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ALEKO Reviews

3.9 Rating 3,317 Reviews

95 %

of reviewers recommend ALEKO

Company Reviews

Product Reviews

3.9

Based on 3,317 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

ali.marks@alekoproducts.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 28th April 2024

Guillermo De La Garza

ALEKO 5 star review on 28th April 2024

ALEKO 5 star review on 28th April 2024

ALEKO 5 star review on 26th February 2024

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd September 2023

166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aleko Sent us damaged parts with our awning. They sent replacements at our request, but the replacements were also damaged. Aleko now refuses to send parts again, claiming our warranty has expired.”

“Victor from Tech support was very nice and helped me with my problem immediately. Really happy with his attitude and his service.”

“There customer service is great every time I call. Very nice and polite.”

“i dont think theres enough room in here for how im feeling even though i made a computer mistake.i ordered a control module for my little blow up spa and after placing order i had seen that i mistakenly ordered 2 instead of just the 1 i needed in about a minute i e-mailed your company and im sure you have some sort of off line ordering dept.she told me i could just not accept order when delivered and it was delivered by mailman and i was at work.so could not have refused it.if these things are all ordered by computer all it takes is ordering dept to fix up mistake by computer.anyways i went to post office module still in packaging it was shipped in not even opened and it cost me a additional 12.00 to ship it back to you WOWnow i have to wait approx 10 days to get my visa credited???when all this can be done by computer at time of sale..customer service huh??i will think twice about another order i know im just a small fish in your big pond of customers but why all the hoops for such a simple mistake???this is the age of computers the order girl had ALL my information at her fingertips and now i play the waiting game on your end i just got the 2 pkgs today and had to run to the post office and return the 2nd one i mistakenly ordered .very disappointed customer....Brad if you NEED any more of my info for the return please contact me asap...thank you”

“This was a great product.. Professional”

“Got an answer from an email question in an hour about a replacement remote. Thanks Samantha !”

“Terrible!!!”

“el producto llego golpeado, ademas faltaron todas las piezas que unen las partes, no hay buena atencion al cliente, y me costo toldo 10x20 electrico 1290$ no es barato... salio muy caro ahora me piden pór las piezas faltantes 890$ .....”

“I have found ALEKO a very responsive company to their customers' needs with a solid product and good service follow-up.”

“The Item i have order 1xMotor and Gear box assembly for sliding Gate Opener AC1500/AR1550, I have order the wrong one, the gear on my AR1550/AR2450 will not fix on the AC1500/AR1550. My gear has 16 teeth with not slot key. The motor AC1500/AR1550 on the shaft where the gear goes shaft have a slot for a key to hold the gear in place. My motor doesn't have that type of shaft. So, it doesn't fix. So requested a return and a refund. unless you have the motor AR1550/AR2450 I 'm willing to exchange and pay the difference Thank You”

“Great service from Viktor. He got to the root of our problem and provided a solution. Perhaps we could have solved our problem if the trouble shooting suggestions had been included with the initial installation instructions. Kudos to Viktor for caring enough to source those out. After much frustration and money spent, our awning now works great.”

“Maria helped me out really well. Very nice lady”

“Have been trying for 6 weeks to get my canopy replaced under warranty! You all lost the first set of photos and can't seem to understand that I need the ENTIRE canvas portion!!! I have called and emailed!! Very frustrated!”

“Excellent customer service. Especially Viktor. He has been most helpful and always prompt to reply. Will recommend to others for sure.”

“Viktor is top notch. Knows the tips and tricks and can solve a problem before it arises!”

“Excellent customer service from Viktor, very prompt response and provided the solution to the problem I was having. Highly recommended, many thanks.”

“Viktor diagnosed my problem and forwarded the info to fix it.”

“We misplaced one of the most important things for our awning! ALEKO came to the rescue and is shipping the screws, nuts and bolts to us. Thank you for the great customer service. The Rines family.”

“I purchased a 13 x 10 awning. The company could save money by improving the instructions for assembly of the unit as it is complex and the instructions are too brief and the drawings too small for an old geezer like me fully comprehend them but my licensed contractor who i hired to perform the assembly and installation is 55 also had plenty of trouble. But these problems are made acceptable by the great, competent and prompt service you get when you phone them, describe your problem and get their advice. Nadia, Semantha, and Victor are folks who can understand your problem and if you need parts will promptly ship them to you and do it with a smile (well it sounds like a smile even though i cannot see them) .”

“Great support. Knowledgeable reps. Easy peasy!”

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ALEKO is rated 3.9 based on 3,317 reviews