Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,150 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,150 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy site to use, ordered a fridge freezer over the bank holiday weekend for delvery on the Tuesday, unfortunately they had to cancel, but delivered it by the end of the week which under the current situation was fine with us.”

Helpful Report

Posted 5 years ago

“Value for money and excellent customer service. Our delivery was delayed but that's understandable due to COVID-19.”

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Posted 5 years ago

“Appliance arrived the very next day and was exactly as described and expected, so very pleased. I had input all my payment details before the cost of delivery was shown to me, but it was reasonable. Very happy with appliance which was a NEF extractor fan. Website was simple to use and showed helpful feedback on a large range of extractor fans, so plenty of choice”

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Posted 5 years ago

“My freezer broke during isolation and I lost most of my frozen food. Appliances Direct managed to get me a chest freezer delivered to my barn the next day! My only issue was that it was delivered upside down and because the delivery men can’t take any packaging away, I had to lift it and put it in place by myself! I’m only slight and no one to help me, so they lost a star there because of it being delivered the wrong way up. Never mind, job done and Rosie in customer service was lovely, patient and very helpful! Thank you Appliances Direct - just please check your packaging!”

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Posted 5 years ago

“Didn’t get our purchase next day but got refund on the delivery cost and item came 2 days later , happy with that under the current situation”

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Posted 5 years ago

“Excellent next day delivery. Able to track where vehicle was. Fridgefreezer arrived no damage. Only down side delivery men didn't seem very happy.”

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Posted 5 years ago

“Prices seemed cheaper for what I was looking for. Did have an issue with click and collect, which took me to contact them to discuss but has now been resolved. Overall would use again.”

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Posted 5 years ago

“Quick delivery, but be aware that if you order accessories for your appliance this company might send them via a different courier. I ordered a cooker hood and venting kit. The venting kit was delivered 3 hours after the cooker hood, so the electrician was twiddling his thumbs! Don't understand why! Cooker is fine!”

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Posted 5 years ago

“No problems with order, but I think vat should be added to price quoted. Have already complimented DRX for good delivery service. Item is operating well during 1st week and we are happy with purchase. Thanks to all concerned”

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Posted 5 years ago

“Very pleased with everything apart from the delivery guys who said they were not insured to take the tumble dryer upstairs so i had to do it myself,this should be made clear beforehand.”

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Posted 5 years ago

“Delivery went very well, we were called to confirm time. Appliance was unpacked and sited exactly where we requested. Very efficient and friendly delivery team”

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Posted 5 years ago

“Ordered mobile phone. Price was reasonable, not quite the most competitive but phone arrived well packaged. Designated day of delivery slipped several days but was given good notice and it was just prior to Christmas.”

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Posted 5 years ago

“The item I ordered was delivered within the hour time slot.. it was well packaged and the driver was very friendly and helpful with puttin the very large box inside my front doorway.. well pleased.....”

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Posted 5 years ago

“Service was professional and very pleasing to trade with.”

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Posted 5 years ago

“Ordered fridge pointed out it might have slight cosmetic damage arrived 2 days later ordinary delivery dent the size of a pinhead which no one has commented on no probs. Only thing annoyed me the delivery co did not inform me of the time slot which would have been useful. Would use again.”

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Posted 5 years ago

“It was quick delivery and I save £10 than ordinary high street shops like Argos, debhnems etc”

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Posted 5 years ago

“Great service but a bit slow on delivery times”

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Posted 5 years ago

“Straight forward ordering, payment and delivery. Phone call from customer service dept was dealt with in a professional manner, to confirm items purchased and my alternative delivery address. Only issue was delivery time. Ordered Monday morning and delivery was Friday afternoon. Delivery was an additional payment and though there was a more expensive faster option,I felt it was rather slow considering it was charged for. Other than that quality items at a decent price.”

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Posted 5 years ago

“Delivered the correct order in good time and kept me informed of date/time of delivery”

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Posted 5 years ago

“Good freezer only problem was the delivery supposed to deliver on Tuesday then suddenly changed to Monday. Was difficult as I had to change my plans. Apart from that everything else went ok.”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,150 reviews