Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products, good quality and fast delivery. A lot to choose from on the website and always something new. Highly recommended.”

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Posted 7 years ago

“I recently purchased a headphones set from Amazon UK together with some accessories (cable, Bluetooth adapter, case). They were from different companies but everything came in quickly and as ordered. Very good performance and the goods were exactly as advertised. Definitely will continue to purchase from them. Well done.”

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Posted 7 years ago

“Just brilliant service”

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Posted 7 years ago

“Easy shopping. Prompt delivery!”

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Posted 7 years ago

“Great experience”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“top quality customer service”

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Posted 7 years ago

“I simply love Amazon.. everything you need you can get in Amazon UK. service is effortless and any problems i have had, it was addressed immediately and in the most courteous of ways. I would recommend Amazon UK a million times a day. well Done Amazon UK. keep up the good work”

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Posted 7 years ago

“Excellent service and price as always”

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Posted 7 years ago

“Quick delivery as usual”

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Posted 7 years ago

“Good good good”

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Posted 7 years ago

“Quick delivery and great customer service”

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Posted 7 years ago

“I am usually a fan of Amazon but recently ordered an oxygenator for my garden pond and it came with Continental plug. They cannot exchange it for UK plug and I now have all the hassle of having to return it and waiting for my refund and having to search for a UK supplier. Not a happy lady!”

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Posted 7 years ago

“Highly recommended. Very quick delivery. Quality product.”

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Posted 7 years ago

“i love the fact no matter what the time i can order whatever i want and it arrives on time by happy cheerful people”

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Posted 7 years ago

“Great range of products at good prices.”

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Posted 7 years ago

“This would be 5 stars, however there seems to be more stock arriving from China, with questionable quality and inflated lead times.”

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Posted 7 years ago

“Amazing deliveries.”

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Posted 7 years ago

“dealt with my questions very good when I have to contact them regading info on my products I wished to purchase thanks”

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Posted 7 years ago

“I'm so disappointed, they took £79 from my account for some prime membership, but I never subscribe for this kind of membership.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,447 reviews