Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,249 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My trip out to the airport was super. However on my return journey I had an incredibly grumpy driver. I wanted to remind him that he might be the first person tourists to Dublin might meet. He was quite rude; very curt and barely looked at them when they were asking if the bus stopped at wherever…. He clearly was having a bad day. I was so disappointed because I have always found the drivers so warm and friendly. This was my first time that I was disgusted that this driver was so grumpy and disgruntled.”

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Posted 2 years ago

“a system that provides notifications to passengers of upcoming stops is a requirement, particularly for visitors taking routes for first time”

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Posted 2 years ago

“The coaches certainly aren't built for comfort. For the distance travelled and time it took, I expected them to have a bit more room, a toilet and maybe even a small fold-down table on the back of the seat. I won't be using the service again.”

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Posted 2 years ago

“We arrived at the coach stop opposite the Gresham hotel with the intention of catching the 08:45 scheduled coach. Other customers had been waiting for the earlier scheduled coach. The coach eventually arrived after 09:00 and by this time we were getting very wet from the rain. When I asked the driver why there was the long delay I received a sarcastic reply and no apology. The driver had also placed his bag on one of the front seats thereby depriving passengers the option of using it which created difficulties for storing cabin bags. Regards Terry Cole”

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Posted 2 years ago

“Used air coach from Dublin airport to cork city . Was in a rush for the 7.30pm bus and was met by a not so nice air coach rep ..according to my email confirmation my bus was leaving from zone 2 . This is where I was but he grumbled your not at the right place …it’s up further and it hadn’t even come yet !! I was relieved but he obviously was having a bad day … I used the Go bus on the way up and would probably use them again over aircoach just because their staff are nicer to deal with .It costs nothing to have a pleasant manner while dealing with the public .”

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Posted 2 years ago

“Bus on return journey did not show up until more than 15 minutes after it was due. No communication with passengers by staff or by text or by email”

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Posted 2 years ago

“I travelled from Derry and had a flight at 7am in Belfast City airport. I looked online and seen that Glengall street was an option on the route but could not select it online. I rang up to the office and was advised that if I wanted to get off there I would of had to purchase a ticket the entire way to Dublin and just tell the driver I’m getting off in Belfast as it is technically only a “pick up” location but he “couldn’t force me to stay on the bus”. This is misleading as it doesn’t state online that Glengall street is only for pick ups and I think it is unfair to make someone pay a fair to Dublin when they are not going there. I did it as I had no other option and arrived to the air coach for the 3am bus. When I told the driver he told me very bluntly that he wouldn’t be driving into Glengall street and I was told the wrong information. He told me to get on the bus and he’ll see what he could do. I sat the entire bus journey to belfast international airport anxious as I didn’t know if I was getting into Belfast and I had a flight in a few hours. When we got to international I went back up and asked about my situation and he told me that they’ll drop me in. I think the frustration for them was that there was no one scheduled to be picked up. Again though, I had followed the advice I was given, overpaid for a location and then sat on alert the entire journey incase i wasn’t getting to Belfast. The whole experience needs work, your website needs to be clearer that you do not accommodate those travelling to Belfast city airport and you should not make people pay to go to Dublin then leave them debating with the driver. It adds a lot of unnecessary stress ahead of a flight and I was disappointed with the experience. I don’t think I will use Aircoach again”

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Posted 2 years ago

“Excuse when I called the office…. Same problem for the past month coming out of Bray! They say leave plenty of time, but instead of arriving at 09:39, 10:15!!! Cold and wet waiting.driver said heat on, yes in his area, but not for the rest of us in the coach, remember waiting in the Irish weather!! Could have been avoided if drivers log were actioned upon! Missed flight. More regular service going by Dart into Dublin and bus out, cheaper by far. Lots more options”

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Posted 2 years ago

“No information was provided about the service. It did not start at Glengall St in Belfast. The coach came from Derry, and stayed for a very few minutes at an undisclosed pick-up I found that out by chance, and at the last minute, so almost missed boarding. That said, the non-stop drive to Dublin airport is welcome.”

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Posted 2 years ago

“I can't use my free travel pass on line.”

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Posted 2 years ago

“Seats not quite uncomfortable for the back and no WiFi for the trip”

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Posted 2 years ago

“The coach arrived 15 minutes late, again!”

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Posted 2 years ago

“The bus ride was okay. The most troubling aspect though was the non-functioning toilet on the bus and the fact the bus driver would not stop for people who needed to use the bathroom.”

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Posted 2 years ago

“No surprise seeing previous reviews. Coach almost drove past me without stopping at the Dublin city centre stop, he was driving quite fast. Driver was incredibly rude when he did stop, like he was annoyed that he had to stop. Made no effort during check-in process, don't expect help with luggage either, driver didn't instruct how to open the bay (you have to do that yourself) and responded annoyingly when I asked how (red button on side of bus) - "I told you already" - clearly didn't hear you. Don't be a dick about it. His driving was a little reckless and uncomfortably fast once on board. I suppose functional, since the purpose is to get to the airport on time. But a tiny amount of customer support isn't hard to provide, so hence the poor rating.”

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Posted 2 years ago

“The time schedule was changed and since then the buses are not as frequent. There isn't one before 5am or after 12pm at night.”

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Posted 2 years ago

“The bus was cramped and uncomfortable. I preferred the Airporter style coaches. I also think that there are too many stops for the Derry to Dublin route. The journey is not express.”

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Posted 2 years ago

“On two occasions in the past the 23:45 Aircoach that I was booked on left a few minutes early, causing me to miss it and leaving me stranded in Dublin. Each time I emailed in a complaint and, to my knowledge, no investigation took place. I felt that this was unacceptable each time. Of course, this means that it could easily happen again in the future.”

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Posted 2 years ago

“No Wi-fi from Dublin Airport to Cork, driver was no help. Normally have no issues with Aircoach.”

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Posted 2 years ago

“The toilet on the bus was not cleaned before the journey. I was one of the first to board and the first to use the toilet. It had clearly not been cleaned in a while and was pretty disgusting. There were many ladies who went to use it but turned back after opening the door. Being a non stop service from Cork to Dublin this is obviously a problem for some people.”

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Posted 2 years ago

“The temperature on the bus was unbearable. The driver even said to ask him to turn down the temperature if it gets too warm and I did, only for him to turn it back up after 15 mins. This happened 3 times before I gave up. For the return journey at 11:30pm the driver went so far out of the lane that the lane departure assist warning started beeping. This happened two or three times. The sockets seems to be missing from most buses now, can't remember the last time i saw them on one. Sorry to say but I'll be switching to go bus for my Dublin Airport transfers, quality has gone way downhill.”

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Posted 2 years ago

Aircoach is rated 4.0 based on 19,249 reviews