ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,301 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,301 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ELLEN M ASHLEY

Patti Bantam

Karl Schneller

Eugene DiGiacomo

ALEKO 5 star review on 4th December 2024

Eileen Sacks

184

Anonymous

Anonymous // 01/01/2019

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“can not leave messages mail box full very poor experience web site they said days ago send e mail pics. can not. Will not do any thing again with this company. A big run around holes in fabric on awning can not return to wallmart. A BIG THANKS”

Helpful Report

Thank you for your review. Please accept our sincere apologies for this issue. I do not know which email address you have used, however, please send us an email to sales@alekorpoducts.com with photos of the damage and your order number,so we can find you in the system. Our team will gladly help you to resolve this issue and make you satisfied with the purchased product. Thank you for your patience and understanding. ALEKO

“Ordered a sun shade around april 13th, it's now may 26th and my item has not been delivered. There is no answer at customer service, no response to emails, and the chat help is obviously not on site as they cannot help either. I also bought a driveway gate, control box, actuators, photo-eyes, solar, battery, etc. I've been through 4 control boards in about 3 years and my gate has not worked consistently for more than about a month over that time. Both actuators have failed as well (limit switches). I've wasted so much time and money, it's unbelievable!”

Helpful Report

Thank you for your review. Please accept our sincere apologies for this issue. Looks like FedEx has damaged your package in transit and it is returning to us. We have created a replacement order for you and it was shipped today . Please check your email for tracking details. Thank you for your patience and understanding. ALEKO

“Had a few questions so I gave them a call. Had the pleasure of working with Joel and she was very pleasant and helpful. Great customer service. Thank you.”

Helpful Report

Thank you for your review. Im happy our customer service team could help you with your issue. Thank you for doing business with us. ALEKO

“Had a few questions so I called Aleko and spoke with Joel. She was kind and very helpful. Great customer service. Thank you, Adana”

Helpful Report

Thank you for your review. Im happy our customer service team could help you with your issue. Thank you for doing business with us. ALEKO

“So, I had a very simple question about an awning I was thinking of purchasing. I tried the chat feature on the web site, emailing them directly. I called several times to only get connected to a voicemail box. Nobody has responded to me in over a week. If this is the level of customer service I can expect from this company, then I'm glad I found out before I spent hundreds of dollars on a awning. What if I had an issue with my purchase, wanted help, make a return? Looks like I'll be shopping elsewhere for my awning.”

Helpful Report

Thank you for your review. Please accept our apologies for the delays on replies. Unfortunately due to the high volume on calls we have longer wait times. We appreciate our customer's patience and understanding. ALEKO

“Have been trying to contact a person to discuss the heater mounting for the Sauna since March, it is now late May - does this company really exist??? The heater mounting instructions direct us to mount the heater in a way that is non-compliant to the heater's mounting minimums. This is dangerous and would void our insurance claim if something happened. Do Not Buy From This Company - something is not right here.”

Helpful Report

Thank you for your review. Please accept our apologies for this issue. We are always open to help our customers with anything they need. Please contact our technical support team by email tech@alekoproducts.com or by giving them a call at 253 246 8222 ext 3 and will gladly assist you. We accept your patience and understanding. Thank you! ALEKO

“out of stock on near everything on this website. non sense. very hard to source privacy fencing mesh in Canada and US companies charge outrageous shipping rates”

Helpful Report

Thank you for your review. Please accept our apologies for this inconvenience. Unfortunately, due to the COVID-19 pandemic, many of our shipments have been delayed on their way to our warehouse, which cause many products to be out of stock for a while. Please be patient with us, we are trying to get this running as soon as possible. We appreciate your understanding. ALEKO

“Maria was very helpful with explanation of products Accessories And availability”

Helpful Report

Thank you for your review. Im happy our customer service team could help you with your request. We are doing as much as possible to have our customer's satisfied! Thank you for doing business with us. ALEKO

“I bought an Aleko 13x10 half-cassette awning in sand color from Wayfair last month to go over our back deck. I installed the product just as prescribed, which wasn't too bad. The instructions could have been better, but Youtube videos made up for the deficiencies. I love the idea behind the awning, but it is well less than sturdy and strong in design and manufacturing. The cassette portion is well-designed, but the arms leave a lot to be desired. They seem very weak for the load they are expected to bear. I am not overly pleased with the product quality. To add to my dismay, I purchased the support poles to offset some the strain due to the cantilever design. They are cheap as well. The first few days I had the poles, one of them retracted, leaving the awning all the way extended without extra support. It is just a matter of time before the awning breaks while fully extended. I would not buy this product again. I went with it because of its awesome price compared to other awnings. In the end, I guess you get what you pay for.”

Helpful Report

Thank you for yur review. Im sorry you aren't satisfied with the product you have purchased. Our awning have 1 year limited warranty, which means if it brakes within this period - you can always ask for replacement on any of the broken parts. If you will need our assistance - please give us a call at 253 246 8222 or send us an email to sales@alekoproducts.com and our team will gladly assist you. Thank you for your time ALEKO

“My wife and I purchased a 20’ half cassette awning and it was the biggest mistake we’ve ever made. When we received the item it was damaged beyond use. I contacted Aleko and was informed by Dax they would send another immediately. We never received it! I filed complaints with the Better Business Bureau and the financing arm for their products, Bread and they responded by sending another awning made up of damaged, mismatched, pieces. This is the worst business in this U.S.of A!!! Stay clear and save your money. There is no honesty among thieves and Aleko is a den full of them !!!!”

Helpful Report

Thank you for your review. Please accept our sincere apologies for having issues with your order. We can assure you we never send used product to any of our customers. If something came damaged - we can always replace it for you with no additional cost on your end. Please send an email to sales@alekoproducts.com , include your order number ,photos of the damage ( so we better understand what needs to be replaced) and briefly explain what needs attention. Also, you can give us a call at 253 246 8222 and one of our customer team representatives will gladly assist you. We really appreciate your patience and understanding. ALEKO

“Before placing my order on Aleko website I spoke on the chat with Levi. I asked him several questions about several items. After making sure with him all my itens were comparable I placed my order on May 2nd. My order was delivered on May 8th. 2 items were missing from my order. 2 Gate remote controls. I contacted Levi and he told me he was going to send the remotes. Days later I followed up and he told me the remotes were back ordered. I checked on the website and the remotes were not back ordered. I contacted Levi again, he said it was his mistake the remotes were not shipped out yet and actually the remotes were discontinued, not back ordered. He said he would send a different remote. I still dont have any confirmation of shipment. Also, I ordered a gate opener and a set of extra racks, all based on Levi information about items being able to function together. The extra racks I ordered cant be used with the racks that come with the gate opener. I tried to exchange the racks, but Aleko wants me to pay retail price for shipping instead of providing me a shipping label and deducting shipping cost from the refund. Retail shipping cost is $59 dollars (the cheapest I found) and the rack were $52 dollars plus tax. I told them that this is bad business and a way to make sure nobody returns them anything. I am willing to pay the shipping cost of they generate the label, with their system, with business shipping cost (about $10). They said if they generate the shipping label it is the same as them paying return shipping. I told them it is not the same as they can take the shipping cost out of the refund. I had paid someone to come install the gate opener and I was unable to get it done, but I still have to pay their minimum fee to come out.”

Helpful Report

Thank you fro your review. Please accept our sincere apologies for such inconvenience! We do care about our customers and if there is mistake on our end - we are glad to resolve it. Unfortunately I was not able to find an account with email address provided here, so could not check the issue deeper, however, I am glad to assist you with this issue! Please send an email to brandi.kelch@alekoproducts.com include yur order number, so we can find you in the system and then we will be able to help you resolve this misunderstanding. I really appreciate your help and patience. ALEKO

“I bought a garden hose from them via rakuten.com. Hose broke within first 10 uses but they only have 3 month warranty on hose. Customer service didn't return voice messages or emailsmand a customer service rep hung up after I requested conversation transcripts of the interaction. Awful product and customer service. Do NOT buy from them u bless you want to be prepared for months of headaches.mifmyoumdol check on the warranty and get everything in writing because 3 the company does not stand behind their products.”

Helpful Report

Thank you fro your review. Please accept our apologies for this issue. Unfortunately, if the warranty period is over, we cannot proceed with warranty replacement. We are glad to assist you if you have any questions, just call us at 253 246 8222 or send an email sales@alekorpoducts.com. Thank you for your understanding ALEKO

“Phone and customer service is nonexistent. I tried to exchange an item and they want me to pay retail price for shipping instead of providing shipping label and deducting from the refund. That makes impossible to anyone to return anything as shipping will cost as much or more than the item bought while paying retail price for shipping. Business pay very little shipping if compared to regular retail price. Plus, before placing my order, I made sure I spoke to someone and asked about what items would be compatible with the gate opener I was buying. Ordered all items following sales person direction. Rack is not compatible with original rack that comes with the opener. I wont be able to use it, and I wont pay more for shipping than I paid for the rack to ship it back. I tried to contact them in several ways. No luck.”

Helpful Report

Thank you for your review. We apologize for such inconvenience! Aleko is able to assist you with this issue. Brandi from our company will contact you soon, also you can send her an email to brandi.kelch@alekoproducts.com and she will gladly help you to resolve this case. I really appreciate your patience! ALEKO

“After assembling the 20 ft awning and extending it out for the first time, I find a sticker on one of the bars say do not use in the rain! Nowhere in the advertisements and instruction manual does it say anything about don't use in the rain. I live in western Washington and it rains here, a lot. I feel like I was deceived, tricked and lied to. I gave it an extra star because it works pretty good for shade.”

Helpful Report

Thank you fro your review. Please accept our apologies for this inconvenience. Our awnings are made to protect from sun and from light rain. We want to make sure our customers keep their product with extra care to have it serve them long time. I'm glad you are happy with the product in general and I hope it will last you very long time. If you have any questions or concerns - please call our customer service team at (253)246-8222 or send an email to sales@alekoproducts.com and we will be glad to help you Thank you ALEKO

“I was looking at a product and I'm new to this company. I clicked on the chat, waited about 30 seconds, and I am probably exaggerating the time, I looked back and it said oops we missed you! send an email! It was not a very long time at all!! I guess I was the unfortunate customer to get an ADD customer service rep.!! I just wanted a couple of questions answered about something I wanted to purchase! Now I have to wait for an email? Everyone knows that an answer from an email takes at least 24hours! Thank you, I will move on now to the next company, until I find one with employees that are respectful and not impatient!”

Helpful Report

Thank you for your review. Please accept our sincere apologies for the delay in response. Unfortunately, due to COVID-19 pandemic we are limited in employees and most of us work remotely to minimize the spread of the virus. If you have any questions or concerns - please send an email to sales@alekoproducts.com or give us a call at 253 246 8222 and one of our customer team representatives will gladly assist you. We really appreciate your patience and understanding. ALEKO

“The instructions sent with the awning are not clear nor are they correct. Worst instructions ever!!!!!!! product was great, but after spending many hours correcting what the instructions did not tell me I was really hesitant on sending it back.”

Helpful Report

Thank you for your review. Im sorry, instructions weren't clear enough for you. We'll keep on working to improve and get better. If you need any assistance with installation, you can reach our technical support team at 253 246 8222 ext 3 or send an email to tech@alekorpoducts.com. Thank you for understanding and for your patience ALEKO

“AMAZING CUSTOMER SERVICE. I talked to Dax in the customer service department and was very nice and efficient even though I was cancelling my order.”

Helpful Report

Thank you for your review. I am so glad you are happy with our team ! We are doing as much as possible to have our customers satisfied . We hope to have you back as a customer . Thank you! ALEKO

“Have been charged twice for a product I did not receive! Worst customer service I've ever dealt with!! Please save your self the frustration and do not buy from Aleko”

Helpful Report

Thank you for your review. Im sorry you have experienced a product and service issues. Your order 10225411 is going to be shipped out today and the other cancelled order has been refunded 4/24/2020. You should have received a refund on your account by today,however, if you do not receive it today, please send an email to sales@alekoproducts.com or give us a call at 253 246 8222 and we will take care of this. Please accept our apologies this the inconvenience this has caused. ALEko

“ALEKO® SGM01 Heavy Duty Hand Press Professional Grade Grommet Machine Hand Eyelet Press Hole Punch Tool with 5 Die Sets (#0, #1, #2, #3, #4) I received this item today, which is great. I put it together and the paint on the machine is great, solid all-around without any drips or anything rough on the bottom of the press, and when I press down with the lever it works smoothly and without any real trouble. The only reason I gave this a three-star, however; is for these reasons: The #1 Die for 8mm and for the #3 Die for 11mm grommets are warped or dented JUST slightly, which makes them stick fairly often when I press down on a grommet, I will get in contact with them over this. Their communication was non-existent...? I paid for the press and dies on Sunday, and on Tuesday I sent them a message asking why the payment had not been accepted on their end. They did not respond except to accept the payment the next day and send me an email stating that they had shipped my parcel, thankfully with a tracking number. I value communication with businesses I purchase from, it gives me insight as to whether they actually care about their customers and this alone dropped them a bit in my opinion since I followed their reviews stating they had excellent communication... Overall, the grommet press is a nice tool, and I don't regret buying it, but I will see how things go with any further communication before I buy from them again.”

Helpful Report

Thank you for your review. We really appreciate your feedback. ALEKO values its customers, so we are doing as much as possible to have them satisfied. Please send an email to our customer service team at sales@alekoproducts.com or give us a call at 253 246 8222 so we can deeply check on your issue and help with as much as possible. Thank you for your patience ALEKO

“what are your hours of operation? it is not posted on your website. i called yesterday .. new Aleko inflatable 160 gallons square type started leaking from hose pipe leading to motor heater on outside of jacuzzi at bottom, underneath jacuzzi. don't know if its the hose or the connection of hose inside motor! Can you fix it..if i connect with you to return it and you can send it back to me please??? you don't have anymore of these jacuzzis in stock! We need it to work asap! only used it 3 times 15 min each time.. just took it out of box assembled it last Wed April 29th 2020. worked great until Sat night.. all night leaked from max water fill line to min water fill line.. all out onto our courtyard walk way off our patio!!! we are not looking to drain water that way either.. I just ordered a sump pump but it hasn't arrived yet! and i ordered all the ph test kit and chlorine items to care for this jacuzzi and I ordered a different foam float thermal cover cause its easier to maintain this way due to the dimensions on our patio.. which the jacuzzi fits edge to edge on !”

Helpful Report

Thank you for your review Im sorry, you have experienced an issue with your Jacuzzi. We are open 7am-6pm Mon-Friday and 9am-1pm on Weekends. Please call our customer service team at (253)246-8222 or send an email to sales@alekoproducts.com and we will be glad to help you. Thank you for your patience! ALEKO

ALEKO is rated 3.9 based on 3,301 reviews