Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,249 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bus was half an hour late”

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Posted 2 years ago

“Could you have hired a ruder driver on the number 700 bus , leaving terminal 2 at 15.00 on the 4th June.? I live in Dublin but if I was a tourist , I would have had an obnoxious start to my holiday”

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Posted 2 years ago

Thank you for bringing to our attention your experience on board Aircoach’s route no. 700 bus from Terminal 2 at 3 pm on the 4th of June. We are sorry to hear that your experience was affected by a rude driver. We understand how unpleasant it would have been for a tourist at the start of their holiday. We take feedback seriously and would like to make your experience better in the future. Is there anything you would suggest we do to improve this? Looking forward to your response.

Posted 2 years ago

“If I’d another way of getting to airport I’d use it. This is second time I’ve had a grumpy driver with a less than warm attitude. It’s as if it’s an inconvenience to them that you’re getting on the bus. My driver today is also driving along the motorway with one hand holding the steering wheel and the other holding a coffee. Hardly safe driving”

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Posted 2 years ago

“Usually Aircoach is a fine service that I'd give 4 stars to. However on this occasion the Aircoach I had booked never turned up. After waiting 40 minutes for the next one, I ask the driver if I can use my previous ticket as the previous coach didn't turn up. "Don't be telling lies" is his response. What a rude response to a frequent customer that paid for a service that wasn't provided. At least I was able to use my previous ticket and should still make my flight. Otherwise it would be 1 star on this occasion. I'll be considering other options to get to the airport if this happens again or if your drivers customer service doesn't improve.”

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Posted 2 years ago

“Great sevice thanks yo all i chatted with im ur Belfast office. But major pronlem booking online poor poor bad sutuation harry h”

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Posted 2 years ago

Thanks for taking the time to share your feedback, Henry! We appreciate you letting us know about your experience with Aircoach's Belfast office, as well as about booking online.

Posted 2 years ago

“The bus was supposed to pick us (4 people) up at 8h45 am at our hotel in order to bring us to the meetup point. It never came, we had to take the taxi from the hotel to the location to get on the bus to go to connemara.”

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Posted 2 years ago

“The coach arrived 15 minutes late at Dublin airport...not acceptable given that morning traffic was light. Other areas for improvement: Driver should announce the airport terminal on arrival - tourists assumed that teminal 1 was first, not terminal 2. Driver should help remove luggage - passengers had to go inside the luggage hold to remove their bags. Perhaps our driver was new, however, he seemed very inexperienced.”

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Posted 2 years ago

“It's imperative to have a toilet room. Overall everything is good, but the fact that there is no toilet available makes the service ridiculous. Tiago”

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Posted 2 years ago

Thank you for your feedback, Tiago. We appreciate you taking the time to let us know about your experience and apologize for the inconvenience. We understand your concerns and are committed to providing our guests with an improved service that meets their needs. We do offer the alternative of a rest break either at Europa bus centre or Belfast international.

Posted 2 years ago

“Freezing cold”

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Posted 2 years ago

“Not running often enough, from Belfast int. if plane delayed it’s a 2 hour wait for next coach.”

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Posted 2 years ago

Thank you for taking the time to provide us with your feedback about Aircoach. We understand your frustration with the infrequency of running and the long wait for the next coach if the plane is delayed. We hope to change this in the near future. Again, we thank you for your time.

Posted 2 years ago

“Two stars due to aircon blowing cold air down the window for the whole journey. It was not coming from the panel above our heads. If it was we would have turned it off. We were frozen. Otherwise coach was on time and drivers were pleasant.”

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Posted 2 years ago

Thank you so much for taking the time to share your experience with us, Ann. We apologize that our Aircoach was not providing the desired temperature for you during your journey. We are sorry that the aircon was blowing cold air. Thank you again for letting us know!

Posted 2 years ago

“There seems to be a policy of not turning on the heat on the bus. 4.5 hour journey nearly frozen to death”

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Posted 2 years ago

“Bus was late, bus driver wasn't nice...”

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Posted 2 years ago

“Coach was late leaving Leopardstowm & took approximately 2 hours to get to the airport.”

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Posted 2 years ago

“The actual air coach journey was fine and on time but the customer service at the airport pick up stop was not what anyone arriving to Ireland would be happy with. I live in Dublin and I really felt the staff were disinterested, gave very little information and were flippant. It really surprised me.”

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Posted 2 years ago

Thank you so much for taking a moment to share your experience with us. We regret to hear about the negative experience you had at the airport pick up stop. We are always trying to improve our customer service. Thank you again for your feedback.

Posted 2 years ago

“I took the bus on Tuesday. The driver was driving erratic and turning lights off continuosly. Please move him to a day shift to save us all.”

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Posted 2 years ago

Hi Maria, sincerest apologies for your recent experience. Please email info@aircoach.ie with the details for your journey and our customer services team will investigate the issue immediately. Thanks, Aircoach Team.

Posted 2 years ago

“It was late and very busy”

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Posted 2 years ago

“From City Center to airport, all buses were packed and only took passengers with online booking. We waited for almost 2hrs and ended up having to take taxi.”

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Posted 2 years ago

“POOR. I nearly missed it .. as I was a few min early . Driver said that I should be there ten min before the depart time. As we drove along I was not alone as I saw many passengers running to get to the stop... Also having to book can't be guaranteed as plane's are often late esp at the end of the day.. So booking may not work . Also 2 hours wait is two long between. busses it used to be 30min.. All a poor service for the passenger.. That is my review. the service has got worse..Looks like you guys are being paid to keep us at home and not fly at all.. and of course to save the planet!”

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Posted 2 years ago

“The service is fine on board but it is so inconvenient that it no longer stops at Altnagelvin, meaning a taxi ride is required to get out with luggage to the Drumahoe park and ride.”

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Posted 2 years ago

Aircoach is rated 4.0 based on 19,249 reviews