ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,336 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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194

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY FROM THIS COMPANY!!! I bought a large order of blinds. Three of them need to be exchanged. I have contacted them numerous times over the last THREE WEEKS and have yet to receive any help. Their customer service is atrocious!!!!”

Helpful Report

Good day, Shannon. After researching your compliant, I found that one of the blinds contained a manufacturer defect. We sent a RMA for that and have already ordered a replacement. The other two blinds you wanted to exchange because you ordered the wrong size. We simply explained that you are responsible for shipping for those two. Once we receive them, we will gladly refund you. In the meantime, feel free to order the correct size while they are still in stock. I do apologize that you had to attempt to contact us more than once. We are a small, privately-owned company who was hit hard by COVID-19. We are trying hard to increase the size of our customer service department while remaining compliant with state regulations around social distancing in the workplace. Thank you for elevating your concerns.

“I bought a 16' x 10' retractable awning last year and was skeptical when I bought it as the price was very reasonable, a fraction of the cost of some other brands, I have used my awning a lot over the last year and it works great, a friend and I installed it and it did take us a couple of days to put up but it works great, my only slight complaint would be that the valance has faded some, but in all fairness it does face west so it gets a beating from the sun, I can always reverse the valance when it fades a lot, also I was looking at The Aleko site at replacement awnings as I plan to buy the same material to put on a Pergola I am planning to build and a new awning is only $89.00 for a 16' x 10'. I would suggest the motorized version as to hand wind would get very tiresome.”

Helpful Report

Thank you for taking the time to share your experience with ALEKO! I'm thrilled you have gotten so much enjoyment from your awning. We work hard to keep our overhead down and pass along those savings to our customers.

“We bought a motorized awning. Took 8 hours to put up and we are good at stuff like this. Then it hung 32 inches instead of 24 max. Then when we went to open it a bolt came flying out. We decided to return it. Worst customer service ever. Sent 3 emails , no response. Called 5 or 6 time. Finally got through and was told I had to pay shipping to send back then never sent the return sticker. I don’t think they had any intention of taking it back. DO NOT BUY ANYTHING FROM THEM! This is so Unfortunate we were so excited before it got here”

Helpful Report

Hello, I researched your complaint and found our communication. I'm sorry your found the awning difficult to install. As stated in our shipping/return policy, you are responsible for return shipping when you simply change your mind. I am sorry you feel this is unfair. Our products are priced very low in comparison to other vendors and we offer free shipping. We do ask that our customers share in the financial responsibility for returns when situations like this arise. I do understand it has been difficult to contact us. We are doing our best to keep employees safe with social distancing. Because we are a small, privately-owned company, our office is also small. Please accept my apologies. If you would still like to return the item, let me know and we'll work something out.

“Terrible customer service!!!! Purchased a $4K door. Once installed for 6 openings, the weld book at the hinge on the frame. Asked for a replacement as well as the expense to REINSTALL the door as it is 10 feet in the air and lift is needed. Konon at Aleko suggested an amount for reinstallation. This amount was a bit less than what was qouted. I asked for the extra amount to make us whole. He then backed out of that statement and now will not pay for any of the reinstallation. I was on the phone with his supervisor. She is stating Home Depot has my money they don't, Aleko can not give me money for the reinstallation. When I stated that made no SENSE as Home Depot paid them for the door. She verbally walked around that statement. I then asked to talk to her supervisor. Her supervisor refused to talk to me and had this person reiterate there is nothing more they can do. When I asked to talk to another individual in charge she stated that there is nothing more they can do for me and hung up call. This is a business that NO ONE should support. They do not stand behind the quality issues their product causes!!!!!”

Helpful Report

“Worst Customer service. I was put on hold so many times and never got an answer. The 3 times they answer my calls they were not able to solve my issue. I ordered a 20x10 awning in May 23. The website had it in stock but a couple of weeks later I got an email saying that they were out of stock and that I would get my product around Mid-End of June. Today, July 21, I still haven't gotten my order. Today I actually got to talk to one of their representatives when I called at 7am and they told me it would not be in stock until august 14 at least. When I tried telling her I just want it to cancel my order, she just hang up on me. I got charged on May 23 but I have not gotten my order yet. Once again, I order the 20x10 awning when their website had it "in stock".”

Helpful Report

Good day, Mr. Jiminez. Thank you for taking the time to share your thoughts. I am terribly sorry for the delay in shipping your awning. We experienced several set backs with our suppliers who were unable to staff their warehouses due to COVID-19. I see by looking at your order, you were given a 15% discount for the inconvenience. The good news is that your order has shipped! We received our container yesterday and were able to fulfill over 500 other orders for awnings. I was unable to find any calls in our system from the phone number on your order, meaning I was unable to verify the call in which was disconnected. We take customer service very seriously and would not allow that to continue if we were aware. Thank you again for the opportunity to serve you.

“Worst customer service, ordered 3 awnings supposed to be the same color and style. Got 3 different awnings. Called customer service several times, on hold for hours, would get to #2 in the que and then would be forced to leave a message. NO call backs, no response to emails.”

Helpful Report

“We ordered a (drive way ) gate mid June and agreed to a “two week” back order. Mid July came and went and no notice, no update, no emails, no messages, no texts- nothing! Frustration does not even begin to describe the situation. We have spent Over a $ 1000+ on supporting columns and lights in anticipation of a secure gate... no such luck... no such gate! Perhaps it is not surprising that Aleko had no problem or delay in accepting payment in full, blatantly ignoring our countless messages and emails begging for any information. DO NOT order from this company unless you have no expectation of reasonable service!”

Helpful Report

“Purchased the Motorized Retractable RV Awning - 20 x 8 Feet - Brown Striped. Package arrived on time. Awning looks great but the installation was brutal! Directions are in broken English - difficult to interpret. They don't tell you exactly how high on the travel trailer to install the main bracket arms so I had to guess and caulk holes due to errors. To install the fabric to the cylinder you need 3 people and hope you don't tear the fabric when getting the fabric in the slot with your own tool. For the cost of this thing you'd think they would provide such tool. The main bracket arms are held with bolts and washers the size of a dime - not too safe as they cloud pull right out of the walls with any kind of wind or water weight pressure so I fabricated metal plates to the inside the travel trailer walls to provide for holding strength.”

Helpful Report

Thank you for taking the time to share your experience. I'll forward your concerns around the instructions to our product manager for review.

“Ordered an outdoor 8 person barrel sauna online May 19. Got an email it was back ordered May 27 and there was a 3 month wait. I immediately replied to cancel order as that was an option provided. No reply. They don’t answer phones nor return calls. File a dispute with bank and they dragged it on providing FAKE tracking id’s. But wait, didn’t you say it was out of stock - now magically you ‘shipped’ it. AVOID AVOID AVOID! Fake scam company that doesn’t operate legally, lawsuit waiting to happen, I may be the first to start a class action. Stay away!!!!! Fraud Company!!!!!!!!”

Helpful Report

Good day, Lily. I apologize for your frustration. I assure you we are not a fake scam company. We are a small business in Kent, WA. We are experiencing a tremendous increase in volume and due to COVID, severely understaffed. I have forwarded your cancel request.

“Your reply: Hello. Thank you for sharing your photos. I wish I was responsible for FedEx and had control over the way they handle our packages. It is your responsibility to package your shipments properly. A wooden support board should have been taped to the length of the aluminum nose piece. The original shipment was damaged due to poor packaging. I also wish shipping delays weren't a part of our everyday life due to COVID-19. You told me 3 days - FedEx ground from Washington takes longer than 3 days. You did not expedite the shipment. What I can do, and what I will continue to do is stand behind our products and offer you another replacement. Kind of hard top up an awning without all the parts - So YES send me another nose piece. I saw several email conversations between you and my customer service team. Simply reply to one of those if you decide you'd like to try again. It may take as much as 3-5 days for us to get to the email but we will make this right.”

Helpful Report

Oh no, Campton! I am truly sorry for the experience you have received! I’m glad you reached out to us on this. Please contact our customer service for a resolution. Our phone number is 833-926-2323 and our email is hello@aleko.com Thank you, ALEKO

“I ordered a rv awning for my camper. It took 7 days to get it ( shipped from Washington state to New York State) understandable!!! When I rec’v it it was the wrong item. Took three days and four different people in customer service to get a return shipping label!! Meantime, they shipped a replacement— 7 days latter I rec’v ANOTHER wrong item !!! And the second of two packages in the shipment——. I never did rec’v it . No idea what happened to it !!! Nor do they !! Second wrong shipment went back—- I ll take a full refund and do my business elsewhere !!!”

Helpful Report

Good day, I am sorry for your experience. I see you dealt with two of my customer service agents. We will try to track down the second package with the courier and have Manny follow up with you. Thank you for bringing this to our attention.

“Well they shipped me a new front bar because the original one got damaged in shipping. The replacement front bar was damaged worse than the original one. Told me it would be 3 business days for this replacement - took a week. Sent picture of the new damage front bar - now waiting for a reply. Seems like they really don't have much of a customer service department.”

Helpful Report

Hello. Thank you for sharing your photos. I wish I was responsible for FedEx and had control over the way they handle our packages. I also wish shipping delays weren't a part of our everyday life due to COVID-19. What I can do, and what I will continue to do is stand behind our products and offer you another replacement. I saw several email conversations between you and my customer service team. Simply reply to one of those if you decide you'd like to try again. It may take as much as 3-5 days for us to get to the email but we will make this right.

“Ordered an awning on June 26th 2020. Said it would take 3 to 5 days. Well it,s now July 17th 2020.and have received nothing! They sent an email on July 7th saying they had trouble processing payment. They actually took more than the price said when we ordered. Gave a number to call them. Waste of time can not get to talk to anyone. Emailed them they replied automated saying some one would reach out to us. Nothing! Now July 16th someone left us a message to call them back. Did this to no luck. No it says customer centre closed till August. Stay away from this company. Worst customer service I have ever experienced. Stop using Covid as an excuse.”

Helpful Report

Good day Cheryl. I apologize for your frustration. We are doing our best to answer each and every call we get. I was able to find record of the person who was helping you and have asked her to follow up with before the end of the day.

“Up date on previous review: after posting my negative review WOW got an email right away. I was told that the RV awnings would be about another 2 weeks, so why didn’t I know that when I placed my order. So, I emailed back to cancel the order and requested a FULL refund. According to their advertisement the order can be cancelled before its shipped, which I fall into this category. I’m sure based on other reviews this will be a nightmare. Will see!”

Helpful Report

Hi Gary, your order was cancelled and a full refund was processed yesterday. I'm sorry we could not meet your timeline.

“ALEKO awning arrived boxes damaged. Hardware missing! Paid installer two day and it is not working because the frame is bent. Product looks like returned item and just shipped out to me! Tech support has not answered their phones two day and I am left with damaged product! Helpppp!”

Helpful Report

Hello, I have asked the tech you were working with to follow up with you again. We will be in touch in 3-5 days.

“Terrible experience with Aleko. Purchased my awning in June. While instructions weren't very clear, I managed. Within two weeks I noticed one side faded really bad. I took pictures and sent in to Aleko (first I tried calling three times and disconnected three times after long wait each time). It has been two weeks now and they replied twice in that time giving me a complete runatound. At no point have they honored their product warranty. They seem to just put you off. I wish I never bought it!!!!!”

Helpful Report

“Once it is paid for you can not get questions answered, can not read a poorly printed manual and navigating the site for answers is a headache.”

Helpful Report

Hi Robert, I would be happy to send you a new manual. They are also online. You can find them by navigating to the bottom of our page, under Site Map, click on Product Manuals.

“Ordered the 8x2' window awning. Was delivered in a very timely manner, simple to install and a very great value to my home. Planning to order another two when their inventory becomes available.”

Helpful Report

Wow! I'm so glad we were able to take good care of you! Thank you for sharing your experience for others to know. Please reach out to us if you have any questions or concerns. Thank you, ALEKO

“Aleko sent me the incorrect order, argued with me in regards to my order.... I even sent pictures! Customer service is garbage! Had to file a BBB claim to get a response from them.... and a month later here I am still waiting on the original order I paid for”

Helpful Report

“I want to update my earlier Aleko review. After working with their agents, we were able to sort everything out and I want to commend them on helping. The customer service went from zero to 100, very happy with Aleko now.”

Helpful Report

Wow Nick! I'm so glad we were able to take good care of you! Thank you for sharing your experience for others to know. Please reach out to us if you have any questions or concerns. Thank you, ALEKO

ALEKO is rated 3.9 based on 3,336 reviews