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ALEKO Reviews

3.9 Rating 3,317 Reviews

95 %

of reviewers recommend ALEKO

Company Reviews

Product Reviews

3.9

Based on 3,317 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

ali.marks@alekoproducts.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 28th April 2024

Guillermo De La Garza

ALEKO 5 star review on 28th April 2024

ALEKO 5 star review on 28th April 2024

ALEKO 5 star review on 26th February 2024

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd September 2023

166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“[URGENT] New qualified lead JP Corsi with Exit Node Corp. I hope that you are having a good day. I am doing a bit of outreach to owner of companies similar to yours as we are seeing increased sales with a number of our clients in the past few months. We have a core focus in helping companies increase online inbound and outreach sales and sell out capacity with incredibly effective and economical strategies. Let me know if increasing online sales is a priority right now and if I can get on your calendar for a short introduction in the next week or two? --- JP Corsi +1 954-833-5563 https://exitnode.co 2339 Glades Pkwy, Weston FL”

“The product, electrically retractable, was on sale at an really great price. The customer service was top notch. Above and beyond. Very fast response to any question I had and I am in my 70' so I had a LOT of questions. Rudy S. was always on top of any question I had, and have, with a super fast response. I highly recommend this company they sell a lot of things besides awnings too. https://www.alekoproducts.com/outdoor-living/awnings/rv-awnings/motorized/?utm_source=google&utm_medium=cpc&utm_campaign=19607938710&utm_term=&gclid=EAIaIQobChMIwdHp_ZSHgQMVminUAR0opwK0EAAYASAAEgIqxfD_BwE”

“Trustworthy customer support! It is a pleasure doing business with them”

“I ordered the pedestrian gate about two months ago. It came with two defective parts so it is not completely assembled. Part F and G. One is crooked the other the screw hole is stripped. Can’t get a screw in it. I was told I have replacement parts coming and have not received them. I have left numerous voicemail messages and no one responds to me. They don’t care they sold me a broken defective gate. Very disappointed. I wish I had a properly working gate. I guess I’ll have to hire a handyman to see what he can do for me since no one at Aleko cares. Very bad customer service. Lori Leung.”

“I ordered an awning for my converted utility trailer. The first one I received was wrong. But that was totally my fault. They returned it, and sent me the right one. No questions asked. I installed it by myself with alot of video help. But went smooth.”

“Great Customer service!!!!!!!! Our rep. Konon was SUPER helpful and he went above and beyond to help our company out today! We hope the product is just as spectacular as him!”

“Viktor did a great job getting me the part I needed despite me not having a model number or part number for the part I needed. He needs a raise.”

“Ship time was awesome and replacement was very easy. It also fit great!”

“Victor was helpful and very supportive with an issue with the motor. We received the motor and it didn’t look damaged however we had to bring in two people to remove the motor that was problematic and installed the replacement. Everything went well and now working excellent. Thank you Victor and ALEKO.”

“Bought the awning last fall, had some issues with the installation, but the company, specifically Viktor the CS rep have been very helpful in replacing damaged parts and very accommodating. Thank you!!!”

“Viktor was very helpful and provided detailed information. Very good customer service; felt special. Thanks a million.”

“Victor is top notch! Very efficient and I could not have asked for better quality customer service!”

“In February I purchased a carport tent from Aleko. I was preoccupied with other things until I finally found the time and effort to erect it. After assembly, I found the base plates were not included. I e-mailed Aleko and reported the missing base plates. Samantha responded and I received the base plates 24 hours later. No hassles, no delay, and great customer service. Thank you”

“A hail storm recently damaged our gazebo roof and Viktor from technical support was so fast and friendly I couldn’t believe it. I’m so happy with the progress already towards getting our roof replaced.”

“"Viktor" in customer support has been very helpful. I'm still kicking ideas around but I'm pretty sure I'm going with ALEKO when I order.”

“Victor, in customer support, was very helpful in providing physical details for mounting.”

“I would not deal with this company ever again!!!!!!!!!!!”

“I'd like to sing the praises of one customer service agent in particular, Rudy S. He took my problem with installing my Aleko awning in hand and made sure I got the replacement parts I needed. Proactive and solution oriented. I just wish the instruction manual were more complete or I had been smarter in the first instance. Thanks, Rudy!”

“Viktor took care of my issue promptly and courteously! Jim C”

“Viktor was of great help. He definitely has a lot of knowledge and helped me immensely. Would highly recommend him.”

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ALEKO is rated 3.9 based on 3,317 reviews