Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,449 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 14th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I’m never able to find something I want in a shop, I can go straight on to Amazon and they have everything I need and I mean EVERYTHING, so I’m always able to find what I want and what I need quickly, easily and at a fantastic price.”

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Posted 7 years ago

“Amazon never fails to deliver, the company provides an excellent website, very competitive prices, customer and third party company review indicators are a massive benefit. Amazon is always my first choice when buying anything nowadays.”

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Posted 7 years ago

“Bought from this site on numerous occasions and never been let down. Even received my last parcel early after picking standard delivery.”

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Posted 7 years ago

“Prompt delivery, no fuss.”

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Posted 7 years ago

“great prices,and service.”

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Posted 7 years ago

“Very quick deliveries, love the second day delivery at a good price £7.99.”

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Posted 7 years ago

“Good prices, fast delivery”

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Posted 7 years ago

“Quick delivery”

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Posted 7 years ago

“Excellent fast delivery! Products always easy to return.”

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Posted 7 years ago

“A quick delivery of goods.”

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Posted 7 years ago

“Bought a ticwatch but my wife was'nt happy as i was not compatable with the weight watchers app so requested a refund. Amazon.co.uk collected next day free of charge.”

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Posted 7 years ago

“Fast delivery. Small but great toy. Only slightly dearer than at Smyths and saved a journey to a shop.”

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Posted 7 years ago

“Proper Traditional South African Biltong, excellent product, takes me back to Africa. Brilliant Price. and brilliant quality, with brilliant service.”

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Posted 7 years ago

“item did not arrive despite paying for priority delivery.”

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Posted 7 years ago

“I am sharing a letter that I wrote to so-called head office (fat lot of good that will do I’m sure). This letter will give you an idea of their service. 204-2264959-1511518 - WEN Power Bank Small Light 2500 in Pocket Portable Charger 204-6758384-2216310 - DR.ÖTEK Easy to Operate Pinpoint Metal Detector I am writing concerning the service that I have received from Amazon Logistics which as a rule is abysmal and in respect of the above two orders, is diabolical. Let me first start off by saying that I am a prime customer and am paying £79 a year for the pleasure. The delivery service that I have received as a prime member is nothing short of atrocious. Quite frankly there simply are not enough words to describe exactly how atrocious. I will start off with the above two orders to give you an example. Beginning with order 204-2264959-1511518 the WEN Power Bank Small Light 2500 in Pocket Portable Charger, delivered 26th August. My delivery instructions both on the address label and on my Amazon account read as follows: A Rowe 1000 freedom Rd DO NOT LEAVE WITH NEIGHBOURS!!!!!!!!!! DO LEAVE IN SECURE RED PARCEL BOX BEHIND SIDE GATE London NW 3 Instead of leaving the parcel IN the parcel box as instructed (and as any normal person with one working brain cell would do), this bright spark of a courier driver not only left the parcel on the ground OUTSIDE the parcel box but did so in the pouring rain! So when I got home and saw my parcel on the ground soaked through, I was not surprised to see that the power bank was also soaked through and obviously ruined. It takes a special kind of moron to leave a parcel OUTSIDE a parcel box in the pouring rain, truly I think they deserve a prize for idiot of the year. I rang and spoke with Amazon and was told as I have been on umpteen previous occasions that a complaint would be filed with the logistics team and this would not happen again. Yeah right. If I had an ice cream for every time I was told this, I could open up my own ice cream parlour. The number of times that a complaint has been made (in respect of my orders) to Amazon Logistics would be laughable if it wasn’t so pathetic. If Amazon keeps a record of such things, you can check so for yourself and see. I said as much to the agent who not only promised that I would receive an email response from the logistics team but that they themselves would call within three days time to ensure that I had. Not surprisingly neither of these have happened. And Amazon only continues to surpass itself. And now we go on to the second disaster, order 204-6758384-2216310, the DR.ÖTEK Easy to Operate Pinpoint Metal Detector. As I mentioned above, on both my address label and Amazon delivery instructions, it clearly states that parcels are NOT to be left with a neighbour. And yet when the metal detector was delivered, where was it left? With a neighbour! Clearly the driver either cannot read or does not know how to follow instructions. Where does Amazon Logistics find these people????! Not only did they ignore what was written on the address label but also what was clearly stated in my delivery instructions. Tell me, what is the point of having delivery instructions if they’re not going to be followed? I can’t help but wonder when Amazon Logistics recruits drivers do they place adverts looking for world-class idiots? Do they even check to see if the drivers can actually read? Or if they know how to follow instructions? In my line of work, I charge out £120 an hour for my services as a business advisor. Now when you consider that over the past year, I must have spent at least 50 hours on the phone to Amazon with regard to problems I’ve had with orders, we’re looking at £6000 in chargeable time that I have spent on the phone dealing with problems related in one way or another to my Amazon orders. And yet not only am I not compensated for my troubles and time but I’m actually PAYING for this abysmal service! I would like one person, just one person at Amazon to take ownership for these problems and the service that I receive (or don’t as the case may be). I have tried to escalate these events to management level however all I get is the same old blurb, “we will make a report to Amazon Logistics and it won’t happen again, blah blah blah”. I am going to copy this email to Jeff Bezos and ask that he himself read what is going on in his company because this is a disgrace. A Rowe”

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Posted 7 years ago

“I printed off the details and the printed information shows the correct card that I used. When I looked at my bank statement it showed that Amazon had taken the amount out of a different account, my Debit Account. The Gift Master Card was by then out of date, I could not check if they had also taken the money out of there too. So I had lost the money from the Gift Master Card as by the time the goods had come and I had checked my statement, it was out of date and could not be used. I have run customer service many times since this happened and I am always told someone will come back to me within 24 hours and no one ever has. 10 months later I am still without the money!”

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Posted 7 years ago

“I ordered goods last October and used my Gift Master Card, that was valid for 4 weeks. I printed off the details and the printed information shows the correct card that I used. When I looked at my bank statement it showed that Amazon had taken the amount out of a different account, my Debit Account. The Gift Master Card was by then out of date, I could not check if they had also taken the money out of there too. So I had lost the money from the Gift Master Card as by the time the goods had come and I had checked my statement, it was out of date and could not be used. I have run customer service many times since this happened and I am always told someone will come back to me within 24 hours and no one ever has. 10 months later I am still without the money!”

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Posted 7 years ago

“Awful company”

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Posted 7 years ago

“Delivery costs to France are always very good. Delivery is always within 5 working days of placing the order. I use Amazon UK quite a lot - on the odd occasion that things have not been right for whatever reason the follow up service and resolution has been excellent.”

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Posted 7 years ago

“The items I order are of a good quality. I am pleased with my Paul Hollywood pudding steamer . With it's nonstick coating my puddings came out lovely. My glass nib pens are lovely to write with and are aestheic. Both items are reasonably priced. Thank you.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,449 reviews