did not show up after waiting for 20 minutes. Quite bizarre that a scheduled bus, especially to the airport can do this. It was very early in the morning so I had no option but to fork out on a taxi. Received a pathetic apology from customer service with no explanation.”

Helpful Report

Posted 10 months ago

“So you have just announced the complete removal of Air Coach services from a huge swathe of South County Dublin and Wicklow. It is extremely hard to understand the logic behind this, especially as a frequent user of the service. You say the numbers were not sustainable, however have you given any consideration to the crazy new route that was introduced on the 702 route where it could take over 2 hours, even longer, to get to the airport, whereas the previous route was more straightforward and quicker. People just gave up, another issue was the total unreliability of the service. If it takes too long and its unreliable then of course the numbers will fall off. Beyond angry and disappointed from a previously very satisfied customer.”

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Posted 10 months ago

Aircoach is rated 4.0 based on 19,348 reviews