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ALEKO Reviews

3.9 Rating 3,356 Reviews

96 %

of reviewers recommend ALEKO

Company Reviews

Product Reviews

3.9

Based on 3,356 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

ali.marks@alekoproducts.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 28th April 2024

Guillermo De La Garza

ALEKO 5 star review on 28th April 2024

ALEKO 5 star review on 28th April 2024

ALEKO 5 star review on 26th February 2024

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd September 2023

166

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased the AR900 a year ago but due to weather were not able to install until the summer. Initially the opener worked. I worked with customer service and troubleshot the issues. Rudy S was very helpful and thorough, we replaced the circuit board, tested the limit switches, and ensured proper power. Since we could not get the motor operational, we worked with Rudy to replace the AR900. Customer service with Aleko has been exceptional, we couldn’t be happier. Thank you, Rudy, for all of your help!”

“Victor answered all my questions in a timely manner with very detailed responses that were helpful. He in the reason I will return to ALEKO again. Thanks!!”

“I was having an issue with my gate opener and after discussing the problem with Aleko customer service rep Viktor, they sent out a replacement circuit board. Unfortunately, the gate still did not operate after replacing the board, so customer service reps discussed it and decided to send new limit controls. I replaced them and it still did not operate, I was very frustrated but Viktor and the support group kept responding and I was able to rewire one of the limit switches and the gate works great again. Thanks to Viktor and crew!”

“Customer service is bar none excellent. My motorized awning is over a year old and they STILL respond right away. Their prices are the best and their representatives are knowledgeable and so willing to help. Friendly people. Great product. excellent customer support. What else could there be?”

“Great product, customer service. I have installed six aleko awnings at two properties. The frames are built well and replacement awnings are inexpensive. I have had 2 sunsetter awnings as well, they are an excellent product and the awning material is heavy duty and does not fade easily. That being said, they are also 3 times the cost. Will continue to buy aleko awnings, they hold up well over time.”

“tech support IMMEDIATELY found the answer to my question ... can't ask for better service than that!”

“As a first-time customer of Aleko, we were hesitant to purchase a hot tub on line. However, it was beautiful and easy to install. Then a couple days later we discovered a leak in the tub and called Philana, and she referred us to Viktor. Very shortly, we had an easy warranty form filled out and a leak picture emailed to them. Viktor responded immediately and we had a brand new hot tub in transit. It is great to be listened to and believed. Thank you! The new one is wonderful.”

“The technical support from Viktor was the best. His knowledge of the item along with his patience and understanding were excellent. Also, his follow through was appreciated.”

“Rudy in the customer support department was super helpful answering my product questions and helping me with my order!”

“Rudy gave prompt helpful advice and I appreciated that he asked me to let him know if his advice worked as that meant he was committed to helping me trouble shoot until the issue was resolved. Turned out his first tip worked and the problem is solved.”

“A part came broken but Viktor worked hard to have it replaced faster than anticipated! Love the new stove!”

“This was my second 1400 opener for my sliding gate. The first one lasted about 6 years. As I was happy with the performance of the original unit, when it eventually became intermittent, I decided to replace it with the same model. Setting these openers up is pretty simple, but the replacement failed to close after about 3 months. Customer service was very helpful in trying to troubleshoot the problem, but in the end, concluded the problem was within the circuit board. They sent out a new board right away under warranty and the problem is cured. Excellent customer service response. Fingers crossed it holds up as well as the original one.”

“Maria in customer service was prompt in returning my email and stayed in constant communication until our issue with our sauna was resolved.”

“Promptly answered my question, very knowledgeable about my item. Diagnosed my problem and offered corrective action that solved the issue. Professional and easy to deal with, thank you very much.”

“Aleko definitely supports their products. I had a remote control that stopped working and they sent me another one without even having to return the defective one. This is definitely excellent service.”

“The 10x20 carport is perfect for what I needed. A few parts were damaged but as soon as I reached out, Viktor in customer support got the parts I needed sent out to me the same day! Highly recommend with this level of support.”

“Support is always more than helpful going above and beyond to assist you with your purchases current or prior.”

“Excellent service, fast response and resolution to the problem from Viktor. 5 star service. Thankyou!”

“I was awaiting shipment of a replacement part. Didn't see a simple way to get a shipment update online, so I emailed support on a Saturday morning. Got an almost INSTANT response from Nadia that the part will be arriving today. Wow! Good service and even BETTER support. Didn't expect to hear for a few days. Nadia was/is terrific. In today's world, support is really what separates the good companies from the less-than-good.”

“I WOULD LIKE TO RETURN IT. IT HAS NOT EVEN BEEN OPENED. IS THIS POSSIBLE?”

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ALEKO is rated 3.9 based on 3,356 reviews