Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,531 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,531 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Beko washing machine. Fantastic product at a really reasonable price. Ordering was really easy. The product was delivered promptly by a friendly and helpful delivery driver. We installed it ourselves but paid for the old machine to be taken away. No fuss excellent service.”

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Posted 5 years ago

“Excellent customer care”

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Posted 5 years ago

“Fast delivery ! AMAZING value for money ! Fits and looks perfection in my kitchen especially as it replaced an intergrated neff ! Thank you 110%”

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Posted 5 years ago

“I bought a Bosch microwave from Appliance Direct, service price delivery all good including of course the product itself. I am a really happy customer.”

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Posted 5 years ago

“Ordered a dishwasher on Saturday received it on Monday within the allocated 2 hour time slot got a call 30 minutes before arrival to confirm delivery staff both efficient and courteous competitive on price would use again”

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Posted 5 years ago

“Price was good fast delivery and quick and simple transaction”

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Posted 5 years ago

“Do not trust their statements for a moment. I bought a hood rated (by them) ad A-Grade (minor unnoticeable marks on the side). What I got was a piece of contorted metal. The hood was not usable at all, the sides were bent out of shape and the filters were bent as well to the point that the item cannot be utilised. The delivery was in a cardboard box with not protection whatsoever. All of this for over £140. They asked for feedback and I told them exactly the above. I got two email asking for picture and I sent them. Then I got an email stating the case was closed. Not even an apology! Do not use this company if you care about what you buy, your money or some decent service”

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Posted 5 years ago

“Easy to order, delivered quickly and packaged well.”

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Posted 5 years ago

“Very happy with product. Excellent service and quick delivery. Would definitely recommend”

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Posted 5 years ago

“Still not received the goods - and no reply to my emails requesting when it will arrive”

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Posted 5 years ago

“Can't fault the service delivered, from simple ordering to scheduled delivery on time with a smile, and value for money.”

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Posted 5 years ago

“Excellent value. I compared prices online, and AD cheaper than company with similar name and several others. I did a lot of research. Plus AO had loads of items but many were out of stock. AD items all available. I ordered several items and one was wrong size. Staff friendly and helpful about return and replacement cooker hood arrived within 24 hours. I would definitely recommend this firm.”

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Posted 5 years ago

“The order process was easy. I was kept up to date with the delivery which was very quick.”

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Posted 5 years ago

“Great prices, fast delivery and great communication! Will use again!”

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Posted 5 years ago

“Product arrived the day before it was scheduled so excellent service as usual.”

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Posted 5 years ago

“Great no problem at all . Delivery men came within time frame all good”

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Posted 5 years ago

“Super efficient service.”

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Posted 5 years ago

“Microwave - Competitive price and delivered within 18 hours of ordering.”

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Posted 5 years ago

“Price- good Delivery- poor I paid extra to get it delivered on the Saturday which it came on time etc, but I live in an upstairs flat and the delivery refused to take it up the stairs for me and just left in the main doorway. They said because of Covid they couldn’t do it. But if I were to have paid for someone to connect it they would’ve been allowed to come in. The attitude from one of the workers was poor and arrogant. I was left to get the washing machine up the stairs on my own”

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Posted 5 years ago

“Great website, fantastic service from customer service (pre order enquiry) through to delivery. 👏 👏”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,531 reviews