Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,614 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So pleased with Appliances Direct, every time! Great on price, dispatch, communication, service and delivery. For me, there is no reason whatsoever to look elsewhere. Amazing job!”

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Posted 1 year ago

“Personally I could fault any of the process with my dealings with Appliances Direct. I found using the website very easy to use along with various options that were offered. It was so refreshing not to have been exposed to any sales pressuring techniques that go on in other companies. Finally, the attention to detail about the time of delivery was excellent, together with the courteous nature of the driver. First class service, and I give Appliances DIrect 20 out of 10. Thank you. Steve. A happy customer.”

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Posted 1 year ago

“great service, good communication and loved the live tracking to help with our expected timed delivery. Appliances all good”

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Posted 1 year ago

“My score is not aimed directly at Appliance Direct. Their customer service prior and post service was exceptional. Price of products excellent. The service falls down with DPD delivery company. Horredous delivery company after 3 attempts to get them to deliver had to abandon and cancel order and get a refund. I would buy all my appliances from this company, but unfortunately not with DPD as their means of delivery.”

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Posted 1 year ago

“Good experience. Easy to buy online at a good price. Excellent communication throughout. Delivered on time by DPD, pass code required to secure goods on delivery. Thank you Appliances Direct”

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Posted 1 year ago

“Very efficient”

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Posted 1 year ago

“Easy ordering, competitive prices.”

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Posted 1 year ago

“They had an appliance others didn’t, quick delivery, reasonable price.”

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Posted 1 year ago

“Item never turned up on Friday now we are away for a few days - we wasted Fri afternoon waiting in line- yes it’s DPD’s fault I assume but you asked how my overall experience was”

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Posted 1 year ago

“5-star protection, 100% satisfaction! - Thanks, HACKINGPROTEAM!”

Appliances Direct 5 star review on 18th July 2025

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Posted 1 year ago

“Great service, was kept upto date at each stage. I’m so pleased with my purchase. I highly recommend Appliances Direct and will definitely shop again”

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Posted 1 year ago

“Very easy from the start to finish! The delivery drivers were very good”

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Posted 1 year ago

“Received phone call to tell me delivery was on it's way and how long driver would be. Delivery was spot on time, driver very courteous and delivered parcels to my garage. Can't fault delivery to be honest! Parcels not checked as there were too many to check as driver had to get on with his deliveries.....”

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Posted 1 year ago

“Very poor service 3 days wasted waiting for a delivery that never came. They booked a slot but never turned up and move it to the next day after 3 days we gave . Asked for a refund and that’s was fine . But poor service. Went out and got it locally”

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Posted 1 year ago

“HORRIFIC EXPERIENCE BE WARNED. I will never use this company again. They dont give you any delivery information before the day. They are supposed to call you 30minutes before arriving and they didn't (I literally had to leave the hospital to rush home and meet them). I paid for installation, which was not done properly. I had to do half of it myself after they left and when I asked for a revisit to complete the installation I was told I had to wait several more days (without an allotted appointment time again). All I asked for was to refund my installation fee after failing to do it correctly, the company refused to refund me. I am now writing a review to warn people of their terrible service.”

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Posted 1 year ago

“If I could give minus stars I would. Their delivery driver left the unit outside with my highly distressed cleaner who could not speak English and who was locked out of the house. Because the poor upset woman gave me her name and as the driver (when he called me for the pin) did not tell me it was going to be dumped outside, they are saying it was accepted by her. They left a £200 unit outside my house and it got stolen. But they are saying it is basically not their problem. Disgusting treatment, absolute cowboys.”

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Posted 1 year ago

“Delivered damaged single oven now I have to wait a week for replacement after the inspection”

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Posted 1 year ago

“The delivery was cancelled late minute, resulting in the chilled food order from Tesco not being stored properly as too late to cancel. I chose this product as was promised next day delivery; this is for a children's nursery and it was vital for correct storage of food.”

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Posted 1 year ago

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Posted 1 year ago

“Excellent all round service. Customer support great.”

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Posted 1 year ago

Appliances Direct is rated 4.2 based on 6,614 reviews