ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,284 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,284 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ELLEN M ASHLEY

Patti Bantam

Karl Schneller

Eugene DiGiacomo

ALEKO 5 star review on 4th December 2024

Eileen Sacks

184

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been charged twice for a product I did not receive! Worst customer service I've ever dealt with!! Please save your self the frustration and do not buy from Aleko”

Helpful Report

Thank you for your review. Im sorry you have experienced a product and service issues. Your order 10225411 is going to be shipped out today and the other cancelled order has been refunded 4/24/2020. You should have received a refund on your account by today,however, if you do not receive it today, please send an email to sales@alekoproducts.com or give us a call at 253 246 8222 and we will take care of this. Please accept our apologies this the inconvenience this has caused. ALEko

“ALEKO® SGM01 Heavy Duty Hand Press Professional Grade Grommet Machine Hand Eyelet Press Hole Punch Tool with 5 Die Sets (#0, #1, #2, #3, #4) I received this item today, which is great. I put it together and the paint on the machine is great, solid all-around without any drips or anything rough on the bottom of the press, and when I press down with the lever it works smoothly and without any real trouble. The only reason I gave this a three-star, however; is for these reasons: The #1 Die for 8mm and for the #3 Die for 11mm grommets are warped or dented JUST slightly, which makes them stick fairly often when I press down on a grommet, I will get in contact with them over this. Their communication was non-existent...? I paid for the press and dies on Sunday, and on Tuesday I sent them a message asking why the payment had not been accepted on their end. They did not respond except to accept the payment the next day and send me an email stating that they had shipped my parcel, thankfully with a tracking number. I value communication with businesses I purchase from, it gives me insight as to whether they actually care about their customers and this alone dropped them a bit in my opinion since I followed their reviews stating they had excellent communication... Overall, the grommet press is a nice tool, and I don't regret buying it, but I will see how things go with any further communication before I buy from them again.”

Helpful Report

Thank you for your review. We really appreciate your feedback. ALEKO values its customers, so we are doing as much as possible to have them satisfied. Please send an email to our customer service team at sales@alekoproducts.com or give us a call at 253 246 8222 so we can deeply check on your issue and help with as much as possible. Thank you for your patience ALEKO

“what are your hours of operation? it is not posted on your website. i called yesterday .. new Aleko inflatable 160 gallons square type started leaking from hose pipe leading to motor heater on outside of jacuzzi at bottom, underneath jacuzzi. don't know if its the hose or the connection of hose inside motor! Can you fix it..if i connect with you to return it and you can send it back to me please??? you don't have anymore of these jacuzzis in stock! We need it to work asap! only used it 3 times 15 min each time.. just took it out of box assembled it last Wed April 29th 2020. worked great until Sat night.. all night leaked from max water fill line to min water fill line.. all out onto our courtyard walk way off our patio!!! we are not looking to drain water that way either.. I just ordered a sump pump but it hasn't arrived yet! and i ordered all the ph test kit and chlorine items to care for this jacuzzi and I ordered a different foam float thermal cover cause its easier to maintain this way due to the dimensions on our patio.. which the jacuzzi fits edge to edge on !”

Helpful Report

Thank you for your review Im sorry, you have experienced an issue with your Jacuzzi. We are open 7am-6pm Mon-Friday and 9am-1pm on Weekends. Please call our customer service team at (253)246-8222 or send an email to sales@alekoproducts.com and we will be glad to help you. Thank you for your patience! ALEKO

“They are good products, and the workers and employees work very hard!”

Helpful Report

Thank you for your review. I am so glad you are happy with your order and our team! We are doing as much as possible to have our customers satisfied . Thank you for doing business with us! ALEKO

“I got a hot tub on Nov 28,2019 and by Feb. it had three leaks. I had made the patches and every thing was fine a couple of weeks then it started leaking a lot . Contacted ALEKO and they said that a service tec. would call me shortly and that was two weeks ago. I would hate to have to wait very long.”

Helpful Report

Thank you fro your review. I am really sorry you have experienced a product issues. If technical support team hasn't reached you as of yet, please give them a call at 253 246 8222 ext 3 or send an email to tech@alekoproducts.com and they will assist you with this issue. Please accept our sincere apologies once again. Thank you for your patience. ALEKO

“no one retruns calls i have been trying to get a replacement prop for a trolling motor or at least have someone tell me where to go. its been a couple weeks no response they have terrible reviews all over amazon”

Helpful Report

Thank you for your review. I am really sorry you have an issue reaching us out. Please call us at 253 246-8222 or send an email to sales@alekoproducts.com and we will be glad to assist you with your need. Thank you for your patience ALEKO

“Best prices, great quality products. Also thank you guys for such professional customer service. Planning to come back to buy Boat when recreation areas will be opened back.”

Helpful Report

Thank you for your review. I am so glad you are happy with our team and our company in general! We are doing as much as possible to have our customers satisfied . Thank you for doing business with us! ALEKO

“Super patient! I was on a call with Isaiah a few days ago because I had an issue with the awning frame I got but it turns out I was just installing it wrong and he was very patient with my dim-witted brain... He helped guide me over the phone and fix the mistake so I didn't have to pay someone to fix it!!! Saves me lots of money so I'm a happy camper!”

Helpful Report

Thank you for your review. Im happy our technical support team could help you with your issue. Thank you for doing business with us. ALEKO

“Hi, we bought a lot of products from ALEKO, chicken coop ,boat sauna, fire pit ,cover , trampoline, awnings ,christmas tree, battery lights,solar lights,vacuum , hose, I love all these products , very good quality and I still use it”

Helpful Report

Thank you for your review. I am so glad you are happy with our products and our company ! We are doing as much as possible to have our customers satisfied . Thank you for doing business with us! ALEKO

“Purchased our sauna and some other products here! Good quality, friendly and polite customer service. Will be back to buy a patio furniture later, they have very cute models.”

Helpful Report

Thank you for your review. I am so glad you are happy with your order and our team! We are doing as much as possible to have our customers satisfied . Thank you for doing business with us! ALEKO

“Found out about this company few years ago when I was searching for chicken coop, throughout the years I have bought more items which I am satisfied. Absolutely in love with ALEKO hot tub, especially after a long work day. Most recent purchase is a boat, great quality and easy to use. I love this company for great various products and they always have discounts and promotions running.”

Helpful Report

Thank you for your review. I am so glad you are happy with your order and our company in general! We are doing as much as possible to have our customers satisfied . Thank you for doing business with us! ALEKO

“Great local store that offer outdoor products. Love theirs gazebos and they have actual steam saunas for sale indoor and outdoor ones. Customer service was awesome and with local pick up even got some discount.”

Helpful Report

Thank you for your review. I am so glad you are happy with your order and our company! We are doing as much as possible to have our customers satisfied . Thank you for doing business with us! ALEKO

“Customer service is great. The prices are awesome! Easy returns! Definitely great place to shop for great prices!!!”

Helpful Report

Thank you for your review. I am so glad you are happy with your order and our company ! We are doing as much as possible to have our customers satisfied . Thank you for doing business with us! ALEKO

“I was surprised ALEKO company has a wide spectrum of the products for the home. You can find awnings, gates and gate openers, seasonal décor, pet products, chicken coops, saunas, hot tubs and many other things to improve your living space inside and outside. Affordable prices, great customer service, all my questions regarding products have been answered.”

Helpful Report

Thank you for your review. I am so glad you are happy with our company ! We are doing as much as possible to have our customers satisfied . Thank you for doing business with us! ALEKO

“The best driveway ever! I definitely can advise this company. The customer service team is on the top!”

Helpful Report

Thank you for your review. I am so glad you are happy with your order and our team! We are doing as much as possible to have our customers satisfied . Thank you for doing business with us! ALEKO

“Ordered a motorized awning. It was delivered very fast and the quality was great. Definitely, will buy again from them.”

Helpful Report

Thank you for your review. I am so glad you are happy with your order ! We are doing as much as possible to have our customers satisfied . Thank you for doing business with us! ALEKO

“Very happy with the purchase of gazebo. Very good price and quality. Staff is very friendly.”

Helpful Report

Thank you for your review. I am so glad you are happy with your order ! We are doing as much as possible to have our customers satisfied . Thank you for doing business with us! ALEKO

“Great products and service! Love the team!”

Helpful Report

Thank you for your review. I am so glad you are happy with your order and our company! We are doing as much as possible to have our customers satisfied . Thank you for doing business with us! ALEKO

“:) They're awesome!”

Helpful Report

Thank you for your review. I am so glad you are happy with your order ! We are doing as much as possible to have our customers satisfied . Thank you for doing business with us! ALEKO

“Very fast shipment, awning replacement fabric was a darker than the picture. Fit perfectly and very easy to install even though the mechanism was not an Aleko brand. If and when this replacement fabric needs replacement I would not hesitate for a second to re-order from Aleko. Thanks for the great service.”

Helpful Report

Thank you for your review. I am so glad you are happy with your order ! We are doing as much as possible to have our customers satisfied . Thank you for doing business with us! ALEKO

ALEKO is rated 3.9 based on 3,284 reviews