Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,449 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 14th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy replied. Quality of the kids shoes is good. Affordable price.”

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Posted 7 years ago

“large variety of good s and free shipping to Ireland”

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Posted 7 years ago

“never failed with Amazon, always deliver near enough on time always well packed. easy to order.”

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Posted 7 years ago

“Amazon do not let me do feedback. I am biased for the sellers they say. I do honest reviews. Not good Amazon.”

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Posted 7 years ago

“You can just about get anything you need from this company.ease and speed of the site”

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Posted 7 years ago

“Recieving help when products get lost and be compensated.”

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Posted 7 years ago

“they gave me meaning in life”

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Posted 7 years ago

“Fantastic delivery was on time”

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Posted 7 years ago

“Wasn’t happy with Pitney bowes prices on a genuine ink cartridge for works franking machine, tried amazon and found one identical new and genuine at a fraction of the cost, free, quick delivery.”

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Posted 7 years ago

“Found the best price for my Vans Hi-tops on Amazon. Very quick response and delivery. :)”

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Posted 7 years ago

“I really love Amazon.co.uk for the reason that in the EU area they have one of the best number of products, fast shipment and awesome service. That makes it really easy to be a customer.”

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Posted 7 years ago

“Fantastic quality lots of choice. Well recommend.”

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Posted 7 years ago

“Always have the products I'm looking for at reasonable prices delivered to my home thanks Amazon team”

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Posted 7 years ago

“Abysmal customer service! Having been an Amazon customer for coming on 20 years and Prime for a while we have now cancelled our Prime membership and I will do my utmost never to deal with the company again. Long story ...ongoing for over 3 months now. Ordered a mattress FULLFILLED BY AMAZON in June, according to the website the itme was IN STOCK! BEWARE - “ in stock” on Amazon doesn't actually mean at all that it is in stock.. false advertising. We waited for 2.5 MONTHS for the mattress to be delievered after countless email exchanges and phone calls with at least 10 different customer service , we recived the mattress. Guess what ...they send the wrong size! So after 2.5 MONTHS (!) waiting for delivery it was back to emailing, phone calls...being told we had to organise a courier to pick up the mattress and now after we spent much of our UNPAID time to sort this mess Amazon still hasnt refunded us the money we payed for the mattress in AUGUST. The company is an absolut shambles....ok if you order books or cds but as soon as its bigger and more expensive items it just all falls to pieces. As for “ Earth's Most Customer-Centric Company “.......that should definitely get a comedy award!!”

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Posted 7 years ago

“Great prices on most items although you do sometimes have to search for the best deals. Like the ability to add items to basket then get notified when prices go up/down. After purchase customer service good.”

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Posted 7 years ago

“Love Amazon prime. Delivery time excellent I can order and receive days before I can nip into the town centre to buy. Quality is assured and prices competitive. Amazon UK always my first place to look for myself and family/friends. Thank you Amazon UK.”

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Posted 7 years ago

“The best. Amazing.”

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Posted 7 years ago

“Excellent!!Excellent Excellent!!!!”

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Posted 7 years ago

“free delivery”

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Posted 7 years ago

“They delivered very fast.Except one item was not available and that was disappointing.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,449 reviews