ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,336 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,336 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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194

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First I asked for install instructions. They sent me the wrong ones that had a longer rail. I moved my sidelight due to this and it did not need to be moved so now i have a hole in the side of the rig. The "correct" instructions came in Chinenglish and also had the incorrect dimensions. Fortunately I was smart enough to put together the pieces on the ground and adjust the rails as necessary. It was about 1/2" off on the overall Center to center. When i did get installed, the motor does not work. I have been going back and forth with customer service for 3 weeks with no resolution. I currently have a working manual shade but it is a workout. The customer service has been absolutely terrible. I understand having some delayed response with the current situation but come on!”

Helpful Report

Hi, Thank you for reaching out to us with your concerns and issues. I truly apologize for the inconvenience this has caused you as this was never our intent. I wanted to let you know that I have created a new order for you. Unfortunately, the RV motor is out of stock, we are expecting a new shipment to come in towards the middle of October to late October. Once available, we will ship it out right away for you. We thank you for your patience with us. As always, stay safe and have a great day!

“Working via email was challenging when trying to determine if the 10 X 8 awning replacement would work with my existing Perma Systems retractable awning. However, they assured me it should and I could return if it didn't. Well it did work and looks fantastic. Prompt shipping and delivery. The only minor issue was they shorted be one piece of spline of the correct size. No big issue, as I just re-used the original one.”

Helpful Report

Hello, Thank you for your review. We appreciate your concerns and ideas. Please let me know if you have any questions or concerns. Thank you, ALEKO

“Ordered a 3000 dollar driveway gate relieved it damaged and missing half the order and the customer service refuses to refund my money fix the damages or give me my missing parts been communicating with them for atleast a month and have gotten literally no where”

Helpful Report

Hi Frederick, Thank you for expressing your concerns with us today. I would like to apologize about the delay in response that you have been receiving. I was taking a look at your order and I see that it is currently being worked on by our LTL team. I will get them to expedite a resolution for you and give you a call back as well. If this handling is not sufficient, can you tell me what you would like us to do. Thank you!

“this is my second Aleko 20' by 10' awning... it is excellent product... Recently I replaced our 12' long awning with 20' Aleko awning... (first 20 footer I've installed @ our cottage years back).. Very good installation manual which in my case must be read only to find screewups after installation... lol... Installed extra steel cable guidance on both side to keep awning from flapping on windy days... works like a charm... Thank you Aleko for very good product and affordable price... and no, I am not paid by Aleko for good review, just a satisfied customer...”

Helpful Report

Thanks Dan! That's amazing! I'm so glad things worked out well for you. It was a lot of hard work but we did it together! Thanks for trusting us! Any thoughts on what we can do to make this even better for you? We love working with you! Thank you, ALEKO

“Bought a product, have tried to contact them at least a dozen times. Once you buy they will fall off the face of the earth. No way to contact. Tried email, no answer. Tried leaving messages, never a return call. Buyer beware.”

Helpful Report

Hi Patricia, Thank you for taking the time to reach out to us with your concerns. Due to the higher volume of calls and emails, we are trying our very best to get back to everyone. We apologize about the delay you have been experiencing. If you can give me your order number and issue you are having I will personally look into it for you. Thank you!

“Order date: 08/09/2020 Order#: 8514 Ordered one DIY Steel Dual Swing Driveway Gate Kit - ATHENS Style - 13 x 5 Feet with Pedestrian Gate - 3 x 5 Feet As of 08/24/2020 = 15 days after, the order still has not been shipped (ALEKO promises 24 to 48 hours shipping in its website) ALEKO doesn't have any person attending the Call Centre, and sending an email to them as the Voice Menu suggests is useless. This company should be shutdown...”

Helpful Report

Hi Hernan, Thank you for expressing your concerns with us. I was taking a look at your order and I see it has been placed under AVS. We can happily assist you in fixing this issue and getting the item sent out to you right away. I will have one of our reps reach out to you right away to fix this issue. Thank you!

“Box came in destroyed and taped shut. Weeks of trying get replacement parts and still nothing. Finally get someone on the phone and now they want an exact parts list missing. That should have been figured out weeks ago”

Helpful Report

Hello Travis, Thank you for taking the time to reach out to us and expressing your concerns. We apologize for the condition the item has arrived in, the items leave our warehouse brand new and it may have been damaged in transit. If you are able to provide an order number to us, we can call you back right away to get all the parts you needed. Thank you!

“I brought a retractable Awning from this company. I was really outraged about the poor customer service that I received. So If I buy a product as a customer from you I shouldn't have to contact you about parts of the product that I didn't receive three times. When the product was sent out I should have received everything that comes with it to install it properly the first time. You should know your product and what goes with it. The customer should not have to go through this. If you are going to sell your product on any platform site you should know what goes with the product so that the customer can properly install it. I will never buy from this company again, it was the worst online experience I have ever had. Sincerely, G.B.”

Helpful Report

“Price &delivery were fine but missing the 2 remotes! The xtra remote I ordered was in an envelope with the opener”

Helpful Report

Oh no, Jon! I am truly sorry for the experience you have received! I glad you reached out to us on this. Please contact our customer service for a resolution. Our phone number is (833)926-2323 and our email is hello@aleko.com Thank you, ALEKO

“SCAM SCAM SCAM! Do not buy from this company!!! They are thieves at worst and practice false business practices at best. Look at all the poor reviews. See my review below. Have I received the replacement blind? NO. Have I received my refund, despite the fact that I KNOW they received the return. I have the FedEx confirmation to prove it. I have contacted this company THIRTY TIMES to try to resolve this. The COVID excuse is BS. First rule of business is don’t sell what you can’t service. My next step is a complaint with the BBB and to reach out to the plethora of unhappy customers to explore a class action lawsuit. This company needs to be exposed for what it is. Take your hard earned money elsewhere.”

Helpful Report

“I placed an order for an item in stock. I have waited months for Aleko to ship it. After pushing customer service for a reply many times, I have been rplied that it is shipped. Only to find that it is not. Asked for shipping details, with no answer.”

Helpful Report

Hi Erik, Thank you for reaching out to us with your concerns. I do apologize for the delay you have received in getting the item to you and the lack of response from us. I was taking a look at your order and I see that it has been delivered. If this handling is not sufficient, can you tell me what you would like us to do? Thank you!

“Zero response on the phone or via email. I keep calling and emailing - nothing. Bought 2 of the same item - Roll out awning fabric. They sent only one and it is the wrong colour. Wish I saw these reviews before I bought. Worst (non-existent) customer service ever.”

Helpful Report

Hi, Thank you for sharing your concerns with us. I was able to find your order and I see 2 fabrics were sent out to you. Please let us know if you have received them. We apologize for any inconvenience this has caused you. Thank you!

“Bought this in March 2020 and bubble jet and heater button do not work. Both buttons are totally worn down. I did all the troubl shooting and then some and spa does not work. Alot of money for something that didn't last. Emailed them over 4 times, no response and been on hold for over 45 min and so conveniently got cut off. garbage do not buy ... Never responded back to me yet. Contacted thru phone and email. I only gave it one star because could not give 0 stars.”

Helpful Report

Hi Linda, Thank you for bringing this issue to our attention. I apologize for any inconvenience this may have caused you. I see your order is from WayFair and WayFair requires for you to contact them about parts. After reading the email chain I see that WayFair has sent you the parts you needed. Please let me know if you have any further concerns. Thank you!

“Terrible customer service. No way to contact anyone. They won't answer the phone at all, so you can't speak to anyone. Installation instructions are very poor and amigious. Can't get my brand new awning motor to work properly, and can't get any information on how to adjust limit settings. Instructions aren't clear and don't help. Motor may be broken, but I can't get in touch with anyone to try to troubleshoot, fix, or return. Awning also arrived with dents in one of the arms.”

Helpful Report

Hi, Thank you for taking time to reach out to us about your concerns. I was able to locate your order and I see that a new frame has been sent to you. Did the new frame end up working for you? I apologize for any inconvenience this has caused you. Please let us know if you have any more questions. Thank you!

“Purchased a hot tub. Sent me the wrong color. But I choose to keep it. Used hot tub maybe 6 times in under 3 weeks and the heater has stopped working. 3 weeks. Still waiting to hear back from my call and email. That was a lot of money for only 3 weeks of use. Says heater is running but temperature has been steadily dripping for days. Very very disappointed.”

Helpful Report

Hi Noelle, Thank you for reaching out with your concerns. I apologize for the inconvenience this has caused you. Looking into your order, I see there was replacement parts issued to you. I hope this fixed the problem you are having. Please let us know if there are any more concerns you have. Thank you!

“Absolutely the worst customer service , I've been trying for weeks to get an update on my order. They do not answer the phone, emails or are online. I have to believe with the pandemic they are closing their doors.”

Helpful Report

Hi, Thank you for taking the time to reach out to us. We apologize for the delay in responses. Our call and email volume is currently very high and we are doing our best to reach back out to everyone. If you are able to, please call us at 833-926-2323 and we will try our best to answer your call. Also, if you are able to give me your order number, I will reach out to you. Thank you!

“Apparently the only way to get a response from this company is to write a bad review. So here’s mine. My wife bought me 2 rolling gate operators for my birthday. I installed them, Turned them on, and realized they won’t operate correctly. The instructions are horrible and all i need is tech support to help me get them going. But nobody answers emails or phone calls. So I guess I have a $ 700 paperweight.”

Helpful Report

Hi Nick. Thank you for taking the time to reach out to us. I apologize for the experience you have been having with us. I will have one of our technicians call you back ASAP. I hope this will resolve the issue. Thank you!

“Terrible customer service. We ordered a motorized awning and it took 2 months for it to be delivered. It was finally delivered and a week later another frame and motor were delivered. When we tried to call the company, you aren't allowed to talk to anyone. You have to do all the correspondence through email. I emailed them and they sent labels to send them back. Never even offered an apology for the mix up, it was just....here are the labels to sent it back. Never even said, thanks so much for letting us know and not keeping it. We will never buy from them again.”

Helpful Report

I sincerely apologize for the lack of professionalism you experienced. Without an order number, name or email, I cannot find out who you dealt with to address this issue but appreciate that you took the time to share your feelings. Thank you. We are training new agents and need this type of feedback to improve our Customer Service.

“Such incredible customer service. They have gone out of their way to provide replacement pieces when needed. And I absolutely love my pergola! Looks and function. Second year with it”

Helpful Report

Thank you for sharing your experience with ALEKO! We are working hard to hire and train new staff to meet our increased demands in all departments. I appreciate your feedback and will locate the person you dealt with to share your positive thoughts.

“Whithin 2 mo. the fabric color was gone”

Helpful Report

Thank you for taking the time to share your concerns. I apologize for your frustration. We will elevate your feedback to the manufacturer in an effort to improve the product. In the meantime, please consider utilizing the Warranty policy.

ALEKO is rated 3.9 based on 3,336 reviews