Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,449 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 14th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely easy to shop and buy from. I've always been able to trust the descriptions of the products to be accurate.”

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Posted 7 years ago

“Ordered on Tuesday arrived by Friday. Excellent product and excellent service.”

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Posted 7 years ago

“Amazon are excellent for choice and if problems arise which are rare they are very helpful and it gets resolved immediately”

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Posted 7 years ago

“Easy fast purchase and quick delivery.”

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Posted 7 years ago

“THE DELIVERIES HAVE BEEN PROMPT,PACKAGING EXCELLENT AND QUALITY OF GOODS FROM AMAZON IS EXCEPTIONAL. VERY HAPPY WITH THEM AND WILL CONTINUE DOING BUSINESS WITH THEM FOR AS LONG AS POSSIBLE. DAVID GRANT.”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Swift service, good quality products”

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Posted 7 years ago

“Easy to access their website and find whatever you may be interested in purchasing. Amazon Prime is also good option to use for free and quick delivery”

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Posted 7 years ago

“Packaging, communication and service are excellent.”

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Posted 7 years ago

“You can buy anything from there so quick so easy”

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Posted 7 years ago

“Amazon! Fantastic i love the prime membership and the tv shows . The fast delivery and always a friendly driver.”

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Posted 7 years ago

“I used to be sceptical of online ordering, luckily I've have no trouble. I wonder how local shops will compete with the value offered online? I would definitely recommend to friends.”

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Posted 7 years ago

“Item delivered well within time competitively priced and very well packaged - looks lovely up - Tiffany glass lampshade”

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Posted 7 years ago

“Always happy with products and delivery is always on time”

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Posted 7 years ago

“Great prompt service”

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Posted 7 years ago

“quick and dirty they keep it simple”

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Posted 7 years ago

“Quite the definitive way to shop. rapid delivery and great customer service should there be a problem. First class”

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Posted 7 years ago

“REALLY LIKE BUYING THROUGH AMAZON AS ANY PROBLEMS ARE SORTED OUT BY CUSTOMER SERVICES ,ALWAYS FOUND THEM GOOD.”

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Posted 7 years ago

“Speedy delivery and product quality”

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Posted 7 years ago

“amazon always deliver on time and without hassle. they have a great customer service system and always treat you as a valued customer, the staff are always friendly and go above and beyond to make sure you are happy. I highly recommend Amazon and always will”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,449 reviews