ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,301 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,301 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ELLEN M ASHLEY

Patti Bantam

Karl Schneller

Eugene DiGiacomo

ALEKO 5 star review on 4th December 2024

Eileen Sacks

184

Anonymous

Anonymous // 01/01/2019

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“I'm actually writing about their customer service. I ordered a push mower that was their 12" version. I received an email from them that it is back order and won't ship for 2-3 months. I called the number and spoke to customer service. They gave me the option to upgrade to the 16" version for the same price. Great service.”

Helpful Report

Thank you for your review. Im happy our customer service team could help you with your issue. Thank you for doing business with us. ALEKO

“DO NOT BUY Aleko products. Purchased a sauna..pieces not cut to size, heater turned on for about 5 minutes, turned off, and will not turn on even after hitting the rest buttons and unplugging from the wall as per the instructions. Wrong instructions provided with the shipment. Tried online customer support- no help....not even close to knowledgeable about their product. They told me to send an email to customer support and that they would get back to me within 24 hours, emailed twice- no response. Called customer support, no answer and had to leave a message. Even tried sales- no answer.”

Helpful Report

Thank you for your review. Im really sorry you have experienced product and service difficulties. Please send an email to brandi.kelch@alekoprducts.com and we will get back to you asap. Accept our sincere apologies for having you wait to receive this reply. Also you can try calling to our customer service team once again at 253 246-8222 or send an email to sales@alekoproducts.com. Thank you fro understanding. ALEKO

“I ordered the DIY chicken coop CKR10X7PR. When I received this the box was damaged, many parts were missing and I cannot use it. I can't even find the gate parts to purchase and finish putting this together. The quality was not what I expected at all. This item should not be purchased. It is what appears in the advertisement.”

Helpful Report

Thank you fro your review. Im really sorry for this issue that have happened to you. Please send an email to natalyat.aleko@gmail.com , include your order number, pictures of damaged product and damaged packaging. Also include a little explanation of what has happened and we will help you with a replacement of damaged product. Also, you can give us a call at 253 246-8222 to have this issue resolved over the phone. Thank you for your patience. ALEKO

“I ordered a cover for my awning back in Sept. 2019. I can't get an answer as to when I will be receiving this. However, they had no problem charging my credit card back in Sept. So they have had my money for 6 months and my awning was unprotected during the winter months.”

Helpful Report

Thank you fro your review. Please accept our sincere apologies for having an issue receiving your product. Due to COVID-19 we have our products stuck on the way to our warehouse and we cannot send them on time to our customers. However, we are trying our best to have them all sent on time, when it is possible. Thank you for buying from ALEKO , we are glad to have you as a customer. ALEKO

“I purchased 3 Awnings about 2 years ago and the fabric has faded from Green to almost brown on the Sun side of them. I'm very disappointed. Otherwise, they work great.”

Helpful Report

Thank you for your review. I am sorry your awning fabric has faded over time. We sell fabric replacements on our website. Please visit alekoproducts.com to see the variety of colors we have. Is there anything else I can do for you? Thank you ALEKO

“I ordered an ALEKO awning from Wayfair last April and the arms are simply destroyed by no more than 10 mile an hour winds I called multiple times and emailed multiple times as well since it is under warranty and I have received nothing in return--NO Call or email!!!! Horrific Customer support and service. This product is not worth the money spent and aggravation it has cost”

Helpful Report

Thank you for your review Im sorry, you have experienced product issue. Please call our customer service team at (253)246-8222 or send an email to sales@alekoproducts.com and we will be glad to help you. If you can't reach the sales email, please send an email to brandi.kelch . Is there anything else I can do for you? ALEKO

“I can't decide what was worse, the quality of the sauna or the tech support (or lack there of). First off, there were no instruction manuals to assist in putting the product together, just a brochure of the other saunas the offer. I spent over a week with customer support trying to figure out how to get a manual. On multiple occasions I was told it would be emailed to me. But also that it would take three days to do so. Finally, after deciding to try to do it myself, nothing about the kit made sense. Pieces didn't line up or stay together. And several pieces cracked or broke simply by trying to assemble them. I highly recommend that no one ever buys anything from this company.”

Helpful Report

Thank you for your review Im sorry, you have experienced product issue. Please call our technical support team at (253)246-8222 ext 3 or send an email to sales@alekoproducts.com and we will be glad to help you. Accept our sincere apologies once again. Is there anything else I can do for you? ALEKO

“I was told I was going to 65% discount then when about to order a maximum of $150. Beware false marketing..”

Helpful Report

Hi there, Our Winter Deals Sale is "Up to 65% Off". Everything is on sale, but the 65% Off is on select products. Our Clearance section is an extra 40% Off already discounted items, making discounts up to 65% Off+. So sorry this felt misleading. We have sale details stated on the front page and in our emails.

“BEWARE buying anything from Aleko -- they have a terrible return policy! I purchased a luggage set that has a "diamond" pattern, which turns out to make it unsuitable for durability and therefore defective as traveling suitcases. The product is a failure in both design and function. I contacted customer service with this complaint, along with pictures, and still they they want to charge a 15% restocking fee along with shipping costs. I find this to be bad business and will not be making a purchase from them again. I recommend anyone else think twice as well before making a purchase here.”

Helpful Report

Thank you fro your review. Im really sorry you aren't satisfied with your product. Is there anything I can do to change your experience to more positive.? I would love to be helpful. You can send an email to sales@alekoproducts.com or give us a call at 253 246-8222 Thank you ALEKO

“Don't buy from this company. It took 2 months to get my chicken run and half the pieces were missing.”

Helpful Report

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Thank you for your review.

“Ordered two carport vinyl covers in October, since then have received 3 tracking numbers item shipped , 4 back order notifications and today have been told items again have not shipped and won't ship now until mid-March (from overseas to them ?) due to Chinese New Year???? Credit card was charged day of order, no one should have to wait 5 1/2 months for a order to arrive. Robert Rupp”

Helpful Report

Thank you for your review Im sorry, you have experienced product issue. Please call our customer service team at (253)246-8222 and we will be glad to help you with cancellation of an item. Is there anything else I can do for you? ALEKO

“Customer service Rep Jamila was rude, evasive and a terrible personality. Their tracking communication is terrible. Poorly run I think.”

Helpful Report

Thank you for your review. Im sorry you have experienced stuff unprofessionalism. We will work on this problem. If you need any other assistance, please contact us via email sales@alekoproducts.com or give us a call at 253 246-8222 and we will gladly help you with anything you need. Thank you ALEKO

“I've had my gate for a couple of years and I just love it.”

Helpful Report

Thank you for your review. I am so glad you are happy with your order ! We are doing as much as possible to have our customers satisfied . Thank you for doing business with us! ALEKO

“Aleko is the worst company that I have ever dealt with. They only shipped one of the three items that I ordered, and when I called to notify them of the mistake they apologized and said that they'd ship the missing items. In about 30 minutes I receive an email from Aleko which is a thread of an internal conversation between their employees. They have decided that "I need to fill out a form & take photos of what's missing"!! They want me to sign it stating that I am honest and not stealing!! Then they want to file a missing package claim with FedEx to get them to pay for losing a package that was never sent!! I called & emailed back to get this all straightened out. They sent a notice saying that they shipped and include a FedEx tracking number. I check the tracking number for a few days & it shows that they never received the package! So, I contact Aleko again to complain & to cancel another order for a product that is on backorder. They just sent a generic BS reply again!! I'm contacting my CC company & posting this review EVERYWHERE> STAY AWAY FROM ALEKO”

Helpful Report

Thank you for your review. Im sorry you have experienced some service difficulties. I know there is thousands of times when shipping companies lose our packages, however we make mistakes too. We apologize for them and trying to do as much as possible to resolve the problem. If yours hasnt been resolved still - just give us a call at 2532468222. Is there anything we can do to change your experience to more positive? ALEKO

“They post what they want to. Run from this company”

Helpful Report

Thank you for your review Im sorry, you have experienced product or service issue. Please call our customer service team at (253)246-8222 and we will be glad to help you. Is there anything else I can do for you? ALEKO

“BEWARE....Terrible company and even worst products.Customer service....wait...they have NO customer service,or at least anyone that will resolve your problem.I purchased 3 items for my Sauna (Clock,Thermometer,Bucket-Ladle)...2 were useless out of the box,and the other broke a week later.$100 down the drain and a learning experience...DONT DO IT AGAIN.>!!”

Helpful Report

Thank you for your review Im sorry, you have experienced product issue. Please call our customer service team at (253)246-8222 and we will be glad to help you. Is there anything else I can do for you? ALEKO

“ok, now my last review was not good and Aleko responded...only when I asked for a refund, not wanting their product, they ignore me again. It still shows "processing" I want me refund as I have been asking for two months now. SO Aleko's business strategy is take (steal) peoples money then ignore them as a course of business. DO NOT TRUSt OR BUY FROM THESE PEOPLE Robert Jones”

Helpful Report

Thank you for your review. I have checked your awning order and looks like it was cancelled. We are working on refunding it. Please be patient. Thank you

“This has now become my worst hobby. At least once a week I contact Aleko by complaining on a pulbic website otherwise they don't respond. Now they don't even responde on this website either. I sent in my videos, emails, pics, and phone records as requested. Spent my time hunting it all down. NO RESPONSE. STILL WAITING. JUST WANT TO GET MY MONEY BACK FROM YOUR INEFFICIENT AND USELESS CUSTOMER NOT CARE!!!!!!!!!”

Helpful Report

Thank you for your review. Im sorry you have experienced some service difficulties. Please send an email to sales@alekoproducts.com an email and we will be glad to assist you. Due to a big volume of calls and email these holiday days we have some delays on response, but we do as much as possible to have all of our customers assisted, Thank you for understanding ALEKO

“Ordered a gate opener motor which appears to be of pretty good quality although I have yet to install. Less than one month after I ordered, I noticed the price had dropped. The actual list price, not the price after promotions but the price before any discounts. Contacted customer service to see if they would refund me the difference since I was still in the 30 day return window. They said they would not and instructed me to return the item to receive any discounts which is not only inconvenient but a waste of time and money for both myself and their company. This was only after being on hold for 30 minutes trying to get a return authorization #, ultimately being directed to a customer service voicemail after repeated transfers. Then while chatting with an online representative the actual page crashed. Still need to get the authorization # before I can return the item. Super annoying, but really a bad business practice considering that it will ultimately cost Aleko additional time and money to handle this in this manner. It would behoove them to rethink this part of their business model.”

Helpful Report

Thank you for your review. Im sorry you arent happy with the price you get. Unfortunately, we never know when prices will go up pr down, its computer system working on that. If the customer have purchased a product with the price offered at that specific time- that is what he gets. In order to have the product cost you less if price dropped -you would have to return it and then reorder it again with the new price. Thank you for your understanding ALEKO

ALEKO is rated 3.9 based on 3,301 reviews