Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,150 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,150 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered cooker hood and 3 separate orders for hood filters. Always arrived on time and correct”

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Posted 1 year ago

“Absolutely 10 out of 10 great service”

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Posted 1 year ago

“Quick and easy. Fast delivery and good communication.”

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Posted 1 year ago

“Hassle free service from ordering to delivery. Delivery was arranged quickly and they arrived at the specified time. Delivery drivers were great, as I live in a first floor flat with no lift they assessed the area first. They took care with carrying up a large appliance and placing it where I wanted. Happy with the service and the product.”

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Posted 1 year ago

“Competitive price, great customer support and fast delivery.”

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Posted 1 year ago

“Followed up with a call to check in I was happy. Simple returns though would be good to have other options to return like drop off at DPD point or other. Happy with products and after care service.”

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Posted 1 year ago

“Easy ordering,quick reply and delivery. Overall a very good service.”

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Posted 1 year ago

“Excellent service. Next day delivery ood price nice delivery men. No complaints will use again. And excellent customer service. Problem rectified very professionally and quickly.”

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Posted 1 year ago

“Fabulous friendly staff, they went out of their way to help ,nothing was to much trouble. A1 service and product.”

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Posted 1 year ago

“I ordered a dehumidifier and when we used it there was water coming from where it shouldn’t be. I rang customer services and got through immediately, they transferred me to a technician who helped on the phone. I had to return the item for checking and was offered a full refund including the postage. Both delivery and collection were agreed in advance and communication throughout was very good. I would recommend using Appliance Direct as the service was great.”

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Posted 1 year ago

“Amazing service from ordering to delivery”

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Posted 1 year ago

“Great service and communication fast friendly delivery”

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Posted 1 year ago

“Excellent service, really went above and beyond and exceeded my expectations!”

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Posted 1 year ago

“Easy and reliable process start to finish”

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Posted 1 year ago

“Original purchase trouble free and efficient, subsequent warranty issue resolved very quickly, replacement unit delivered within 6 days. Surprisingly straightforward.”

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Posted 1 year ago

“Dehumidifier stopped working after 3 months, rang customer service and was told they would pick it up and repair it after 1 week was informed that they couldn't repair it and would replace it with a new one Received the replacement in 3 days Very pleased with this company and would definitely use them again”

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Posted 1 year ago

“I purchased a 50 inch electric fire place for £579.00. After purchase you then send me advertising emails stating item was £699.99 and now reduced to £499.99. When I phone to complain you start your story that you get these items from different suppliers and change prices. You won't honour the price and refund the difference.. won't be using you again.”

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Posted 1 year ago

“Cant fault them dishwasher broke down had a chat wuth them and a new one deluvered within 24 hours”

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Posted 1 year ago

“We are very happy with the service from this company. We ordered a new cooker and chose which delivery date suited us best. We received a phone call from the company to confirm our order details I.e. the size of the cooker which we had ordered and were told we would be contacted the day before the delivery date with a time range which was duly done. On the date of delivery the delivery man phoned at 8am to say they would be with us in an hour. Cooker delivered on time with great care. Good cooker at very reasonable price. I would definitely order from them again”

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Posted 1 year ago

“Excellent response to a broken flymo, under warranty. Very quick turn around, and prompt delivery of replacement. Thanks.”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,150 reviews