Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,249 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bus was full of cans and bottles. The bus driver from Dublin city center to the airport didn't collect them. He seemed a bit impatient, he didn't open the luggage storage for a old lady until another customer came down to put his luggage. He kind gave up to the guy because he could not find the button to open it.”

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Posted 2 years ago

“I bought a return ticket online for 19 euro. Unfortunately, I miscalculated the return day and was a day late for my return trip. Despite the buses on both trips being nowhere close to full, I was told nothing could be done and I had to pay 17 euro for my return trip. I this was a bit lousy.”

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Posted 2 years ago

“Booked a return trip from Belfast to Dublin Airport. Outbound journey was fine, I had no complaints and I would give a 4 Star rating but, the journey back home was horrendous due to one simple problem. Air conditioning. My sister and I were FROZEN. Cold air was blasting out for the entire journey. This was late at night on the 10th April! Not exactly summertime and there was a need for heating on the coach, not icy cold air.”

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Posted 2 years ago

“Our flight was delayed for about 15 minutes and after arrival we were in a queue for customs. We made our way to the Aircoach pick up point and discovered it was already gone. I then tried to book to tickets for the next bus and there wasn't any available until 8.35 pm. We now have to travel into Belfast Bus depot and try and get a bus home even though we purchased return tickets.”

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Posted 2 years ago

“Made a mistake with return date and tried to change ticket days in advance and was told nothing they could do. Had to purchase an additional ticket. Terrible customer service.”

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Posted 2 years ago

“The vent that’s circulating air was filthy. The coach was too hot. The wifi didn’t work again. It never works”

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Posted 2 years ago

“The bus was very comfortable and clean but the service was under par. My plane was late so I missed my bus; instead of ensuring I would be put on the next, they sent me to the back of the line as a standby. When the bus finally arrived, we had to wait for a replacement because of some technical difficulties. Thankfully there was enough seats for everyone. Not sure I would take this bus again, especially since there is another for half the price that is just as comfortable.”

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Posted 2 years ago

“Ônibus velhos e sujos. Comprei bilhete ida e volta, sendo que no retorno o motorista não queria me deixar embarcar. Péssimo serviço.”

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Posted 2 years ago

“I travelled from derry to Belfast on aircoach it was a very uncomfortable journey the heat on the bus was to much I nearly passed out, I had to get up mid journey and ask the driver to turn it off, on my way back to my seat other passengers thanked me saying they wer feeling sick it so warm .”

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Posted 2 years ago

“Bus was 40 minutes late at Dublin airport, no way of checking where the bus was, and there was a woman in a wheelchair part of our group left out in the cold. Not to mention, the bus was freezing.”

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Posted 2 years ago

“The electric outlets did not work in the bus.”

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Posted 2 years ago

“Service to the airport on the 702 was 25 minutes late. No apology from the driver, in fact he was extremely unfriendly. Surely there is a mechanism to notify people who have booked in advance to say that there is a delay.”

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Posted 2 years ago

“Firstly I was forced to become a member of the Aircoach website and could not buy tickets as a guest which I strongly object to. Then, I booked the tickets for 25th April but when the final receipt came through it said I had booked the bus for May 2nd. Thankfully, I had purchased the 'change booking' option, so I immediately went back in to correct the date. Your website, on the activity page, said I had made the change, but I received no conformation email. On the day I was travelling (april 25th) I got a bit worried and called Aircoach from overseas to discover that Aircoach had no record of the change I had made through your website. The gentleman on the phone I spoke to then changed the date on the Aircoach system and I did receive a confirmation email. On arrival in Dublin we got on the bus and the driver had no record of my booking in his system. He was going to put us off the bus even though I was showing him the confirmation email. He said we would have to go to a supervisor... At almost midnight... I asked him to scan the QCode on the email and finally the booking showed up and he let us get on. The driver may have been tired after a long day but, he was the first person a lot of tourists visiting Ireland met on their arrival to our country and he was absolutely not a good first impression of Irish hospitality. Your company should have clear signage about not being able to pay the driver on board and informing people where they can purchase a ticket. Quite a few people were unaware of where they could purchase a ticket and the bus driver was surly and very quick to tell them to get off the bus, with no explanation of how to get a ticket. Even though we finally did get on the bus we had paid for and booked in advance, we were embarrassed as Irish people by the curt manner in which the visitors were being dealt with. A little customer service training would go a long way. Will not be using your service again unless it is absolutely unavoidable.”

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Posted 2 years ago

“- We were late leaving - Big queue of people as previous service had not turned up! - just for 2 people who had booked online the bus had to go into the city centre and this added half an hour to the journey! - not a lot of leg space - bus was old”

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Posted 2 years ago

“Ignorant, unhappy driver. Cold.. noisy, Airporter was a pleasure to use, aircoach is a pain”

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Posted 2 years ago

“The bus was 15 minutes late for pick up, the only reason why I didn’t take a taxi wise because I was able to track it online, but for a boss that goes to the airport I find that unacceptable. At least a driver was able to make up time and arrive only 10 minutes late to the airport.”

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Posted 2 years ago

“Too many drunk people at night time”

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Posted 2 years ago

“The bus driver was blowing cold air at full speed constantly from Dublin to Cork into the cabin. The internet was on and off.”

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Posted 2 years ago

“Driver was so rude and intimidating. Watched me load on and off bags with my bag in my arms alone , told me I was holding up the bus. Can’t use toilet on Dublin services even though it’s on the coach”

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Posted 2 years ago

“The bus was already gone 5 minutes before departure ... then the next bus was fifteen minutes late and I ended up waiting for 25 minutes ... This caused a lot of rush and stress at the airport.”

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Posted 2 years ago

Aircoach is rated 4.0 based on 19,249 reviews