Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.04

4.0 Rating 18,811 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked on line so nobody available to answer questions. No help with luggage and after my 77 year old husband had safely stowed ours and we had been driven to the next terminal we were told to remove everything and transfer to another bus.”

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Posted 1 year ago

“Our bus was half an hour late.”

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Posted 1 year ago

“Coach was late at airport”

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Posted 1 year ago

“Shocking prices and unfriendly customer service”

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Posted 1 year ago

“Travelled from Dublin to Derry yesterday on the 15.45 bus, we got on the bus which proceeded about 5 mins around the airport then told to offload and transfer over to another private hired in coach, got to Belfast and we were to told move again to the blue aircoach which was there waiting but before we got off, it was away. The 2 drivers concerned or should I say weren't concerned started debating who's fault it was when questioned, with the follow on driver saying he was going to get another bus and would be 2 minutes. We waited almost 20 minutes by which time we were totally disgusted and we just gave up and caught the 212 back to Derry which got us there 5 minutes quicker despite it's stops. This is a total disgrace and they need to get their act together, I often used the airporter from Derry to Belfast before and they delivered a 1st class service but I doubt if I will ever use Aircoach to Dublin again and certainly wouldn't recommend them in the near future.”

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Posted 1 year ago

“Good experience with the Aircoach level of service however the frequency and schedule is very limited for line 702 since Covid, starting 6am finishing at 8pm, every 2h. Many flights take off early morning and land late evening so this is not a sufficient service and the only option if you do not have a car is to take a taxi to Bray/Greystones. Is there a plan to return to Aircoah frequency every hour for 24h?”

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Posted 1 year ago

“Not sure about the service itself but the fact that they don't have a map of their routes on their website makes the service unusable for me; I have no idea whether or not any of the routes will serve my needs. This is pretty basic stuff. If they can't get this right it wouldn't inspire confidence in the rest of their services.”

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Posted 1 year ago

“I took the bus from Dublin to Belfast... I give two starts for the following reasons: There's no toilet. I was bursting the whole way, and it was damn uncomfortable. There was no table on the seats, so what if I wanted to use my laptop or read a book? It just wasn't comfortable. The wifi was constantly going off and on, and that was annoying, especially since I couldn't rely on my phone the whole time. Sorry, but the fact you go so far and don't have a toilet really peeved me off.”

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Posted 1 year ago

“Got to stop outside T1 at 7pm and asked when next coach to Sandyford would leave. Was told there should have been one at 7.25 but the coach had broken down and there now wouldn't be another till 7.55pm. After exploring our options my sister (who was outside T2)and I decided to wait till 7.55. Of course by 7.55 there was a big queue for this coach but I managed to get on at T1. Just before T2 stop the driver pulled in and counted the remaining seats. Then he sat down, drove off and skipped the T2 stop altogether. There were 13 seats free on the coach, I counted because my sister was stranded outside T2 along with a lot of very bewildered tourists. When they asked when the next coach would be they were told 'it runs every 15 minutes' by an Aircoach worker. He was either lying or didn't know what he was talking about because what I was told at T1 clearly indicated a half hourly service. Aircoach used to be a good service but looking at all the different routes within Dublin and to the likes of Belfast and Derry it's becoming increasingly obvious that you've overreached yourselves and your resources are spread too thinly. No announcements from the driver either apart from solo yell of 'city centre' at D'Olier st. Hope most of the passengers were locals!”

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Posted 1 year ago

“You WERE A wonderful service ! What’s gone wrong ??? Rude staff ; chaotic management ! Times changes on bus routes and buses are worn and dirty ! Now only going every two hours to Dun Laoighaire ! Very sad to have git so bad ! You won awards originally ! Now expensive to buy ticket !!! What’s happened ??? Get rid of rude staff ! And bad drivers !!”

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Posted 1 year ago

“Although I asked for a ticket to Killiney, the young girl manning the booth at 1730 sold me a ticket to Dublin. Then, she told me the wrong route number. The Dublin bound driver corrected the route number. The Dalkey bound driver luckily didn't charge the extra 15 euros on top of what I paid. However, perhaps for passengers who don't have mobile data as non-EU, a electronic ticketing booth instead of a person who can't be bothered to give the right info is much better.”

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Posted 1 year ago

“The bus was full of cans and bottles. The bus driver from Dublin city center to the airport didn't collect them. He seemed a bit impatient, he didn't open the luggage storage for a old lady until another customer came down to put his luggage. He kind gave up to the guy because he could not find the button to open it.”

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Posted 2 years ago

“I bought a return ticket online for 19 euro. Unfortunately, I miscalculated the return day and was a day late for my return trip. Despite the buses on both trips being nowhere close to full, I was told nothing could be done and I had to pay 17 euro for my return trip. I this was a bit lousy.”

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Posted 2 years ago

“Booked a return trip from Belfast to Dublin Airport. Outbound journey was fine, I had no complaints and I would give a 4 Star rating but, the journey back home was horrendous due to one simple problem. Air conditioning. My sister and I were FROZEN. Cold air was blasting out for the entire journey. This was late at night on the 10th April! Not exactly summertime and there was a need for heating on the coach, not icy cold air.”

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Posted 2 years ago

“Our flight was delayed for about 15 minutes and after arrival we were in a queue for customs. We made our way to the Aircoach pick up point and discovered it was already gone. I then tried to book to tickets for the next bus and there wasn't any available until 8.35 pm. We now have to travel into Belfast Bus depot and try and get a bus home even though we purchased return tickets.”

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Posted 2 years ago

“Made a mistake with return date and tried to change ticket days in advance and was told nothing they could do. Had to purchase an additional ticket. Terrible customer service.”

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Posted 2 years ago

“The vent that’s circulating air was filthy. The coach was too hot. The wifi didn’t work again. It never works”

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Posted 2 years ago

“The bus was very comfortable and clean but the service was under par. My plane was late so I missed my bus; instead of ensuring I would be put on the next, they sent me to the back of the line as a standby. When the bus finally arrived, we had to wait for a replacement because of some technical difficulties. Thankfully there was enough seats for everyone. Not sure I would take this bus again, especially since there is another for half the price that is just as comfortable.”

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Posted 2 years ago

“Ônibus velhos e sujos. Comprei bilhete ida e volta, sendo que no retorno o motorista não queria me deixar embarcar. Péssimo serviço.”

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Posted 2 years ago

“I travelled from derry to Belfast on aircoach it was a very uncomfortable journey the heat on the bus was to much I nearly passed out, I had to get up mid journey and ask the driver to turn it off, on my way back to my seat other passengers thanked me saying they wer feeling sick it so warm .”

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Posted 2 years ago

Aircoach is rated 4.0 based on 18,811 reviews