Amazon UK Reviews

Name: Amazon UK
Rating: 4.65

4.7 Rating 13,477 Reviews

93 %

of reviewers recommend Amazon UK

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4.7

Based on 13,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Amazon UK 1 star review on 8th March 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i must warn customers on amazon uk that you cannot get a refund on multiple orders with prime video,it says you can cancel a prime video within 14 days of purchase but you can only cancel five videos at a time,if you contact amazon customer service they say because you cancelled orders before on a few occasions that you cannot cancel orders anymore but it does not state this in the terms as i have not seen this anywhere,they need to update the terms and conditions,also when i closed the window in chat it usually says leave feedback but the last two times it has not done this,i wonder why,so i leave feedback here,please take note when buying prime videos,i have had to leave feedback here because i cannot do it on the website for some reason,if amazon change the terms to what i have explained here then i will be happy,but for now i am not happy.by the way amazon refused to refund my orders so i got no money back,this is not good,i did not want to leave this review but as it has happened twice so i had to,when the terms state that multiple orders cannot be refunded then my feedback will change but until then well not good.”

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Posted 7 years ago

“I've purchased countless items from amazon. I'm a very happy customer, as they always deliver on time. If I have any issues, they are very prompt in dealing with any situation. It's very uncommon to have any problems. 10 stars if I could!”

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Posted 7 years ago

“a very corrupt company, poor treatment of workers”

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Posted 7 years ago

“Very quick easy delivery”

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Posted 7 years ago

“Never any problem - Once i had and they sorted it out quickly and effectively”

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Posted 7 years ago

“Contacted Amazon customer service about a faulty item ordered a few months ago, got a prompt reply and a very satisfying solution, Amazon's customer service is second to none, so efficient, the best!”

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Posted 7 years ago

“I use amazon a lot and they are great I have never had a problem so I rate it excellent”

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Posted 7 years ago

“Generally efficient and good value BUT getting more and more impersonal as they get bigger - a bit like the robots in their customer services!”

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Posted 7 years ago

“Very good service, packages are almost always on time and the TV/music service is a nice added bonus.”

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Posted 7 years ago

“Super corecți și promti”

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Posted 7 years ago

“So an Amazon delivery driver damaged my property and have broken my car parking bollard. I have a ring video door system that clearly identifies the vehicle and sees the van driver deliver the amazon parcel and reverse their van into my driveway and knock down my bollard, check his vehicle and drive off! Reported this to amazon immediately so despite the video evidence, time of delivery and where the parcel was delivered to (not us) Amazons response - nothing we can do without the parcel tracking number ?! Explained that we do not speak to that particular Neighbour and can not obtain that, they have said there is nothing they can do?! In today’s age I find that impossible there is nothing they can do considering we have this overwhelming evidence. I have an amazon account and find this blatant attempt to not help their customers despite a crime has been committed disgraceful. I will be shortly closing my and my husbands amazon Account and contacting the police”

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Posted 7 years ago

“Have been waiting in all morning for the delivery. Just seen the card slipped through the door 'sorry we missed you'. YOU DIDN'T MISS ME, YOU FAILED TO KNOCK ON THE DOOR. UNACCEPTABLE POOR SERVICE.”

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Posted 7 years ago

“very happy with service”

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Posted 7 years ago

“It has one of the best customer services out there. The few times I've had order problems, there's always been someone there to talk to directly and resolve, unlike many current online shops that rely purely on ticketing systems or email forms to correspond with customers (with mixed results, depending on the shop).”

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Posted 7 years ago

“I`ve made purchases for Christmas and now I`ve found that €135 was set on hold on Amazon for my purchases. I`ve been purchasing in Amzon for years. this is the first time something like that happened. They just crashed my budget for christmas. Now I can`t buy gift for my other child because of Amazon. I contacted thei customer care and they redirected me to call my bank and my bank is redirecting me to contact Amazon. Guys if you don`t want have such amounts charged on your debit card dont buy from Amazon. Amazon fu**cked our Christmas !!!!”

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Posted 7 years ago

“ssssssssssssssssssssssssssssss”

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Posted 7 years ago

“I ordered, paid and received books punctually. Good terms. Congratulations!”

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Posted 7 years ago

“Easy to find the products i am looking for, with many comparisons, and a quick and informative delivery service!”

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Posted 7 years ago

“Good website and plenty of choice quick; easy payment process and quick delivery.”

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Posted 7 years ago

“Nothing to made me happy”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,477 reviews