Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,449 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 14th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“when i buy from amazon delivery come fast and items quality is good”

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Posted 7 years ago

“Always deliver on time. Returns are easy. Prices are brilliant. CS is impecable. Can't fault my default shopping site.”

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Posted 7 years ago

“Product as described. Packaging sufficient. Delivery as promised.”

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Posted 7 years ago

“very fast delivery and great price”

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Posted 7 years ago

“Amazon.co.uk, selling the perfect quality items at such affordable prices and receiving free prime delivery. I have purchased cctv cameras and clothing from amazon.co.uk and always received the best items with such reliable quality and fast delivery. For guarantees of online shopping with great value for money I would recommend Amazon as the number one online retailer.”

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Posted 7 years ago

“At least the second hosepipe nearly reached the end of my garden”

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Posted 7 years ago

“At least the second hosepipe nearly reached the end of my garden”

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Posted 7 years ago

“In the last time I bought healthy supplements from Amazon and I was impressed in the quick way of getting them.Is a very serious company , They have all you need and is a pleasure to work with them.Thank you!”

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Posted 7 years ago

“Amazon has the widest variety of products. I found potty training nappies in the UK store that is not available in South Africa. Their delivery is on time and I haven't had any hassles with items bought from Amazon.co.uk before.”

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Posted 7 years ago

“Great range of products and fabulous service”

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Posted 7 years ago

“Price and product information”

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Posted 7 years ago

“Excellent in both customer care and shipping, never had any problems. Recommended!!”

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Posted 7 years ago

“Excellent in both customer care and shipping, never had any problems. Recommended!!”

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Posted 7 years ago

“Perfect app for watching and download and shopping same time”

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Posted 7 years ago

“I have plenty of time to edit my order so I'm sure before I press the Buy now spot.”

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Posted 7 years ago

“Always happy with them.”

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Posted 7 years ago

“Large quantity of very thin shiny leather, the chemical fumes are very bad. I have had to put it outside, I don't know if I will be able to use these offcuts because of the fumes. I won't be buying again.”

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Posted 7 years ago

“I Had Made A Purchase Of A New Kettle, In The Month Followed A Fault Developed To The Lid Mechanism. Contacted Amazon About The Fault.Amazon Took On The Return Of The Faulty Kettle And Also Organized A New Replacement Which Arrived Quickly.So Thanks Amazon For The Smooooooth Switchover Replacement,AAA++++++++++++++++++++++”

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Posted 7 years ago

“The e books I ordered all arrived at time of order. Other items arrived the next day through amazon prime and I am very satisfied and I use Amazon now for greetings cards and it’s its range is great”

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Posted 7 years ago

“The customer service is second to none. Faulty goods are treated with extreme urgency and returns are so easy and free. Amazon is the place to shop online. This review is mainly for items sold or fullfilled by Amazon. They make every effort to describe the item in order to give a clear picture of what you are purchasing.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,449 reviews