Amazon UK Reviews

Name: Amazon UK
Rating: 4.65

4.7 Rating 13,456 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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4.7

Based on 13,456 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone

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Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

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“Abysmal customer service! Having been an Amazon customer for coming on 20 years and Prime for a while we have now cancelled our Prime membership and I will do my utmost never to deal with the company again. Long story ...ongoing for over 3 months now. Ordered a mattress FULLFILLED BY AMAZON in June, according to the website the itme was IN STOCK! BEWARE - “ in stock” on Amazon doesn't actually mean at all that it is in stock.. false advertising. We waited for 2.5 MONTHS for the mattress to be delievered after countless email exchanges and phone calls with at least 10 different customer service , we recived the mattress. Guess what ...they send the wrong size! So after 2.5 MONTHS (!) waiting for delivery it was back to emailing, phone calls...being told we had to organise a courier to pick up the mattress and now after we spent much of our UNPAID time to sort this mess Amazon still hasnt refunded us the money we payed for the mattress in AUGUST. The company is an absolut shambles....ok if you order books or cds but as soon as its bigger and more expensive items it just all falls to pieces. As for “ Earth's Most Customer-Centric Company “.......that should definitely get a comedy award!!”

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Posted 7 years ago

“Great prices on most items although you do sometimes have to search for the best deals. Like the ability to add items to basket then get notified when prices go up/down. After purchase customer service good.”

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Posted 7 years ago

“Love Amazon prime. Delivery time excellent I can order and receive days before I can nip into the town centre to buy. Quality is assured and prices competitive. Amazon UK always my first place to look for myself and family/friends. Thank you Amazon UK.”

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Posted 7 years ago

“The best. Amazing.”

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Posted 7 years ago

“Excellent!!Excellent Excellent!!!!”

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Posted 7 years ago

“free delivery”

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Posted 7 years ago

“They delivered very fast.Except one item was not available and that was disappointing.”

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Posted 7 years ago

“If I’m never able to find something I want in a shop, I can go straight on to Amazon and they have everything I need and I mean EVERYTHING, so I’m always able to find what I want and what I need quickly, easily and at a fantastic price.”

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Posted 7 years ago

“Amazon never fails to deliver, the company provides an excellent website, very competitive prices, customer and third party company review indicators are a massive benefit. Amazon is always my first choice when buying anything nowadays.”

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Posted 7 years ago

“Bought from this site on numerous occasions and never been let down. Even received my last parcel early after picking standard delivery.”

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Posted 7 years ago

“Prompt delivery, no fuss.”

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Posted 7 years ago

“great prices,and service.”

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Posted 7 years ago

“Very quick deliveries, love the second day delivery at a good price £7.99.”

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Posted 7 years ago

“Good prices, fast delivery”

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Posted 7 years ago

“Quick delivery”

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Posted 7 years ago

“Excellent fast delivery! Products always easy to return.”

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Posted 7 years ago

“A quick delivery of goods.”

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Posted 7 years ago

“Bought a ticwatch but my wife was'nt happy as i was not compatable with the weight watchers app so requested a refund. Amazon.co.uk collected next day free of charge.”

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Posted 7 years ago

“Fast delivery. Small but great toy. Only slightly dearer than at Smyths and saved a journey to a shop.”

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Posted 7 years ago

“Proper Traditional South African Biltong, excellent product, takes me back to Africa. Brilliant Price. and brilliant quality, with brilliant service.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,456 reviews