Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,150 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,150 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two cooker hoods and a oven/hob All fine, quick delivery”

Helpful Report

Posted 5 years ago

“Good price and quick delivery. Could do with free delivery service Thank you”

Helpful Report

Posted 5 years ago

“Ordering with Appliances Direct was easy. Their staff were very helpful when I experienced problems with the item being delivered. Unfortunately the delivery company let them down big time, which was beyond their control.”

Helpful Report

Posted 5 years ago

“Helpful staff good prices speedy delivery”

Helpful Report

Posted 5 years ago

“Ordered a dishwasher. I had choice of dates. Emailed regular with an update and had a phone call 30 mins before arrival. The 2 gentleman who unwrapped it were lovely and helpful. Great service will be shopping on here again!”

Helpful Report

Posted 5 years ago

“From ordering to dispatch we were kept informed. Price was much the same anywhere else but delivery charges were lower.really pleased with my purchase.”

Helpful Report

Posted 5 years ago

“Decent service and price.”

Helpful Report

Posted 5 years ago

“Order arrived quickly and as described. Packaging could have been more robust and no delivery note enclosed. No problems with the item so far.”

Helpful Report

Posted 5 years ago

“Great. Kept in touch about delivery. 24 hours before given 2 hour slot. On the day call half hour before they arrived.”

Helpful Report

Posted 5 years ago

“I could not ask for better service. An error on my part resulted in the incorrect product being delivered. My fault not the company. A swift phone call/email quickly resolved the issue, with the correct product now being delivered. No problem with the return of the incorrect product, full refund along with a discount. Return postage at my expense, but is the norm. I should also add that delivery was within 24 hrs of placing the order. Finally the product was everything that was expected, and does what it says on the tin”

Helpful Report

Posted 5 years ago

“Came sooner than expected and a great product at a great price.”

Helpful Report

Posted 5 years ago

“Delivery on time as promided. Son was happy with item.”

Helpful Report

Posted 6 years ago

“No problem order, good supporting customer service that means everything good”

Helpful Report

Posted 6 years ago

“Everything as per information provided Good prices great products Only small negative they could give more time when calling to say delivery arriving”

Helpful Report

Posted 6 years ago

“Turned up nice and early. unpacked the item asked if we wanted help to put it in area where it was going. Delivery Men was nice friendly happy with the service I received from this company.”

Helpful Report

Posted 6 years ago

“Very friendly and efficient service. They matched another suppliers price and delivered on the day promised. Only downside was a wait of over 2 weeks for Samsung washing machine. I suspect they had to await a shipment.”

Helpful Report

Posted 6 years ago

“The mobile was due to be delivered but I never received a dispatch note. When I called the service team they were brilliantly ant and arranged for direct dispatch from the supplier so my son got his birthday present in time. Very happy.”

Helpful Report

Posted 6 years ago

“Very pleased with the product and price. Annoyed that delivery info changed from 2/4/2019 to 2/5/2019 although pleased that it then arrived on 10/4/2019.”

Helpful Report

Posted 6 years ago

“Item delivered promptly, with good communication. Paid extra for next day delivery but was given 6pm - 8pm timeslot, which is reason for 4 stars instead of 5 - was expecting a daytime delivery when I had tradesman in the house to fit it. Ordering was easy, competitive price and item works well.”

Helpful Report

Posted 6 years ago

“Overall a positive experience. Good choice, reasonable pricing, good delivery experience, although the packing could have been considerably better. I would like to see, preferably prior to dispatch a description of what damage the selected item shows. All these items are either "shop soiled" or "returned damaged" for resale. Our washing machine arrived in very poor packing and showing a large dent on the front of the machine and while this damage us purely "cosmetic" and doesn't affect the operation I would liked to have known it was there. Possibly prior advice of what the damage is is not possible therefore I suggest that a description of the existing damage is included with the packing note.”

Helpful Report

Posted 6 years ago

Appliances Direct is rated 4.2 based on 6,150 reviews