Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,149 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,149 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was excellent. Item was the correct size as stated in the advert. We bought it to place in the garage as it said in the advert it was suitable for outbuildings- once purchased it seems it is not so.”

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Posted 5 years ago

“Reliable purchase and delivery. I bought an air con unit for next day delivery. This meant it came by DPD couriers. I was kept updated on a delivery slot the night before the delivery, that gave a one hour range. The After Sales were hard to get of (I had a couple of questions before buying that Sales unlikely to know) but probably down to working from home due to the pandemic. Sales were swift to pick up the phone and try to help.”

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Posted 5 years ago

“No complaints,very happy with the service.”

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Posted 5 years ago

“A good price and easy to order. Delivery came on time. Both range cooker and cooker hood were well packed however, the plinth for the base of the cooker was bent. I immediately emailed the company as there are no phone lines due to covid but I have not yet received any response however the delivery was only 2 days ago. Other that that, everything was very good.”

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Posted 5 years ago

“Excellent delivery, on time”

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Posted 5 years ago

“Superb customer service in difficult times. Not rushed on my choice of purchase and listened to everything I said.”

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Posted 5 years ago

“Good product and prompt delivery. Product offerings on website could (and IMO should) be clearer regarding delivery costs which are extra.”

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Posted 5 years ago

“Very neat tidy heaters packaged perfect still waiting for 1 more to be delivered Thank you”

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Posted 5 years ago

“Good price.Informed thought out mprocess. Delivery within 1 hour time slot.”

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Posted 5 years ago

“Telephone service excellent. Was given a delivery date. Received a message when my item would arrive. The delivery man was very helpful. I am very happy with this service and I would recommend to family and friends. THANK YOU. ANN. MANCHESTER”

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Posted 5 years ago

“they delivered when they said it would be and the young man that delivered was very helpfull and the appliance has been fitted and woeks very well. Thank you.”

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Posted 5 years ago

“Fantastic service Ordered, tracked it and hey presto I got it in 2 days Had a bad experience with another company (name sounds like food) so I was impressed at the efflneciey of this company”

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Posted 5 years ago

“I found it easy to research and buy a hoover from Appliances Direct. Promptly after ordering, I had a call from Customer Services with the intention of selling insurance to me. The chap was friendly, helpful and professional, and it made sense for me to insure my hoover. Where the service let me down was delivery. I paid £9.99 for next day delivery. However, I got it four days later. So it was a relief to get it.”

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Posted 5 years ago

“Prompt & valuable service during current situ, thanks”

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Posted 5 years ago

“Ordering was very easy over the telephone as the online service was very busy and didn’t work correctly. Delivery was fast and the tracking of the parcel faultless. My only issue is that to talk with them you have to use an 0871 telephone number which costs money even on my unlimited calls service, would have been a 5 star review otherwise.”

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Posted 5 years ago

“Good prices excellent service from the delivery crew. On my own and elderly they brought my oven into the conservatory ready for the installer.”

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Posted 5 years ago

“Competitive price reasonable delivery costs and timescales. Sales side a bit pushy if you are exploring options on delivery, contact you by phone and email looking to close the deal.”

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Posted 5 years ago

“Really swift delivery, the delivery crew were really great as on my own due to lock down and they brought my appliance up to my floor. Overall really happy.”

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Posted 5 years ago

“Speedy service and easy to negotiate website. First class.”

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Posted 5 years ago

“Excellent service and delivered when stated. Very pleased with appliance.”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,149 reviews