Amazon UK Reviews

Name: Amazon UK
Rating: 4.65

4.7 Rating 13,477 Reviews

93 %

of reviewers recommend Amazon UK

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4.7

Based on 13,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

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“I ordered a book Friday evening and received it Sunday morning without having to pay for weekend or next day delivery.”

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Posted 7 years ago

“Amazon has made my life so much easier, i suffer with anxiety, so christmas shoppibg can be a huge struggle, but with Amazon i can find everything i want and need at the touch of a button, with reviews and comparisons so i can make an informed decision!”

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Posted 7 years ago

“I’ve bought some wonderful presents from Amazon this Black Friday and will be returning throughout the year for more. Always good products on offer and deals everyday, you just have to keep your eyes on the App or website.”

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Posted 7 years ago

“The delivery service is excellent and orders often being delivered early.”

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Posted 7 years ago

“I pretty often buy on amazon.co.uk. Great deals on shipping and prices, they are good.....................................................”

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Posted 7 years ago

“I was able to extend the collection date for the amazon locker. Large companies aren't always flexible like this so this was much appreciated.”

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Posted 7 years ago

“NOT HAPPY!! Purchased the Asus FX504 described as having Intel Optane and Fast HDD (Firecuda) Didn't have either. So finally got them to agree a refund (£600+) .. Packaged collected within couple of days, then disappeared within Hermes, and chasing amazon uk they tell me in the small print it says they can tale up to TWO weeks once they receive the item before authorising the refund, which as we all know they use "Working Days" as an excuse to hang on to the funds. I did point out that they are a 24/7/363 company who take funds from customers on "NON Working Days"!! Last time I'll spend over £50 at amazon”

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Posted 7 years ago

“Good products good prices always find what im looking for”

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Posted 7 years ago

“Parcels are always delivered quickly thanks to prime next day delivery except in the case of book pre-orders I've made. On more then 5 occasions in the past year, when I've had a pre-order on a book with Amazon I have been kept waiting for it to be delivered for a long time (the worst was three months passed the release date). I'm not sure if it's because they don't get enough of the first prints sometimes to meet their pre-order obligations but the mentally of just cancel your order if it doesn't arrive is irritating concidering on more then one occasion the first print has sold out and I then have to wait for the second print. I have heard this is also an issue with some video game pre-orders as well. So a word of warning to those pre-ordering books from Amazon, be prepared for a 1/3 chance of waiting past the release date for your pre-order or having to cancel the order to quickly find it elsewhere.”

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Posted 7 years ago

“The item came damaged, we wrote to them and they sent a person to collect it from my address. The next day the item came. Thank you very much for sorting this out so fast.”

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Posted 7 years ago

“Amazon stock a huge range of goods at competitive prices. The customer service is excellent on the rare occasions that there are problems. We are Amazon Prime customers, which means that delivery is included, as are the Amazon TV programmes.”

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Posted 7 years ago

“Never received multiple parcels customer service didn't help apart from eventually refunding me, I was a prime member for 6 months and was not happy with any service or product provided to me”

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Posted 7 years ago

“Always a great and fast service!”

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Posted 7 years ago

“Has a load of amazing things to buy & all seem to be safe & legit. Strongly suggest online shopping there.”

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Posted 7 years ago

“Love amazon, have used the site for years with little problems. When problems do arise they are quick to rectify any issues.”

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Posted 7 years ago

“Have been using amazon from many years and have been happy with the different services Amazon provide. Amazon provides a huge platform for buying and selling goods. Amazon Prime is very helpful for next and even same day deliveries. I have also tried the Amazon flex parcel delivery service which is great for delivering parcels in case you want to earn little extra for part time or in your free time. Bless you all :)”

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Posted 7 years ago

“Amazon always buying things off here. Prime free delivery & you get fire tv buy the box/stick & other stuff.”

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Posted 7 years ago

“Received all my orders on time. Happy with the products and service”

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Posted 7 years ago

“Always deliver on time. make returns easy and rarely a problem with an order.”

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Posted 7 years ago

“Anything you want or need go to Amazon. If you can’t find it then it doesn’t exist!”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,477 reviews