Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,154 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,154 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was on time and driver very polite”

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Posted 6 years ago

“Brilliant well packed and so easy to install, many thanks.”

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Posted 6 years ago

“Good service informed delivery”

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Posted 6 years ago

“Very happy with service provided and the politeness of the delivery team. My only gripe is that for some reason I was labelled as a business and was charged extra for using a credit card. This was eventually resolved but it did put a downer on things”

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Posted 6 years ago

“Speedy delivery, item as described and delivered on time. Only pain is holding on too long on the phone to speak to an agent on a call rate 0871 number. The customer service rep was pleasant to deal with though.”

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Posted 6 years ago

“Good price. Prompt delivery.”

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Posted 6 years ago

“Arrived on time”

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Posted 6 years ago

“Havng previously placed an order with Appliance Direct for a free standing freezer and been more than satisfied with them on price and subsquently upon the speedy and couteous delivery service, I elected to place a second order for a washing machine with a 1600 spin cycle. Although pleased with both the washing machine itself and the fact that it was competitively priced, the delivery service was very slow with the item arriving almost three hours behind schedule. That delay cost me an additional THIRTY POUNDS in charges for havng my installer wait until 6pm before he could start his work.”

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Posted 6 years ago

“All fine, delivered as stated.”

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Posted 6 years ago

“I was very Happy with my purchase and it was,delivered on time. Easy to install and,works well.”

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Posted 6 years ago

“Really pleased with the product was really easy to install and work”

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Posted 6 years ago

“Everything is great for now”

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Posted 6 years ago

“Good service, kept me informed when delivery date changed due to supplier issues, then delivered a well packaged product on revised date.”

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Posted 6 years ago

“Everything seems OK although the delivery men did not want to wait until we had unpacked the Tumble Drier. Also either the machine had been tested or used before as there was already fluff in filter.”

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Posted 6 years ago

“Very quick delivery as promised. Item bought - Electriq 20 litre air conditioner - in perfect condition and working well. Useful product booklet enclosed with helpline number of the back. The only thing I am unsure about is that I purchased an extra 5 year guarantee from you. Do I have to register that? Do I have to register the shorter manufacturer's guarantee also. Have you emailed confirmation to me? Will I get confirmation by post? Have given a long, favourable review of the product on Amazon, under the Appliaces Direct link to the product, though I am glad I bought direct from Appliances Direct website.”

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Posted 6 years ago

“the item worked straight from the box, it cleaned up very well, with not too much noise.”

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Posted 6 years ago

“Everything went according to plan and we were very pleased with the appliance.”

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Posted 6 years ago

“A little slow in answering emails”

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Posted 6 years ago

“Delivery of appliance and fixture good, ordering on the internet took a long frustrating time.”

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Posted 6 years ago

“Yes happy I was at work.😄”

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Posted 6 years ago

Appliances Direct is rated 4.2 based on 6,154 reviews