Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

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Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

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“Had no issues with when ordering from Amazon.”

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Posted 7 years ago

“Very good service, excellent communication between buyer and sellers. Would use and recommend to my friends.”

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Posted 7 years ago

“Very easy transaction,good service delivery on time.”

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Posted 7 years ago

“cant fault amazon allways had great service paying with paypal makes it very easy keep up the good work”

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Posted 7 years ago

“Excellent service brilliant if you want to return no quibble refunds :-)”

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Posted 7 years ago

“Very good choice of items at a good price. Customer services always available. The onky problem I have is sometimes next day deliveries turn up late.”

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Posted 7 years ago

“never been disappointed with ordering anything from or through amazon uk”

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Posted 7 years ago

“Their site is very complete, easy to use, and the choice is great.”

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Posted 7 years ago

“Excellent website to shop, loads of options and the free delivery is great.”

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Posted 7 years ago

“Fast service and clear communications to there clients.”

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Posted 7 years ago

“Such a pity because we do need that type of shopping, however: Do I get my delivery on time? NO When things go wrong does Amazon tries to fix it? No Does prime works with one click, one day delivery? NO Is Amazon responsive? NO Received an email somebody who probably thinks he is the top worm as he is calling himself Joseph! Oh dear! telling me that if the delivery guy did not deliver is because he probably thought it was not safe! WHAT? the camera filmed what happened, he did not ring the bell, and he was not quick at coming out of the front path, indeed he stayed back studying the windows and the camera at the top. In other words he did not tried to deliver to me, for any reasons of his own. But for Amazon to back him up, telling me I am wrong and during this time pocketing my money from prime: NO!”

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Posted 7 years ago

“Spot on always”

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Posted 7 years ago

“All perfect thanks”

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Posted 7 years ago

“Always happy that expected deliveries are more often than not sooner rather than later :-) Well packed so chances of getting damaged are minimal and delivery people mostly polite and friendly.”

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Posted 7 years ago

“Quick delivery and quality items!”

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Posted 7 years ago

“Goods expectations are mostly above 85%...”

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Posted 7 years ago

“Being tied to my home as a Carer for elderly and disabled folk, I have found Amazon a life saver for me personally. Orders are sent out very quickly and returning goods is easy and problem free. I would not be able ro cope without my being able to order may heavy household items, which they cheerfully deliver to my door, by the sweetest dlivery drivers! Mostly foreign guys....... but hey-ho, always well mannered and with broad smiles! Glad to be employed and have work in our Country. Thank you.”

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Posted 7 years ago

“Bitter prices to have first than other websites”

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Posted 7 years ago

“Very professional,I always had receive my order on time and when i had a problem, there is always someone to help you and resolve your problem!!”

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Posted 7 years ago

“I ordered a new phone from Amazon last Wednesday (16th Jan). It was due to arrive up until 10pm that day. I waited in at my front window overlooking the front door waiting for the delivery. The driver never turned up. I then got an email from Amazon to say the package had been delivered to a neighbour but there was no house number on it. I had not received a 'sorry we missed you' slip that you would usually get from Amazon. I called their customer service and they confirmed that it had been delivered to a neighbour signed for by someone called Ricardo. It was too late to call in that night so my boyfriend called in the next evening after work to see if they had received it. They said they hadn't and that there was no one called Ricardo living in the house. I reported this back to Amazon and they sent me out a form to fill in to receive a refund. Assuming this was just a mistake I decided to order the same phone again from Amazon as I've never experienced this happening before and assumed it was a one off. The new delivery was supposed to happen on Tuesday. At 11.47am it said that it had been delivered and handed to the resident. I knew this wasn't true because I was the only one at the property at the time and I had been again sitting at the window and knew it hadn't been delivered. Again I had not had a knock at the door, no one had called the number I provided them and I didn't receive any slip to let me know that they had missed me and delivered elsewhere. I rang Amazon to let them know it hadn't been delivered and to find out what the problem was this time. The girl I spoke to said she could see that the location the parcel was scanned at was not my address. She said it was "really strange" and advised me to wait until the end of the day to get back in touch as the parcel might turn up. At about 17.10 last night I called Amazon again to let them know it still hadn't arrived. Again the girl I spoke to confirmed it hadn't been geostamped at my address but on a completely different road. On Wednesday I managed to speak to the man who lives there who said it had definitely not been delivered there. I received an email from Amazon on Wednesday to say they are no longer investigating my delivery and are not willing to offer me a refund as they collected information at the point of delivery which proves it was delivered to me. This isn't true though because I didn't sign for it. This has never happened before, I've always had a really good experience with Amazon. The problems have only started since I moved to a new area. No deliveries have turned up they've all vanished in transit. This leads me to believe the delivery driver is stealing them. Amazon have refused to deal with me either by email or on the phone. I've now had to get the police and my solicitor involved. I have been a loyal customer for years and I'm so disgusted for how they've treated me on this occasion. I now have to go out and buy the phone again elsewhere and am over £200 out of pocket.”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,447 reviews