ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,284 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,284 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ELLEN M ASHLEY

Patti Bantam

Karl Schneller

Eugene DiGiacomo

ALEKO 5 star review on 4th December 2024

Eileen Sacks

184

Anonymous

Anonymous // 01/01/2019

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“ok, now my last review was not good and Aleko responded...only when I asked for a refund, not wanting their product, they ignore me again. It still shows "processing" I want me refund as I have been asking for two months now. SO Aleko's business strategy is take (steal) peoples money then ignore them as a course of business. DO NOT TRUSt OR BUY FROM THESE PEOPLE Robert Jones”

Helpful Report

Thank you for your review. I have checked your awning order and looks like it was cancelled. We are working on refunding it. Please be patient. Thank you

“This has now become my worst hobby. At least once a week I contact Aleko by complaining on a pulbic website otherwise they don't respond. Now they don't even responde on this website either. I sent in my videos, emails, pics, and phone records as requested. Spent my time hunting it all down. NO RESPONSE. STILL WAITING. JUST WANT TO GET MY MONEY BACK FROM YOUR INEFFICIENT AND USELESS CUSTOMER NOT CARE!!!!!!!!!”

Helpful Report

Thank you for your review. Im sorry you have experienced some service difficulties. Please send an email to sales@alekoproducts.com an email and we will be glad to assist you. Due to a big volume of calls and email these holiday days we have some delays on response, but we do as much as possible to have all of our customers assisted, Thank you for understanding ALEKO

“Ordered a gate opener motor which appears to be of pretty good quality although I have yet to install. Less than one month after I ordered, I noticed the price had dropped. The actual list price, not the price after promotions but the price before any discounts. Contacted customer service to see if they would refund me the difference since I was still in the 30 day return window. They said they would not and instructed me to return the item to receive any discounts which is not only inconvenient but a waste of time and money for both myself and their company. This was only after being on hold for 30 minutes trying to get a return authorization #, ultimately being directed to a customer service voicemail after repeated transfers. Then while chatting with an online representative the actual page crashed. Still need to get the authorization # before I can return the item. Super annoying, but really a bad business practice considering that it will ultimately cost Aleko additional time and money to handle this in this manner. It would behoove them to rethink this part of their business model.”

Helpful Report

Thank you for your review. Im sorry you arent happy with the price you get. Unfortunately, we never know when prices will go up pr down, its computer system working on that. If the customer have purchased a product with the price offered at that specific time- that is what he gets. In order to have the product cost you less if price dropped -you would have to return it and then reorder it again with the new price. Thank you for your understanding ALEKO

“I purchased a 3x5 pedestrian gate. The quality was good and the price was good. However, the drawings were mostly about the dimensions of parts and not about assembly or installation. Most of the assembly was straight forward but the self taping screws intended to hold the six pickets did not work so I drilled out the holes in the pickets. Also, the distance between the posts is critical to the install but it's hard to notice (39") in the drawings. I spent a lot of time trying to figure it out. Finally, the weakest design issue is the use of two piece posts. The gate will have movement due to the posts. If you torque the bolts holding the two post parts, you may almost get the movement to stop but it is not a good design.”

Helpful Report

Thank you for your review. I am so glad you are happy with your order ! ALEKO is working on instructions to have them better .We are doing as much as possible to have our customers satisfied . Thank you for doing business with us! ALEKO

“Customer service is just terrible-I would have been fired if I gave service like this. I could not reach anyone to ask about returning an order. My emails were finally acknowledged and what could have been accomplished in one email instruction from them, took many. The company address is Kent WA. But I wonder! The frustration is not worth anything, you think you might need from this company!”

Helpful Report

Thank you for your review. Im sorry you have experienced some service difficulties. Is there anything we can do to change your experience to more positive? ALEKO

“I order an awning from Aleko. I was told it was currently un- available but I said I would wait. That was Sept 25,2019. I have not heard a word as to progress on this and Emails on the order to Aleko have gone un-answered and phone messages ignored. I want my money back and they keep ignoring me. I want the product but their entire LACK of customer care with me has changed that. I would only recommend this company to an enemy I wanted to cause trouble for. they are horrible Robert Jones”

Helpful Report

Thank you for your review. Im sorry you are unhappy with service from ALEKO. Im here to make it right! I see an awning ordered is back in stock and we just need your confirmation on sending it to you. Please send an email to sales@alekoproducts.com or call (253)246-8222 and let us know if you still want it. Otherwise, we will cancel your order and will issue a refund. Thank you for understanding ALEKO

“Still waiting. Ridiculous.”

Helpful Report

Thank you for your review. We would love to hear back from you when your product arrives. Please let us know how it works.Thank you ALEKO

“It's been over a week. I've been waiting for you to review my emails.This is going on months and months Me emailingAnd just wait and wait…This is absolute customer - non service”

Helpful Report

Thank you for your review Im sorry, you have experienced service difficulties. Please call our customer service team at (253)246-8222 or send an email once again to sales@alekoproducts.com and we will be glad to help you. Please be aware that holiday overflow w/ orders and email causes delays in replying emails. However, we are doing everything possible to speed this up. Is there anything else I can do for you? ALEKO

“I have tried 3 times to get a response to question of which gate opener is best for my purpose. Using the email contact request form I have had zero response. I guess I will have to purchase somewhere that I can get support.”

Helpful Report

Thank you for your review. Im sorry this has happened to you. Please try giving our tech support team a call, Im sure it is the fastest way to get you answered. Their phone number id 253 246-8222 ext 3. I really hope this will be resolved fast for you. Thank you for your patience ALEKO

“Im sure the products are nice - however the after sales customer service are uninformed and supervisor hung up on me - this is not at all to be expected of a merchant/customer relationship - and EVAN has never returned my call - only static emails - use caution S Rich ( Myrtle Beach, SC)”

Helpful Report

Thank you for your review, Im sorry our customer service team didn't do good job for you! I will make sure Evan knows about your inquiry and he will return your call ASAP. Thank you for your patience ALEKO

“This is becoming more and more ridiculous.I have told you at nausea as I have for tech people and sales people that I've contacted and contacted video and photo etc. etc. etc.… I have already contacted aaliaya And have no satisfaction. I sent her videos, Photos, I've connected and reconnected, I want to stop this and stop this nonsense. Read my emails”

Helpful Report

Thank you for your review. We will go over your emails and will do the best we can to have you satisfied. Im really sorry for these hard times with your product. I hope it will finally get resolved in your favor. Thank you for your patience

“Obviously my complaint was not even read.I have called that number you supplied, I have emailedThat address you supplied.I am done it dozens of times.As I wrote this is been going on for monthsI've connected and reconnectVariousPlugs. I have video tape, I have sent photos, I've been on the phone for hours and hours and hours.And by not being clear? I don't want to speak to anyone anymore I want you to take your product backAnd return my money simple as that.”

Helpful Report

Thank you for your review. Im really sorry to hear that! I understand how frustrating it can be with defective parts/products. I can also recommend you to contact out technical support lead Aaliaya. Her email is aaliaya.cooper@alekoproducts.com . I hope she will be the one who can resolve this issue. Thank you ALEKO

“Gate opener - It hasn't worked since I opened it. I have spent hours and hours on the phone, emails, video taping and taking photos and they can't fix it. They have replaced parts a few times. It's taken months. I do not want to spend anymore time on this but it is past the refund date. (I had it unopened during a reno for a few months). Now I am stuck either eating the money spent or continuing wasting my time connecting and disconnecting, trying and waiting. I'm exhausted and I can't get a response from supervisor or anyone. Ugh!!!”

Helpful Report

Thank you for your review Im sorry, you have experienced product issue. I understand its so frustrating when something doesn't go the way we expect it. Please call our technical support team at (253)246-8222 ext 3 or send an email to tech@alekoproducts.com and we will be glad to do as much as possible to resolve this issue. Is there anything else I can do for you? ALEKO

“I bought a 10 Ft motorized awning. very happy it looks and operates great. Only draw back were the directions for assembly of the motor. Thankfully I was able to find a video on the motor assembly on line. not a job for the amateur.”

Helpful Report

Thank you for your review. Im glad you are happy with your order. It is awesome you found out how to assemble the motor . Thank you for doing business with us! ALEKO

“Get MORE sales help!!! I have been on hold now for more than 25 minutes trying to add something to my order! Very frustrating. Also, website has too many pop ups. I can not figure out how to get the "reviews" pop up out of the way so I can see the site more clearly.”

Helpful Report

Thank you for your review. Im sorry you had to go thru some frustration with your order. Please try calling one more time to our customer service team at (253)246-8222 or send an email to sales@alekoproducts.com and we will be glad to assist you ! Sorry once again for long wait times on the phone. Thank you ALEKO

“Do you have a inflatable personal trainer costume for adults only in stock today.”

Helpful Report

Thank you for contacting ALEKO Yes, we do have an inflatable personal trainer costume for adults available in the store for pickup. Thank you ALEKO

“I purchased a new gate opener and it failed after just three weeks. I have been communicating with them for almost another three weeks and still do have the repair part. Aleko even wants me to be their mechanic and tear my brand new sliding gate opener apart to replace the part which is VERY excessive. I will never buy another gate opener from Aleko again.”

Helpful Report

Thank you for your review Im sorry, you have experienced product issue. Please call our customer service team at (253)246-8222 and we will be glad to help you. Sometimes some product replacements take a little longer than usual, but we still help our customers with everything possible.Is there anything else I can do for you? ALEKO

“Hey nice site. You seem like a hard working company, Im sure you do well. What if you had even more sales or customers, would you be able to keep up? We direct people that are interested in your products / services to you. Discover how we can increase the visitors to your business: https://roiconsumer.icu/up?=reviews.io Allison 361 Southwest Drive Suite #731 Jonesboro, AR 72401 Not the right commercial message for you? All good, we don’t' want to bother you, please opt out here: https:/roiconsumer.icu/unsubscribe.php?site=reviews.io”

Helpful Report

Thank you for contacting ALEKO. We will keep in mind info you have provided. Thank you ALEKO

“This is the worst company I have every ordered from. After screwing me on my product for months and them saying they sent. Has anyone ever talk to a manager??? They are always in meeting or on vacation. I will let MasterCard deal with them at this point as the are misleading me and purposely screwing me at this point. I would say to never order from them.”

Helpful Report

Thank you for your review Im sorry, you have experienced product or service issue. Please call our customer service team at (253)246-8222 and we will be glad to help you. Managers are available for help also. Is there anything else I can do for you? ALEKO

“Had everything I was looking for. Maria had great customer service, answered all my questions.”

Helpful Report

Thank you for your review. Im happy our customer service team could help you with your issue. Thank you for doing business with us. ALEKO

ALEKO is rated 3.9 based on 3,284 reviews