Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,149 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,149 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time”

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Posted 4 years ago

“Great service apart from paid £30 for a Monday delivery and it didn’t arrive until Tuesday .I suspect it was a courier service fault as my order was dispatched on the previous Thursday the day the order was placed.”

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Posted 4 years ago

“Delivery was very quick. Within 24 hours and at Christmas time too”

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Posted 4 years ago

“needed an oven 2 days before christmas and these guys helped me out no end. Delivery was fast and got a phonecall 10 minutes before delivery which was helpful. had a nightmare fitting oven bit that was due to socket needing moving so it would fit. happy wit oven and would deffo recommend for the price. it saved my christmas”

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Posted 4 years ago

“Paid for next day, had email to say between 12.55 and 1.30 arrived on time”

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Posted 4 years ago

“Appliance Direct did everything they promise on their Website only problem I had was the LG TV Apps. No ITV Hub or MY5. My fault I should have checked so now will have to buy Firestick at £30 to get the apps I want.”

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Posted 4 years ago

“Very professional from start to finish. Will definitely use this company again many thanks. All the best for the future.”

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Posted 4 years ago

“Delivered very promptly and with regular updates. V pleased with product and value for money. Knocked one star off for finding the delivery driver having a wee outside my house against the fence at 11am 🤔.”

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Posted 4 years ago

“Easy to use website and friendly customer service reps”

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Posted 4 years ago

“Excellent price and quick delivery.”

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Posted 4 years ago

“Was delivered next day and as advertised”

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Posted 4 years ago

“Great item and timely delivery. Only complaint was a very bad tempered and rude delivery person - I suggest conduct by delivery personnel should be improved in order to encourage returning customers. Not a nice ending to an otherwise smooth transaction.”

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Posted 4 years ago

“Very prompt delivery. Seems fine”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Only improvement would be to give at least an am or pm delivery time instead of just during the particular day.”

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Posted 4 years ago

“Very pleased with my dehumidifier, would recommend”

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Posted 4 years ago

“good service,on time,informed me of the problem, and repaired my oven many thanks M.J.Lucas”

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Posted 4 years ago

“I had two appliances from Appliances Direct recently. One was delivered on time, the other a few hours late. I had to report slight damage to the washing machine and Appliances Direct dealt with this very quickly and efficiently. Not the cheapest on everything although, as with other suppliers, there are some good deals to be had. All in all no serious complaints and I would order from Appliance Direct again.”

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Posted 4 years ago

“You did fine thanks, it was everyone else who screwed it up!!”

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Posted 4 years ago

“Very quick easy service”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,149 reviews