Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,531 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,531 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prompt service”

Helpful Report

Posted 5 years ago

“Excellent service, kept me informed of delivery dates and appliance met all my expectations. Would use again in the future.”

Helpful Report

Posted 5 years ago

“Excellent communication, price and delivery no problems at all I recommend.”

Helpful Report

Posted 5 years ago

“your company are fantastic but this extractor fan looks great but when it is switched on from low speed to the high speed is so noisy its unbearable , what do i do to teturn and pick another that isnt like an aircraft taking off . NOT YOUR COMPANys fault but i hope we can return the unit or someone come out and listen”

Helpful Report

Posted 5 years ago

“All good thanks very easy to use I’d recommend this company to anyone”

Helpful Report

Posted 5 years ago

“Excellent service from point of ordering to delivery”

Helpful Report

Posted 5 years ago

“Customer services were very good. They were friendly and helpful. The washing machine was delivered promptly and communication regarding delivery excellent.”

Helpful Report

Posted 5 years ago

“Great next day service and it was the weekend! Fully satisfied.”

Helpful Report

Posted 5 years ago

“Reasonable price, fast service , very happy”

Helpful Report

Posted 5 years ago

“Great price, good product, well informed about delivery”

Helpful Report

Posted 5 years ago

“The chance to choose a convenient day for delivery coupled with the good communication from the agent meant we were ready to take delivery of our new appliance and have the now defunct one out and ready for collecting. Friendly and competent chaps delivered without bother!”

Helpful Report

Posted 5 years ago

“We didn’t get our delivery again”

Helpful Report

Posted 5 years ago

“AVOID THIS COMPANY Appalling service same as 2019. Will never you again. Still not had delivery some 6 days later. I would not recommend customers to use you. Item says out for delivery 6 days ago. When this happened last time I was expected to deal with the delivery company myself. I bought the appliance from you and paid delivery to you do you should sort. AVOID THIS COMPANY”

Helpful Report

Posted 5 years ago

“Really happy with our appliance - we bought an american style side by side fridge freezer. We were happy with the delivery time and communication. We were not aware it was a 'doorstep delivery' but understandable due to current restrictions however, they left our very large, very heavy appliance at the bottom of of our front doorsteps, and it was upside down, so we had some difficulty moving it from there! Other than that, recommended.”

Helpful Report

Posted 5 years ago

“Great customer service, received my order within 24hrs although I selected standard delivery which could take up to 10 days!”

Helpful Report

Posted 5 years ago

“Great customer service!.. From the point of ordering to delivery and I love the product!... Thank you very much!”

Helpful Report

Posted 5 years ago

“Exellent service and good prices,ordered a tumble dryer for my daughter,very pleased with the service would recomend”

Helpful Report

Posted 5 years ago

“Great price and on time delivery! First time I have used but will return. Service was excellent.”

Helpful Report

Posted 5 years ago

“Ordered Saturday evening arrived first thing Monday morning. Great service”

Helpful Report

Posted 5 years ago

“Secon time of purchasing and the whole process is QUICK and PAINLESS. Excellent service and that was Bourne our first time around when an item was broken in shipping and they replaced and resent the same day.”

Helpful Report

Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,531 reviews