Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,189 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,189 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order and delivery time perfect. Think it is time to review your delivery service though as I have a first floor flat and the guy’s refused to deliver to my front door leaving me to find a way to get my dishwasher up a flight of stairs.”

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Posted 5 years ago

“Excellent service, the only problem I have is that I don't have a receipt , as I do not have a printer so I am unable to download it.”

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Posted 5 years ago

“Looks like a great product, well packaged but delivery very slow. Suggest using a more reliable delivery method.”

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Posted 5 years ago

“Fast delivery”

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Posted 5 years ago

“good price and service. old machine taken away - although we had to move the old and new appliances into position. Waste packaging could not be collected which was a shame.”

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Posted 5 years ago

“Ordered a Fridgemaster fridge/freezer in May during lockdown. The price was very good. They had no stock then but promised they could get us one for 1st July. It was delivered on 1st July. The delivery team were brilliant and got the large object over the doorstep for us to take over. We knocked a star off only because we were given about a day’s notice they were coming! They delivered in the time slot and with 30min notice”

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Posted 5 years ago

“Delivery was excellent. Item was the correct size as stated in the advert. We bought it to place in the garage as it said in the advert it was suitable for outbuildings- once purchased it seems it is not so.”

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Posted 5 years ago

“Reliable purchase and delivery. I bought an air con unit for next day delivery. This meant it came by DPD couriers. I was kept updated on a delivery slot the night before the delivery, that gave a one hour range. The After Sales were hard to get of (I had a couple of questions before buying that Sales unlikely to know) but probably down to working from home due to the pandemic. Sales were swift to pick up the phone and try to help.”

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Posted 5 years ago

“No complaints,very happy with the service.”

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Posted 5 years ago

“A good price and easy to order. Delivery came on time. Both range cooker and cooker hood were well packed however, the plinth for the base of the cooker was bent. I immediately emailed the company as there are no phone lines due to covid but I have not yet received any response however the delivery was only 2 days ago. Other that that, everything was very good.”

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Posted 5 years ago

“Excellent delivery, on time”

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Posted 5 years ago

“Superb customer service in difficult times. Not rushed on my choice of purchase and listened to everything I said.”

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Posted 5 years ago

“Good product and prompt delivery. Product offerings on website could (and IMO should) be clearer regarding delivery costs which are extra.”

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Posted 5 years ago

“Very neat tidy heaters packaged perfect still waiting for 1 more to be delivered Thank you”

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Posted 5 years ago

“Good price.Informed thought out mprocess. Delivery within 1 hour time slot.”

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Posted 5 years ago

“Telephone service excellent. Was given a delivery date. Received a message when my item would arrive. The delivery man was very helpful. I am very happy with this service and I would recommend to family and friends. THANK YOU. ANN. MANCHESTER”

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Posted 5 years ago

“they delivered when they said it would be and the young man that delivered was very helpfull and the appliance has been fitted and woeks very well. Thank you.”

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Posted 5 years ago

“Fantastic service Ordered, tracked it and hey presto I got it in 2 days Had a bad experience with another company (name sounds like food) so I was impressed at the efflneciey of this company”

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Posted 5 years ago

“I found it easy to research and buy a hoover from Appliances Direct. Promptly after ordering, I had a call from Customer Services with the intention of selling insurance to me. The chap was friendly, helpful and professional, and it made sense for me to insure my hoover. Where the service let me down was delivery. I paid £9.99 for next day delivery. However, I got it four days later. So it was a relief to get it.”

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Posted 5 years ago

“Prompt & valuable service during current situ, thanks”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,189 reviews