Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,149 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,149 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price, very helpful staff but delivery was a nightmare. Ordered friday paid extra for next day delivery waited in all day as the tracking said was 'out for delivery'. Did not arrive - phoned Monday - returned the extra to my account no problem, apologised for not arriving Saturday but definitely going to be today - explained i had to go out for 30 minutes arranged to leave note on door saying where to leave. When got home he had been whilst i was out and didnt leave parcel as required signature (I had confirmed it did not). Delivered tuesday first thing - no signature required and is perfect. Delivery needs sorting out but customer service excellent and products very good”

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Posted 4 years ago

“Apart from delays caused by covid our larder fridge delivered in good condition on second time more than happy with its performance”

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Posted 4 years ago

“Purchasing a Bosch dishwasher by phone was quick & easy. Delivery occurred on the stated day alrhough quite late due to a puncture to the delivery van. I was kept informed re progress re delivery. I would use again.”

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Posted 4 years ago

“Swift delivery. Purchase arrived in good condition despite minimal packaging.”

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Posted 4 years ago

“Happy!!! Never buy from this company, I purchased an air conditioner in May which is faulty and cannot get it returned or repairedbdespitevtakingbout a 5 year guarantee, their customer services is non existent and I have emailed three times to their complaints department with no response whatsoever, emails to Managing Director, Complaints Manager and individuals go unanswered, impossible to speak to anyone on phone.I am now having to initiate legal proceedings as they are in breach of contract, seemingly they don't care if they are.”

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Posted 4 years ago

“Missing items. Unable to contact as they are always offline. Constantly refusing my email address. Then have the gall to send message asking for review. Useless intercommunication.”

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Posted 4 years ago

“Whilst the delivery was quick, I was disappointed it cost £9.99 a bit too much in my opinion”

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Posted 4 years ago

“Great service! They kept me informed every step of the way from placing the order to receiving the product!”

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Posted 4 years ago

“Delivered on time. Well protected. Product ordered Amica cooker. Very pleased with quality.”

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Posted 4 years ago

“Good price on my washing machine, customer service were friendly enough when a follow up call was made. Found the delivery quite disappointing as this was re-scheduled a couple of times, took a long time between ordering and receiving the product.”

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Posted 4 years ago

“Order BBQ and delivered Next day”

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Posted 4 years ago

“Great products. Good customer care on the telephone. The men who delivered brought it up my outdoor stairs which was a huge help. My only issue was setting up direct debits for cover on products that I never agreed too! On the whole though, great service.”

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Posted 4 years ago

“Ordering easy and delivered on time”

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Posted 4 years ago

“Great price was a bit concerned that the box on the bottom was open but product was ok the delivery driver could have been a little more helpful”

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Posted 4 years ago

“Order and delivery time perfect. Think it is time to review your delivery service though as I have a first floor flat and the guy’s refused to deliver to my front door leaving me to find a way to get my dishwasher up a flight of stairs.”

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Posted 4 years ago

“Excellent service, the only problem I have is that I don't have a receipt , as I do not have a printer so I am unable to download it.”

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Posted 5 years ago

“Looks like a great product, well packaged but delivery very slow. Suggest using a more reliable delivery method.”

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Posted 5 years ago

“Fast delivery”

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Posted 5 years ago

“good price and service. old machine taken away - although we had to move the old and new appliances into position. Waste packaging could not be collected which was a shame.”

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Posted 5 years ago

“Ordered a Fridgemaster fridge/freezer in May during lockdown. The price was very good. They had no stock then but promised they could get us one for 1st July. It was delivered on 1st July. The delivery team were brilliant and got the large object over the doorstep for us to take over. We knocked a star off only because we were given about a day’s notice they were coming! They delivered in the time slot and with 30min notice”

Helpful Report

Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,149 reviews