ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,267 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,267 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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Patti Bantam

Karl Schneller

Eugene DiGiacomo

ALEKO 5 star review on 4th December 2024

Eileen Sacks

183

Anonymous

Anonymous // 01/01/2019

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“Rudolf S help me get a replacement part for a piece that broke during install. He sent it out right away so I could finish my install as soon as possible. It was my fault, no questions, just got me what I needed to be greatly satisfied!”

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“Replacement canopy was a perfect fit. Had all the sleeves and tabs needed to fasten securly. Stitching is uniform and tight and fabric is good quality. Shipping was fast too. Very happy with this purchase.”

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“Warranty does not help. Customer Service was of no help. There products break or fail and they refuse to send replacement or any help. How does a company not trust or know there own products?”

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“The part was a perfect fit & it was received within a week.”

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“Product and delivery was very good; however I almost reported the charge as Fraud as it showed a few days later under a weird name Marina something and had no idea what it was, had to go through purchases with several outlets to confirm the charge 😂”

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“The gate looks great installed. Many complements. I only wish that there were another set of rubber rollers to give the gate more support when fully opened.”

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“slow,no way to tract order,product was acceptable”

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“good service on custumer service”

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“ruan smudge and strong easy to instal”

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“very good and fast technical service”

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“The awning covers were what I expected and arrived in good time”

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“Overall the product is nice and looks great! However, do not underestimate what it takes to construct and adjust! The attached images shows how the arms do not close in sync resulting in the middle arm protruding when the shade is closed. If someone can tell me how to fix that the rating on this will improve!”

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“Great product! Shipped perfect. The two most critical assembly details were missing from the instructions or YouTube.”

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“Customer service was on the ball and very helpful, I definitely will purchase aleko products in the future. They stand behind their warranty 100% Thank you Megan !”

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“I bought an inflatable hot tub and it failed in 30 days but they sent a replacement which I was able to use for a month but it has failed and now my warranty is out and product discontinued and no parts to repair AND they will provide nothing. So if you want an inflatable spa that you can get 30 days of usage then waste your money on one of these products. The reason for two stars is they admitted first tub had issues and replaced plus at least warranty does reply. Product isn’t worth purchasing”

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“Great company and great staff. Spoke to actual people when I had a question or concern. Looking online before I purchased, they looked to be one of the only options available for awnings. I took a chance figuring they must be a massive company in China. They behaved like a local company that still values its customers. The products were great and I am loving the addition of awnings to my deck.”

ALEKO 5 star review on 13th October 2022

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“Everything was delivered as advertised, and we are very pleased with the quality and workmanship of the product.”

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“Recently ordered the Oranges bundle and the window awning...very fast delivery after ordering. The oranges were very realistic and great for decor...the window awning I have not had a chance to install yet so hoping that will all go well.”

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“I already sent Aleko something regarding this. Aleko needs a boost in their design team, and a little better Quality Control team. I've had to redesign a few items from Aleko so far. I love the overall design of their products, and I certainly love their prices. This last item I purchased (poles) has an issue with the pin location on the poles. Once the floor ring was screwed to my deck the poles would not turn and lock. I had to shorten the pole bottoms. Relocating the pins would have worked also.”

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“Best customer service I’ve had in a very long time, Answer every question in a timely manner my problem was solved they went above and beyond for customer service I would definitely 100% recommend purchasing items from this company.”

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ALEKO is rated 3.9 based on 3,267 reviews