Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.04

4.0 Rating 18,797 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Coach over 30 minutes late, no apology from driver. First time using air coach in years but 30 minutes is too long a delay.”

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Posted 1 year ago

“Booked the 15.50 bus for today from Dublin airport to Belfast 5 weeks in advance for 10 people. We were in a queue waiting to board the bus and when our bus arrived, and after the passengers got off, the driver allowed us to put our bags on. So far so good. We stood and stood and stood not being allowed to board the bus. At 15.55 I asked the driver why he wasn’t letting us on the bus. He said that the guy who checks the tickets hadn’t arrived and that he was probably having his tea break. He said he checked the tickets with a scanner. Eventually he arrived in no hurry I might add. Along came another bus and he allowed people from that bus to get on our bus before us…no explanation! Then he started to check tickets without a scanner! This man (English accent) was abrasive and rude and made us feel that we were a nuisance. He was rude to 2 students in our party and also very rude to another man in the queue in front of us. Just awful. When we eventually got on the bus there was no Wi-Fi and no air conditioning AND we were 20 minutes late leaving. The bus driver never spoke a word to us the whole journey. We would have at least expected him to apologise for the late departure. It was not a good first impression of Ireland for 6 in our party. In fact it was extremely embarrassing.”

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Posted 1 year ago

“I had bought a return ticket but couldn’t use it on my way back to the airport because the bus was fully booked for following two hours.”

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Posted 1 year ago

Thank you for sharing your experience with us about Aircoach. We are sorry to hear that you couldn't use your return ticket when you were about to go to the airport. We appreciate you taking a moment to let us know about this issue. Can you please elaborate on what could have been done to make the situation better? We value customer feedback and want to make sure our customers have positive experiences when traveling with us.

Posted 1 year ago

“The bus stop I booked through your app was no longer in use. The signage informing me of that was so small I didn’t see it until 5 minutes to it’s booked departure so I had to race down to the next stop, which I got to just before it was supposed to leave. However it turned out the bus had left 5 minutes early! Myself and another passenger were left stranded.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know about your experience with Aircoach. We are really sorry for the inconvenience and disruption that it caused you. We initially received accurate information about the bus stop through our app, however it appears the bus stop you were directed to had been removed and the signage that was in place to inform passengers was too small. We very much welcome your feedback and would like to use it to make sure something like this doesn't happen again. Is there anything in particular you suggest we could do to make sure this doesn't happen again? We take this issue very seriously and would like to take necessary steps to fix this problem.

Posted 1 year ago

“Had put in wrong date for return journey Realised mistake Gave over 10 days notice Difference been date of one day Told me Had to purchase new set of tickets Would not change date. When I said airporter previous owners would have been helpful and understanding Was told well we are Air coach Totally unhelpful Certainly will not use again”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback about Aircoach. We appreciate your effort in bringing this to our attention. We apologize for the inconvenience caused to you in regards to the wrong date inputed for the return journey. We understand how difficult it may have been to get a new set of tickets. We would like to know how we make things better for you in such situations. Your opinion matters to us. We assure you that we value our customers and will always try to look out for their best interest. We truly regret not being able to help you on the date change for the return journey. We also understand your point of view that the previous owners might have been more helpful and understanding. We hope you will give us another chance and consider traveling with Aircoach in future.

Posted 1 year ago

“I tried to log in and had forgotten my password but your website gives no option to change the password (other than when you are logged in). I was also unable to re register as my email had been used. I booked with Translink.”

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Posted 1 year ago

Thank you so much for taking the time to share your feedback about Aircoach, Kyle. We truly appreciate you sharing your experience with us. We apologize for the frustration you experienced when logging in and not being able to reset your password, or to re-register as your email had already been used. We are sorry for the inconvenience this caused. To make sure that this doesn't happen to other customers, we are happy to look into ways that we can improve the website login process. Would you be able to help us here? If so, please let us know some more about the challenges you faced and what we can do to make things easier. Once again, thank you so much for taking the time to tell us about your experience. Your feedback is really valuable to us, and we look forward to hearing more.

Posted 1 year ago

“The bus was late, meaning I missed my connection. I understand this is beyond your control. I had built extra time into my schedule but this much longer than I expected. Your timetable doesn’t allow for people to alight with their luggage and board with luggage. Not satisfactory for an airport service. At least 3 minutes needed at each stop.”

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Posted 1 year ago

Thank you so much Cassandra for your review of Aircoach. I'm sorry that your experience wasn't the best - it's never pleasant to miss a connection. We value customer feedback and we'd like to use this opportunity to understand how we can do better. Could you tell us more about how the 3 minutes per stop would have been helpful for your journey?

Posted 1 year ago

“Arrived late, took much more than declared and I risked to lose the flight. It's slower, less comfortable and more expensive than the concurrency”

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Posted 1 year ago

Thank you for your honest feedback about your experience with Aircoach. We truly appreciate you taking the time to share your thoughts after the incident with the late arrival, extended travel time, and risk of missing the flight. We apologize for the situation that put your journey at risk and would like to learn more about how the experience could have been improved. Are there areas that you believe we should focus on most, such as making Aircoach faster, more comfortable, and more competitively priced compared to the competition? Thank you for your continued support as we work to improve our services.

Posted 1 year ago

“Was not impressed when they moved us from a comfortable bus with wifi to an absolutely packed charter bus with no wifi.”

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Posted 1 year ago

“The bus driver got confused leaving Cork abs took a very indirect route to find the M8”

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Posted 1 year ago

“Bus was half an hour late”

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Posted 1 year ago

“Could you have hired a ruder driver on the number 700 bus , leaving terminal 2 at 15.00 on the 4th June.? I live in Dublin but if I was a tourist , I would have had an obnoxious start to my holiday”

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Posted 1 year ago

Thank you for bringing to our attention your experience on board Aircoach’s route no. 700 bus from Terminal 2 at 3 pm on the 4th of June. We are sorry to hear that your experience was affected by a rude driver. We understand how unpleasant it would have been for a tourist at the start of their holiday. We take feedback seriously and would like to make your experience better in the future. Is there anything you would suggest we do to improve this? Looking forward to your response.

Posted 1 year ago

“If I’d another way of getting to airport I’d use it. This is second time I’ve had a grumpy driver with a less than warm attitude. It’s as if it’s an inconvenience to them that you’re getting on the bus. My driver today is also driving along the motorway with one hand holding the steering wheel and the other holding a coffee. Hardly safe driving”

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Posted 1 year ago

“Usually Aircoach is a fine service that I'd give 4 stars to. However on this occasion the Aircoach I had booked never turned up. After waiting 40 minutes for the next one, I ask the driver if I can use my previous ticket as the previous coach didn't turn up. "Don't be telling lies" is his response. What a rude response to a frequent customer that paid for a service that wasn't provided. At least I was able to use my previous ticket and should still make my flight. Otherwise it would be 1 star on this occasion. I'll be considering other options to get to the airport if this happens again or if your drivers customer service doesn't improve.”

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Posted 1 year ago

“Great sevice thanks yo all i chatted with im ur Belfast office. But major pronlem booking online poor poor bad sutuation harry h”

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Posted 1 year ago

Thanks for taking the time to share your feedback, Henry! We appreciate you letting us know about your experience with Aircoach's Belfast office, as well as about booking online.

Posted 1 year ago

“The bus was supposed to pick us (4 people) up at 8h45 am at our hotel in order to bring us to the meetup point. It never came, we had to take the taxi from the hotel to the location to get on the bus to go to connemara.”

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Posted 1 year ago

“The coach arrived 15 minutes late at Dublin airport...not acceptable given that morning traffic was light. Other areas for improvement: Driver should announce the airport terminal on arrival - tourists assumed that teminal 1 was first, not terminal 2. Driver should help remove luggage - passengers had to go inside the luggage hold to remove their bags. Perhaps our driver was new, however, he seemed very inexperienced.”

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Posted 1 year ago

“It's imperative to have a toilet room. Overall everything is good, but the fact that there is no toilet available makes the service ridiculous. Tiago”

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Posted 1 year ago

Thank you for your feedback, Tiago. We appreciate you taking the time to let us know about your experience and apologize for the inconvenience. We understand your concerns and are committed to providing our guests with an improved service that meets their needs. We do offer the alternative of a rest break either at Europa bus centre or Belfast international.

Posted 1 year ago

“Freezing cold”

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Posted 1 year ago

“Not running often enough, from Belfast int. if plane delayed it’s a 2 hour wait for next coach.”

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Posted 1 year ago

Thank you for taking the time to provide us with your feedback about Aircoach. We understand your frustration with the infrequency of running and the long wait for the next coach if the plane is delayed. We hope to change this in the near future. Again, we thank you for your time.

Posted 1 year ago

Aircoach is rated 4.0 based on 18,797 reviews