Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,189 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,189 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered fridge pointed out it might have slight cosmetic damage arrived 2 days later ordinary delivery dent the size of a pinhead which no one has commented on no probs. Only thing annoyed me the delivery co did not inform me of the time slot which would have been useful. Would use again.”

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Posted 5 years ago

“It was quick delivery and I save £10 than ordinary high street shops like Argos, debhnems etc”

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Posted 5 years ago

“Great service but a bit slow on delivery times”

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Posted 5 years ago

“Straight forward ordering, payment and delivery. Phone call from customer service dept was dealt with in a professional manner, to confirm items purchased and my alternative delivery address. Only issue was delivery time. Ordered Monday morning and delivery was Friday afternoon. Delivery was an additional payment and though there was a more expensive faster option,I felt it was rather slow considering it was charged for. Other than that quality items at a decent price.”

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Posted 5 years ago

“Delivered the correct order in good time and kept me informed of date/time of delivery”

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Posted 5 years ago

“Good freezer only problem was the delivery supposed to deliver on Tuesday then suddenly changed to Monday. Was difficult as I had to change my plans. Apart from that everything else went ok.”

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Posted 5 years ago

“I ordered two cooker hoods and a oven/hob All fine, quick delivery”

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Posted 5 years ago

“Good price and quick delivery. Could do with free delivery service Thank you”

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Posted 5 years ago

“Ordering with Appliances Direct was easy. Their staff were very helpful when I experienced problems with the item being delivered. Unfortunately the delivery company let them down big time, which was beyond their control.”

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Posted 5 years ago

“Helpful staff good prices speedy delivery”

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Posted 5 years ago

“Ordered a dishwasher. I had choice of dates. Emailed regular with an update and had a phone call 30 mins before arrival. The 2 gentleman who unwrapped it were lovely and helpful. Great service will be shopping on here again!”

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Posted 5 years ago

“From ordering to dispatch we were kept informed. Price was much the same anywhere else but delivery charges were lower.really pleased with my purchase.”

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Posted 5 years ago

“Decent service and price.”

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Posted 5 years ago

“Order arrived quickly and as described. Packaging could have been more robust and no delivery note enclosed. No problems with the item so far.”

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Posted 5 years ago

“Great. Kept in touch about delivery. 24 hours before given 2 hour slot. On the day call half hour before they arrived.”

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Posted 5 years ago

“I could not ask for better service. An error on my part resulted in the incorrect product being delivered. My fault not the company. A swift phone call/email quickly resolved the issue, with the correct product now being delivered. No problem with the return of the incorrect product, full refund along with a discount. Return postage at my expense, but is the norm. I should also add that delivery was within 24 hrs of placing the order. Finally the product was everything that was expected, and does what it says on the tin”

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Posted 5 years ago

“Came sooner than expected and a great product at a great price.”

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Posted 6 years ago

“Delivery on time as promided. Son was happy with item.”

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Posted 6 years ago

“No problem order, good supporting customer service that means everything good”

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Posted 6 years ago

“Everything as per information provided Good prices great products Only small negative they could give more time when calling to say delivery arriving”

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Posted 6 years ago

Appliances Direct is rated 4.2 based on 6,189 reviews