ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,336 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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194

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Replacement parts are available but the cost of the circuit board is about half of the cost of the original system that I purchased.”

Helpful Report

“I ordered a gate, but everything after placing the order went wrong. Tracking information was difficult to obtain from customer service, if I could actually get someone to answer. Gate delivered without gate panels or packing slips. After refusing delivery, it took weeks and multiple phone calls to get a refund. Even though the sale price would save hundreds over a custom build, I can not say I have faith, based on the numerous conversations with their inexperienced staff,that I would ever receive a complete, undamaged product.”

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“The AR2750 opens my roof to my telescope observatory very nicely for 1/6 the cost of observatory grade openers! This was a special installation of the opener but very successful. I am very pleased Aleko products!”

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“"Loved my new gate. Very well constructed "”

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“Great price, great service”

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“Excellent support”

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“just made it easy to install.”

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“Very poor quality of fabric. Fabric faded in a matter of weeks.”

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“Last year the controller on my 700w wind generator burnt out. I purchased a new one which only lasted three weeks. The wind at the time of each of the controllers burning out was not great perhaps about 25km per hour. I would not purchase another of your controllers.”

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“it worked the way it is designed to”

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“My new gate operator was easy to install and works very well. White lithium grease makes the operator stop squeaking and helps it to run smoothly. I live in a very dusty area so the white lithium is the bomb! and so is the operator. The staff was very nice about resolving a previous issue and helping me to facilitate the purchase of the operator.”

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“Great service, thanks!”

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“Got the job done”

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“I purchased a solar panel, then contacted sales about mounting hardware. They let me know which mount and explained how to order. I received it, it's too small for the panel, sales directed me to your technical department who now advise me they don't have a mounting bracket to fit my panel. This disappoints me that you sell the panels but not mounting hardware, and don't let your buyers know this prior to purchasing. I've burned a week getting this panel installed and I'm back to square one.”

Helpful Report

“They ask what went wrong, what didn't. First i ordered the gates and openers as package. the openers came and gates were being shipped. They set up delivery date never showed waited all day and then called said gates were damaged. Aleko told me they were shipped the trucking company would not deliver because of the damage.They shipped back to Aleko which took another week. I finally said i will come and get them myself. I took my truck and trailer to pick up and they could not find them. When they did locate them sitting outside they could not find hardware and posts. The box was destroyed and brackets were missing. You try calling there customer service forget it you will be on hold forever, and i mean forever and then they hang up on you. A coworker of mine recommended them and then he went through the same issues. The gates are cheap and mine were bent but did not find out until installed that they did not line up at top and bottom because of this. Horrible Horrible company to deal with. Do yourself a favor and stay away.”

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“Purchased Aleko gate opener and motorized awning 3 years ago and have been impressed with their durability and reliability. Sure tweaks and adjustments are needed but overall great value”

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“I liked the company”

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“"The products seem to be relatively well built, however with a little bit of extra thought, some of the brackets and mounts could be significantly improved, but in general they are good products., The other problem I have with the unit is cold weather usage, they are built supposedly to operate in Canada, but can't work in colder than -20C I believe, we have lots of places and dates that -20 is during the day when the sun is shining and -40 is possible. I have had to put a heater, under the opener to keep the opener operating in colder weather, I used a simple stick on oil pan heater that works very well.”

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“The staff at ALEKO were very helpful and kind. They have lots of options and helped me find what worked best for me and found the best price saving me money! My experience here was great! We'll worth the drive!”

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“The wait time to discuss my technical issue was long at times but always successful!”

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ALEKO is rated 3.9 based on 3,336 reviews