Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,447 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always good service very quick to sort any problems.”

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Posted 7 years ago

“I have always found Amazon amazing for choice and delivery”

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Posted 7 years ago

“Really can't fault AmazonUK. The ease or ordering couldn't be improved as I hate walking around town shopping and nearly always not able to find what |I want so this method of shopping online suits me down to the ground! In the warmth and comfort of one's own home...what could be better? Their delivery service is excellent and almost always the goods arrive a lot sooner than forecast. The return service is easy to understand and use although I have to say I have had to return things infrequently. The quality of goods I have bought is good and always undamaged and as advertised.”

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Posted 7 years ago

“Great selection of all items and often the best price around. I use Amazon prime which is brilliant, particularly if you're unable to get out of the house but have run out of nappies for example! Also use it as my reference point for any reviews of products I am looking to buy.”

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Posted 7 years ago

“Goods ordered and items arrived on time well wrapped, very satisfied with the service from Amazon”

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Posted 7 years ago

“Always easy and simple. Good prices.”

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Posted 7 years ago

“If your a member of prime then you’ll receive great perks. Great customer service always and complains are dealt with speedily and accordingly. Parcels are always delivered on time and with suitable protective packaging.”

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Posted 7 years ago

“Nothing good Not good at all its not worth your time guy”

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Posted 7 years ago

“I love Amazon - Prime is amazing - next day delivery - great choice of items - no hassle returns Good communication.”

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Posted 7 years ago

“bought shoes from amazon, they didn't fit, but it was free to return them, so no problem”

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Posted 7 years ago

“Everything I have ordered has been delivered promptly, is always exactly what I ordered, is well packaged and I have never received anything damaged or broken. The system is fast and efficient and I will continue to use them.”

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Posted 7 years ago

“Fast and hassle free deliveries. Although need to fix tracking package updates”

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Posted 7 years ago

“It's always worth checking Amazon when you need anything at all. Great range of products stocked with excellent delivery options 👍”

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Posted 7 years ago

“Always Excellent service...”

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Posted 7 years ago

“Great range of products, easy to use and fast checkout options”

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Posted 7 years ago

“Very simple to use, efficient delivery and a great range of products.”

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Posted 7 years ago

“Amazon is one of the few companies with an extremely good customer focus and service. They are always there after sales if a problem should arise. Enourmous assortment of every kind of goods you ever will need at a fair price and prompt shipping of your order. This is my number one favourite online store since many years ago. Thank you Amazon!”

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Posted 7 years ago

“Fast reliable and easy to order!”

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Posted 7 years ago

“Easy to access, easy to buy, delivery on time. Excellent!”

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Posted 7 years ago

“Level of service brilliant”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,447 reviews