ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.86

3.9 Rating 3,274 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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ELLEN M ASHLEY

Patti Bantam

Karl Schneller

Eugene DiGiacomo

ALEKO 5 star review on 4th December 2024

Eileen Sacks

184

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased our awning through Amazon. It arrived on time and installing it was slightly difficult, but they helped with the problem and now works fine.”

ALEKO 5 star review on 11th October 2022

Helpful Report

“Ordered a nice driveway Gate back in October. The guy I spoke with made me aware of a great bundle deal with opener. Good deal for all I got and shipped free. All arrived well and packed right. I installed the posts with #1200 of concrete per post. Did all electrical and let it sit over winter. Put the gates up this past week. Everything functions as described and looks fantastic. I love how the remote opens the Gates from my house that's 180 feet away. Thanks Aleko”

Helpful Report

“Most lackluster sales effort ever. Painful process to say the least. Pulling teeth to get a quote and basic information. 4 weeks later and still dragging on. The salesperson is subpar; just look at the thread he made sure to ask me to respond to, which I had already responded directly to. I inquired on 5.9, here we are on 6.6 and all I have information wise is a price, for what, not sure, oh and they don't have the HEX color code they asked me to send them, but won't recommend a dark brown color to choose from. What a joke.”

Helpful Report

“We just built a beautiful patio and looked all over for the most affordable but also the most dependable awing on the market. We after many days of looking decided to go with Aleko awings. We could not be happier with our decision to go with you. so from us to you. Thank you for making our patio beautiful and us stress free.”

Helpful Report

“BEST Costumer Service Center have ever experienced. Will definitely buy this brand again.”

Helpful Report

Dear Barb, Thank you so much for your amazing 5-star review! We're thrilled to hear that you had the best customer service experience with us. Your satisfaction means the world to us, and we can't wait to serve you again in the future! If you have any questions or need assistance, please feel free to reach out anytime. We're always here to help! Best regards, The ALEKO Team

“Had a small problem with a damaged part in delivery customer service was great in addressing the problem an sending out a replacement part thanks again John”

Helpful Report

Dear John, Thank you for your wonderful 5-star review! We’re so glad to hear that our customer service team was able to swiftly address the issue with your delivery and send out a replacement part. Your satisfaction is our top priority, and we appreciate your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We’re always here to help! Best regards, The ALEKO Team

“Purchased dual swing gate operator in 2016. Gate operators have been excellent, no issues. Later purchased control unit for operating from vehicles works great! Recently purchased Remootio unit, called Aleko for technical support, support was outstanding!! Made everything so easy.”

Helpful Report

Dear Jerry, Thank you for your wonderful 5-star review! We’re thrilled to hear that your dual swing gate operator has been performing excellently since 2016, and that you’re enjoying the convenience of our control unit and the Remootio unit. It’s fantastic to know that our technical support team was able to assist you effectively. We strive to make everything as easy as possible for our customers, and your feedback means a lot to us! If you ever need further assistance, don’t hesitate to reach out. We're always here to help! Best regards, The ALEKO Team

“The order went seamlessly and received my replacement motor in a reasonable amount of time.”

Helpful Report

Dear Reviewer, Thank you for your fantastic 5-star review! We’re delighted to hear that your order process went smoothly and that you received your replacement motor in a timely manner. Your satisfaction is our priority, and we appreciate your support of ALEKO! If you need any further assistance, feel free to reach out. We’re here to help! Best regards, The ALEKO Team

Dear Reviewer, Thank you for your wonderful 5-star review! We're excited to hear that your order went seamlessly and that your replacement motor arrived in a timely manner. Your satisfaction is essential to us, and we truly appreciate your feedback. If you have any other questions or need further assistance, please don’t hesitate to reach out. We're here for you! Best regards, The ALEKO Team

“We recently purchased our second Aleko awning, both times directly from their website. Our first awning lasted 10 years before it broke, and based on that experience, we decided to buy from Aleko again. They offer great customer service and competitive prices. We're very satisfied with our purchase.”

Helpful Report

Dear Andei, Thank you so much for your amazing 5-star review! We're thrilled to hear that you've chosen ALEKO for your awning needs not just once, but twice! Your loyalty means the world to us. It's fantastic to know that our awning performed well for ten years, and we're delighted that you had a positive experience with our customer service and pricing. Your satisfaction is our top priority! We truly appreciate your support and look forward to serving you again in the future! Best regards, The ALEKO Team

“Thanks for answering my question on the ceiling mount if you could I need little help ordering thanks”

Helpful Report

Dear Alden, Thank you for your fantastic 5-star review! We're happy to hear you found our response helpful regarding the ceiling mount. If you need any assistance with your order, please don't hesitate to reach out, and we'll be more than happy to help you through the process. We truly appreciate your support and look forward to assisting you further! Best regards, The ALEKO Team

“I would like to thank Marcus for the prompt service on getting the two remotes to me. I haven’t installed anything yet, but everything is here. I will get back to you with photos when everything is completed. Thank you again”

Helpful Report

Dear Reviewer, Thank you so much for the wonderful 5-star review! We're thrilled to hear that Marcus was able to provide you with prompt service in getting your remotes to you. We’re excited for you to install everything, and we can’t wait to see the photos once you’re all set up! Your feedback truly means a lot to us, and we look forward to assisting you again in the future! Best regards, The ALEKO Team

“Clear direction with regards to maintenance.”

Helpful Report

Dear John, Thank you for the fantastic 5-star review! We're glad to hear that you found our maintenance directions clear and helpful. Ensuring our customers have the information they need to care for their products is essential to us, and your feedback lets us know we're doing just that. We appreciate you taking the time to share your thoughts and look forward to serving you again in the future! Best regards, The ALEKO Team

“Easy to use website.”

Helpful Report

Dear Reviewer, Thank you for the wonderful 5-star review! We're delighted to hear that you found our website easy to use. Creating a seamless shopping experience for our customers is a top priority, and your feedback encourages us to keep improving. We appreciate you taking the time to share your thoughts and look forward to serving you again soon! Best regards, The ALEKO Team

“Tyler from Technical Support again was very impressive. I called to report missing items on two awnings that I have just received and very expeditiously replacements were ordered. His professionalism and attitude are what made repeat customers.”

Helpful Report

Dear Lauro, Thank you for your fantastic review! We're thrilled to hear that Tyler from our Technical Support team was able to assist you promptly and professionally. It's always our goal to provide exceptional service, and feedback like yours reinforces that we’re on the right track. We appreciate your loyalty to ALEKO and look forward to serving you again in the future! Best regards, The ALEKO Team

“I have not yet received the awnings that I ordered through Amazon, but writing this survey on behalf of Aleko customer support. I have called Aleko customer support for some specific questions about my order. I was answered by Tyler from Technical Support who gave me answers to all my inquiries. Tyler was very knowledgeable and very professional, it made me confident that I could do this project. Bravo Zulu to Tyler!”

Helpful Report

Dear Lauro, Thank you for your excellent review! We're thrilled to hear that Tyler from our Technical Support team was able to assist you with your inquiries and provide you with the confidence you needed for your project. We pride ourselves on having knowledgeable and professional staff, and it's wonderful to know that your experience reflected that. We appreciate your kind words and thank you for choosing ALEKO! Best regards, The ALEKO Team

“Awning system works well…fabric is decent and looks great. We were not impressed with the lack of clarity on instructions that came with the kit. Also the hardware was definitely low quality/ duty. Next time we will definitely spend the extra money and shoot for something a little higher quality.”

Helpful Report

Hello, Thank you for sharing your experience with the awning system. We're glad to hear that the fabric is appealing and that the system works well for you. We apologize for any confusion with the instructions and appreciate your feedback regarding the hardware quality. We strive to improve our products based on customer insights. Your decision to explore higher-quality options in the future is understandable, and we wish you the best in finding what works best for your needs. Thank you for your time!

“Great awning! It fit perfectly on our 5th wheel. Very sturdy awning, and looked amazing.”

Helpful Report

Dear Cassandra, Thank you for your amazing review! We're so glad to hear that the awning fits perfectly on your 5th wheel and that its sturdiness and appearance have met your expectations. Your satisfaction is incredibly important to us, and we truly appreciate your feedback. Thanks again for choosing ALEKO! Best regards, The ALEKO Team

“Good service fast shipping”

Helpful Report

Dear Customer, Thank you for your wonderful review! We’re delighted to hear that you experienced good service and fast shipping. Your satisfaction is our priority, and we truly appreciate your support. Thanks again for choosing us! Best regards, The ALEKO Team

“Terrible return policy, customer service was rude and not helpfull. Buyer Beware!!! They make you pay for return shipping witch is as much as the Awning.”

Helpful Report

“Great product, this is my second time buying the exact gate opener.”

Helpful Report

Dear Daniel, Thank you for your fantastic review! We're thrilled to hear that you chose our gate opener for the second time. Your satisfaction means everything to us, and we truly appreciate your loyalty. Thank you again for your support! Best regards, The ALEKO Team

“Truly Aleko has incredible customer support and quality products. As a repeat client, I'm glad to have found this company!”

Helpful Report

Dear Customer, Thank you so much for your kind words and for being a valued repeat client! We're thrilled to hear that you appreciate our customer support and quality products. Your feedback means the world to us, and we look forward to serving you again in the future. Again, thank you for your support! Best regards, The ALEKO Team

ALEKO is rated 3.9 based on 3,274 reviews