Amazon UK Reviews

Name: Amazon UK
Rating: 4.68

4.7 Rating 13,234 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,234 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 13th December 2023

Juliana

Amazon UK 1 star review on 24th October 2023

Anonymous

Amazon UK 5 star review on 15th July 2023

Beard

Amazon UK 1 star review on 13th April 2023

Adil

Anonymous

Anonymous // 01/01/2019

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“Ordering and delivery second to none.”

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Posted 5 months ago

“Great service from Amazon and have always sorted any problems. Only problem is deliveries being left outside my house, getting wet and in full view.”

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Posted 5 months ago

“It’s very easy to buy items via online by this company. I really satisfied with the item which I bought so far and especially their delivery service.”

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Posted 5 months ago

“Very easy to use and quick to deliver”

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Posted 5 months ago

“Always on time, never had a problem.”

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Posted 5 months ago

“Consistently brilliant and never let me down. Love Amazon and would be lost without them ! A superior service all round.”

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Posted 5 months ago

“I wrote a review that simply stated, QUOTE; "PRODUCT SUPPLIED , NOT AS ORDERD. orderd this Navara 60mm paint Mixing paddle for small tins, however what arived was a Toolzone 85mm paint mixing paddle". IMAJiNE TO MY SURPRISE MY REVIEW WAS REFUSED, Amazon said it does not comply with their "COMMUNITY GUIDELINES", They cannot post my review because i concentrated too mutch on the SELLER? They then sent me an email saying that if I talk about the SELLER, Delivery, Packaging, Pricing, Availability in my Reviews. Comments about sellers can not be posted on Reviews and must Only be sent to Amazon Customer Services as a complaint. I was then sent around all the staff in customer services, going round 8n a Circle with this issue going nowhere! What a bunch of WOKE, CANCEL CULTURE, AROGENT ???????. THEn they concluded by saying thease "ASPECTS VARY BY ORDER AND NOT RELEVANT TO ALL CUSTOMERS" ? So, what the FLUX does that mean? They make it up as they go Day by day and implement it as they feel ???”

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Posted 6 months ago

“Hi, for few times sellers from Amazon get doggy and lie about products they sell. When returning the products back you spend time even all day for that and the seller don't pay any consequences..apart from that if you leave 1star review for seller Amazon don't publish it, is happening few times already..I'm not recommend Amazon..!”

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Posted 6 months ago

“SHARP PRACTICE!! Offered a TV wall mounting service with the new TV I ordered. TV was delivered but the delivery men gave a passable impersonation of Homer Simpson when asked to fit the wall bracket (which Amazon had asked me to supply). Amazon secured the order for a very expensive TV by offering a (chargeable) fitment service - which they DO NOT PROVIDE...be careful...it's the old buyer beware!!”

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Posted 6 months ago

“I ordered an item months in advance of its release. After it was released, my order tracking listed it as arriving by a certain date. The night before that date, the order was cancelled for no reason. They would give me no explanation for the cancellation. I will never use Amazon again for as long as I live.”

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Posted 7 months ago

“Delivery is always very quick. The price is comparable if not better than elsewhere. I had to return a broken refill perfume bottle once and was immediately sent another. I am always pleased with Amazon.”

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Posted 7 months ago

“My organisation was the victim of a complex scam in which a large number of Amazon gift vouchers were purchased. I reported this to Amazon immediately in an effort to freeze the vouchers so the fraudster would be unable to access the funds. I sent the voucher codes to Amazon three times over two days but have been unable to speak to anyone at Amazon that can tell me whether the vouchers have been frozen, despite contacting them 10 times over the last six days. Customer support have cut me off both over the phone and over the chat. Amazon have made a horrible and upsetting experience so much more difficult. In comparison, Apple froze the vouchers immediately and have now refunded us the funds. Amazon has not even acknowledged that a fraud took place. Words cannot describe how disappointed I am with my experiences with Amazon. You do not support small businesses in any way. Every single part of your customer support experience is challenging and unbelievably unhelpful. What a terrible, terrible organisation.”

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Posted 8 months ago

“https://www.amazon.co.uk Actively make it difficult to get refunds on purchases.”

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Posted 8 months ago

“every single shipment late.”

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Posted 8 months ago

“If there was a no star I would love to give them none. I’ve been with them over 10 years, paying every month for Prime and when went on holiday they suspended my account they said for violating their Terms and Conditions and when you ask how I violated their TC they can’t discuss it. Absolutely rubbish service, so disappointed and shame I’ve been paying them for years so much money without even using Prime for months. They should be ashamed by their service, they don’t care for their customers only to earn money!”

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Posted 8 months ago

“Customer service declining in UK Bezos needs to return”

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Posted 8 months ago

“Sick of Amazon removing legitimate reviews to protect sellers. A seller sending a white label copy of the advertised item is NOT ACCEPTABLE Amazon”

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Posted 8 months ago

“Amazon is very convenient for shopping and I most admit I use it very often, but customer service nowadays is extremely bad and the staff is very rude and unhelpful. I order a product which cost £40 (not much and not a big deal about it) I receive a phone call from the driver on the day, I gave him a very clear instruction of where about he can leave the package, arrived home asked my neighbours for the package they said they haven't got it, checking around the house nothing left anywhere. obviously the package get lost. contacted the customer service they said to call them after a couple of days. called them after a couple of days as they asked and the start to be extremely rude and very robotic. Let's start with Shweta, the very first sentence came out of her on the live chat is to check my email. and after that she refused to speak with me or even to have any interaction. I spent over 45 minutes on the chat trying to speak with her and she kept saying we will not help without a police report. I asked for the manager who I thought will have a little bit of common sense that it's ridicules asking for police report for £40 product, I was not asking for refund and I was simply asking them to send another product. Of course we need to give big shout to the most useless manager, rude, unhelpful and extremely disrespectful Jacob Raj K, who demonstrate to be nominated for staff award for being a jerk and disrespectful, he was so rude from the very start, and the conversation like we will not do anything until you put a police report, send us a PDF and it must be closed. I got the same standard email as I got from the first staff 3 times!!!!!!!!! Jacob of course wasn't even welling to listen and I personally think he shouldn't be near customer service. I sent the police reference number after a couple of days, to receive the same exact email as before without even a name on it. I am a person with common sense, as Amazon stating " Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which show the item was delivered: - Information collected at the point of delivery. - The package weight and reported condition upon delivery." I simply asked for a photo, or if they can contact the driver and I have no issue of going around and ask for the package, but instead of helping I got that we will not help without a crime report!!! You need a crime report in major city like London, I am sure the police had a laugh when they saw that, for £40 forty freaking pound. If I can give you below 0 star I would. it's disgrace that you refused to help even when your customers saying I am happy to go and knock on people doors to find the package and not to cost anyone extra.”

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Posted 8 months ago

“I am closing my account with Amazon despite being a very loyal customer, I have had it with the Edinburgh Depot and in particular the Station Manager, who does NOT care about the Customer at all and ignores the Executive who tell him/her to investigate and contact the Customer. How he/she is still with the company, I do not know, but it just goes to show the lack of Duty of Care goes right to the top, John Boumphrey who just passes the buck to anyone and everyone else. Jeff Bezos would be ashamed with what the UK staff, right to the top, have done to the company. Do not even start me on the Indian and UK Contact Centre who are robots, NOTHING more, if it goes of script they get frustrated and tell porkies or ignore you altogether. If there is not a shortcut key, they can't type or understand, India or the UK.”

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Posted 9 months ago

“Having recently relocated to a house featuring hard floors in many rooms, I found myself in need of various felt pads. This was not only for any newly purchased furniture, but also for replacing old ones. Amazon was my go-to, and I found a selection that admirably fulfilled this requirement. What's more, the delivery was impressively swift, adding to the convenience of my purchase.”

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Posted 9 months ago

Amazon UK is rated 4.7 based on 13,234 reviews